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“Wonderful hotel! Great for private parties and events as well” 5 of 5 stars
Review of Palomar Chicago, a Kimpton Hotel

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Palomar Chicago, a Kimpton Hotel
4.0 of 5 Hotel   |   505 North State Street, Chicago, IL 60654 (Near North Side)   |  
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Ranked #10 of 177 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersSilver level
San Francisco, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Wonderful hotel! Great for private parties and events as well”
5 of 5 stars Reviewed March 25, 2013 via mobile

Stayed at the Palomar this weekend and loved it. Exceptional service, great rooms (bed terrific and shower terrific), great gym and pool and the restaurant downstairs, Sable, was awesome. I didn't want to leave! Also we had a party in the ballroom and they do an amazing job with their events. Highly recommend this hotel!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 29, 2013
Dear DSanFrancisco:

We can't be happier that you had such a great all around experience at the property - we hope you will come back soon and visit. We are eagerly waiting.

Take care.

Nabil Moubayed
GM - Palomar Chicago
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1,907 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (442)
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English first
Weston, CT
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 25, 2013

This is a very nice hotel, centrally located in downtown Chicago. The service is attentive and there are nice touches, such as free wine every afternoon in the rather small lobby. The concierge was very helpful in booking two nice restaurants, plus the on-site restaurant served us two excellent breakfasts. The rooms are not large, but they're reasonably well-appointed.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 29, 2013
Dear IJKMNO-CT:

Thank you for your review of our property - we always appreciate the feedback.

We are so glad you had two great breakfasts at Sable Kitchen and Bar our on-site restaurant.

All the best,

Nabil Moubayed
GM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 24, 2013

Our 4th visit to the Palomar when coming over to see our daughter at UChicago. Hyde Park (location of UChicago) is great but we prefer a downtown location and we are always very confident that we will be delighted in chosing the Palomar. We simply jump on the Metra or take a cab which is not horrendously expensive. We find it hard to fault the hotel and quite honestly have no desire to criticise in any way as the property offers everything we need and more! The location is perfect for downtown attractions and businesses....the Loop, Michegan Avenune, Navy Pier, the Lake etc. We are not great sleepers and at home we live in a very quiet neighbourhood but for a central location we have no problems sleeping and find the rooms very comfortable and quiet. The rooms are not all massive but if you need more space the suites are competetively priced given the type of hotel and location. We' ve enjoyed wonderful service from the general manager Nabil and all his fantastic staff who go out of their way to be helpful and provide a warm welcome every time we visit. The Sable Restaurant (on the ground floor) is very good and very popular....it's a good idea to book early for evening meals...even in the winter. The staff here are also great....oh on another great touch with the wine reception and nibbles every evening at 5pm that's included in the price. Right across the street is the excellent Cantina Laredo (Mexican) Restaurant and many other good eating places nearby. Within a few yards is the excellent Jazz Record Mart - a wonderful old fashioned record shop (that's a compliment by the way!). You will have guessed by now that this posting is from delighted guests who hope to return soon!

Room Tip: Upper rooms are probably quieter and ask for a suite if you need more space or extra beds etc.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 29, 2013
Dear Anderida:

Thank you so much for taking the time to give us a stellar review. We truly appreciate it and hope you will continue to contact us when you come to town to visit your daughter.

See you soon.

Nabil Moubayed
GM - Palomar Chicago
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Toronto, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 22, 2013

I stayed in this hotel for 3 nights in early march and had no complaints. I'm a sucker for a Kimpton hotel I admit it. I love being a rewards member because they not only provide free wifi, but drop my favorite papers off at my door each morning and have a yoga matt and workout bands waiting for me in my room. The room was spacious and pretty. The bathrooms were functional and classy. The view was sub par as was the room service and check in/out process but they weren't terrible, just adequate. Wine and gourmet pizza hour each night is a nice touch and the Sable kitchen bar in the hotel is superb, especially their craft cocktails which I could order up to my room. The location was ideal, within walking distance to the magnificent mile and shopping. Great hotel overall.

Room Tip: Don't upgrade for the better view...because it's still not a good view.
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 29, 2013
Dear Katrina C:

Thank you for your review. I am glad you thought we had many great small touches that made your stay even more interesting. As for the views, we are a long narrow building in the middle of a busy downtown full of tall buildings. A typical city view in this part of town is of other buildings, sometimes a part of the river and / or lake depending how high up you are.

