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“Palomar chicago” 5 of 5 stars
Review of Palomar Chicago, a Kimpton Hotel

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Palomar Chicago, a Kimpton Hotel
4.0 of 5 Hotel   |   505 North State Street, Chicago, IL 60654 (Near North Side)   |  
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Ranked #7 of 174 Hotels in Chicago
GreenLeadersSilver level
Saint Louis, Missouri
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Palomar chicago”
5 of 5 stars Reviewed July 5, 2014

We really enjoyed this hotel as I expected we would. Great location in river north. Surrounded by restaurants of all kinds. The red line train is one minute from the front door. You can walk to the cultural attractions on Michigan ave. The hotel is understated in an elegant way. Terrific doormen and valet attendants. Enjoyed the complimentary wine hour with flat breads. The deluxe king room was surprisingly roomy with floor to ceiling windows. The room and furnishings is very sleek. I especially appreciated the dimmable lights in the large cabinet containing the tv. These made perfect night lights. The bathroom was also sleek and clean as was the rest of the room. The front staff is very helpful with suggestions.....they even gave me a better route home than I was planning on taking. If you plan on eating dinner at Sable, book early, otherwise you can always eat in the bar. We used the free raid the mini bar for a late night cap. The furniture in the lobby is overdue for replacement as well as the leather desk chair in the room. The valet parking is high in keeping with the neighborhood at $58 a day. Overall a perfect place to stay in Chicago and we will most definitely stay here again. We did not even notice the street noise. If you are in river north, there are a lot of people on the street having a good time. One more thing.....we loved the red and tan carpet in the room. Would like to have it in our bedroom at home.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 10, 2014
Dear archcity I,

Thank you very much for your greatly detailed review, and I am thrilled to read that you had a wonderful stay with us! Your comments and descriptions are very much appreciated. Thank you for your feedback on the condition of your desk chair and our lobby area furniture. We are aware of these concerns and are happy to report that we are replacing all of our guest room desk chairs as well as the furniture in our living room - this year. I wish you a wonderful Summer season, and safe travels to you.

Thank you,

Adam Gurgiolo
AGM - Palomar Chicago
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1,736 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
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English first
Miami, Florida
Top Contributor
76 reviews 76 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 4, 2014

The room, bed, and location are great! Everyone at the front desk is also very accommodating and welcoming. My only complaint is that the walls are thin and you can hear everything. There was a wedding party at the hotel on the weekend I stayed so perhaps the guests were a little more boisterous than usual. I would not recommend this place to a light sleeper. However, if noises do not bother you much for sleeping, then this hotel is a nice property.

Room Tip: If you are light sleeper, then this hotel may not be the best for you.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear lovetoski1973,

I really appreciate your feedback and am so sorry that the hotel was noisy during your visit. We always want our guests to have a restful and comfortable visit, but looks like we were unable to provide while you were here. Please know that your kind words and recommendations do not go unnoticed and if there is anything I can help resolve further, please feel free to contact me directly.

Best regards,

Adam Gurgiolo
AGM - Palomar Chicago
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Toronto
Top Contributor
84 reviews 84 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed July 4, 2014

The hotel is beautifully decorated. The rooms are nicely done. The front desk staf was good especially Aaron but the check in could have been better. It wasn't slow it just seemed robotic to me. No questions were asked about my vist, no "is this your first time in Chicago". Just could have been a little more personal
We only stayed for one night and checked out early for personal reasons...but
I have to tell the world about the wonderful service provided by their concierge Bobby. From the first email I sent to the last email I sent yesterday he was gracious, he was attentive and he my tripadvisor friends is the Reason why you should visit this property.
The location is great and the recommendations he made for two restaurants we went to were spot on
Kimpton hotels is lucky to have an individual who represents the brand the way he does.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear bruceygirl,

I must whole-heartedly agree with you on your last comment in your review - we are truly lucky and very appreciative to have such an individual as Bobby Gonzalez, representing our company the way that he does. I thank you for all of your praise here regarding Bobby as a true ambassador of the Palomar Chicago. Regards to your other points, I certainly appreciate your feedback and I must admit that Brandon, Joseph, Abdul, and I worked hard behind the scenes to make your visit a great one, but I understand that we must have fallen short somewhere along the way. I did reach out to you immediately via email after reading some of your internal communications with our team here at the hotel regarding your early departure expereinces, asking you to call me so that I may have the opportunity to resolve and learn from your challenges, but I never did receive a response or call from you? Please know that I would still very much like to discuss your concerns with our hotel that caused you to shorten your stay, so that I can hopefully resolve to your satisfaction. If you should choose not to reach out, I certainly wish you the best in your future travels, and I do thank you again for your feedback.

