We picked this hotel because it is a Kimpton and for the location. There was a problem when we arrived saying that there had been a computer glitch and there wasn't a room for us our first night. Not the news we wanted to hear after a long flight but these things can happen and they managed it all very professionally and we were put into a tower apartment next door the first night, then back to Palomar and upgraded to a lovely suite for the rest of the stay. The thoughtful fitout and luxurious quality of the room, together with the friendly helpful staff, was to the expected high Kimpton standards. The 20's referencing in the decor gives a welcome touch of difference. We enjoyed the wine hour one night in the welcoming lounge, and the loaner bikes were a great innovation. There was a permanent noise in both the rooms we stayed in, which takes away a star from my rating. The noise is similar to a street sweeper and seems to emanate from the climate control system. I had to use ear plugs to get to sleep. (There was a also bit of street noise from time to time but this is to be expected staying in the city centre, although Chicago emergency services do seem to have their sirens set at the highest volume I've ever heard). The front entrance before you enter the lobby could do with a little work too; it smelt a bit sewer-like and it seems somewhat unfinished as if the pot plants are a barrier not a feature.
- Official Description (provided by the hotel):
- The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more less
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