We hope you come back and visit again soon.

All the best,

Nabil Moubayed
GM - Palomar Chiacgo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 22, 2013

Stayed for a week with my big black lab.There were no fees associated with having a dog, which is a very pleasant surprise. Based on your activity level, there are even public dog parks within 8~ blocks. For quick bathroom breaks it's a little more difficult as there are no grassy areas around the hotel except the restaurant across the street (Cantina Laredo) and the post office a block away.

Hotel itself was lovely. It had a fun personality with animal print robes and fun colorful carpets. Nothing looked worn/dated. Hotel pool is on the smallish side but it is cool that its on the 17th floor. No lifeguard or staff so it can get rowdy with kids/frat boys. The pool area is dimly lit so don't expect to go and read the paper by the pool.

Service was hit or miss. Some staff were genuinely pleasant and attentive, making sure to have treats for my dog when we came back from our walk. Others like the doorman who stood there pretending not to see us, were rudely dismissive. Of course I can open the door myself but if you're the door man and aren't doing anything else, why don't you open the door for me?

There is a great tea and coffee station set up in the mornings and a wine "happy hour" at 5pm. Both are complimentary. Great selections of teas in the morning along with soy milk, skim milk and half and half. It will cost you $3 to have that same tea later on. The happy hour get pretty crowded, with guests setting up in the lobby starting around 4pm. Its really just a glass of wine and a pizza or two. Both are lovely perks for the hotel to provide.

Other than some of the can't-be-bothered staff, my only other v minor complaint is the two elevators are pretty slow.

Overall I would def stay here again, esp if I am traveling with my dog. The free wifi is great, rooms are well appointed, got a great city view even though I didn't upgrade to that room type, and the location can't be beat. Plus the froyo across the street is delicious!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 25, 2013
Dear JJcookie:

Thank you for your detailed review of our property - we appreciate all of the candid feedback. I am so glad we were a good fit for you and your big black lab.

I am sorry that some of the door men did not open the doors for you - we will make sure they are more aware out there.

We hope to see you again soon and maybe next time when you come you will find some quiet time outside when we open up our outdoor pool patio on the 17th floor and our outdoor hotel patio on the ground floor. This being Spring Break week we did have a lot of families visiting us.

All the best,

Nabil Moubayed
GM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 20, 2013

I had very high expectations from the rewievs on tripadvisor.unfortunately we had a few issues while staying here,but the service is very good and the staff do all they can to solve problems.
Rooms were nice with good beds and a flat screen tv,bathrooms were very small and the showers not the best.the locations is very good,close to good restaurants and shopping.
The hotel is very good if you are looking for a small hotel with good service-I would probably not put it as number 7 of all Chicago hotels,but will return.

Room Tip: Join the kimpton In touch program and get free Internet -corner rooms have better view
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 25, 2013
Dear Cirkeline74:

Thank you for the review and I am so sorry that you had some minor issues to contend with during your stay. We certainly try our best to make sure evrything is in good working order and up to snuff before our guests set foot in to this building and their rooms.

We hope you will give us another chance to prove that we are worthy of our ranking on TA.

All the best,

Nabil Moubayed
GM - Palomar Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2013

A hotel that lives up to previous reviews.Easy access to all attractions shopping, navy pier etc.A very relaxing hotel from check-in to check out, beds extremley comfortable ,staff very helpful and friendly. Complimentary tea/coffee and water Bar attached to hotel good to eat and drink in and always busy.Tried a couple of restaurants and good with the exception of (steffans) More of a fast food joint while food was ok you were made to feel uncomfortable by staff constantly sitting on your shoulder bill on table before desert arrived Mag mile very expensive

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalChi, General Manager at Palomar Chicago, a Kimpton Hotel, responded to this review, March 25, 2013
Dear DIBBLES1997:

We are so glad you had a good time at our hotel - especially close to all of the great shopping areas of Chicago. We are also thrilled you were able to try Sable Kitchen and Bar next door - they are fantastic and a true Chicago institution for incredible American cuisine and cocktails.

See you soon.

Nabil Moubayed
GM - Palomar Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palomar Chicago, a Kimpton Hotel

Address: 505 North State Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 177 Hotels in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palomar Chicago, a Kimpton Hotel 4*
Number of rooms: 261
Official Description (provided by the hotel):
The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more   less 
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