Best regards,

Adam Gurgiolo
AGM - Palomar Chicago
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Kansas City, Missouri, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 2, 2014

Great hotel with nice amenities. Pool could have been nicer and maybe had a few more chairs to layout. Bar was a little overpriced, but solid drinks. Workout room was nice. I would consider coming back and I would recommend the 1 bedroom suite which was about 750 SF and a good deal.

Room Tip: Make sure to get the larger rooms.
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Green Features: They were okay. Nothing really stood out to me to be honest.
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear Pat D,

I thank you for your review and very much appreciate your feedback. We certainly do our best to grow and improve from our guests' comments, and I truly do thank you for sharing. We hope to see you again soon here in Chicago and I wish you a wonderful Summer season.

Best,

Adam Gurgiolo
AGM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
basking ridge, nj
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 30, 2014

My daughter and I stayed for two nights at the Palomar while visiting colleges. We made the mistake of taking the subway from the airport, which was a long and sweaty ordeal with luggage because my daughter did not want to wait in line for a cab. We arrived, exhausted, at noon and thought we would check our bags and come back later. The lovely woman at the desk suggested that we could possibly enter our room early and we were so grateful that it could be arranged. The concierge named Benny G. Was very helpful with suggestions for sightseeing ( the architectural boat ride was terrific) and suggestions for restaurants. Our room faced the street which turned out to be quite noisy with sirens all night long. The hotel itself was in a great location, near lots of stores and restaurants. The staff was super helpful.

Room Tip: Street is noisy so request one in the back.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear suzyd43,

Thank you for sharing your review here from your recent college visit trip with your daughter. I do hope she is considering one of our great schools! So sorry to hear about your stressful trip in from the airport, but glad to know we were able to accommodate you early and get you and your daughter on your way. I do understand about the city sounds here in River North, but appreciate that you still offered your praise all around. I thank you for your business and your feedback.

Enjoy your Summer,

Adam Gurgiolo
AGM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 30, 2014

Kimpton Hotels really know how to take care of their guests. In addition to cutting edge decor, choice of newspaper, and cool venue, the Palomar offers many personal items you forgot to bring from home...free!!! I appreciated everything from the design of the faucets (great water pressure) to the fluffy robes. Our room was always made up within 2 hours of leaving. There was fresh fruit and water in the fitness room. It was fun to enjoy complimentary wine at 5:00PM and coffee at 9:00AM.
The only reason I kept a star off the rating was the waiting time for the elevators. I don't know how they could add one, but an additional elevator would make the process quicker.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear cannabelle-SF,

Thank you for your kind review and comments. I can certainly understand your concern with our high elevator traffic during some busier periods, but still appreciate your other praise and details. We certainly do our best in this regard, to work to accommodate our guests, and I thank you for taking the time to share.

Best regards,

Adam Gurgiolo
AGM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 30, 2014

2nd time I've been there, great hotel, but unsure if it really deserve #7 on trip advisor. Really not a hole lot of anything special there. Clean room. Good sleep. Decoration is starting to feel a tiny bit outdated. When asked for a great place to have dinner with my wife, the guy at the reception immediately pointed out the restaurant that is part of the Hotel. Wasn't able to give me any other choice, even after I asked twice. Too bad.

So overall good with not a hole lot to complain about, but will try an other one on my next trip to Chicago!

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, July 9, 2014
Dear simonlessard,

I appreciate your review and comments here on Trip Advisor. Your honesty is always welcomed and I am very sorry that we did not wow you on your recent visit. You're absolutely right that our front desk team could have given you more options for dinner, especially after several times asking - but I must say that they (as do I) always do recommend Sable Kitchen, as it is truly one of the highest rated restaurants in Chicago with an excellent experience. Please forgive us for these missteps and I am sorry to hear that you will try another hotel the next time you are in town. Please do consider us once again, though, for another opportunity for us to provide an excellent stay.

Best regards,

Adam Gurgiolo
AGM - Palomar Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palomar Chicago, a Kimpton Hotel

Address: 505 North State Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 174 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palomar Chicago, a Kimpton Hotel 4*
Number of rooms: 261
Official Description (provided by the hotel):
The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more   less 
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