We recently completed a four-day vacation in Chicago. The location is ideal for shopping, restaurants, and theater. More importantly, the staff is conscientious, welcoming, and attentive. We arrived late in the afternoon on Christmas day - within about 5 minutes, we were heading to our room. The staff sent my requested yoga bag up promptly, reminded us to come back downstairs for the wine reception, and made us comfortable and welcome. Even though the property was completely packed by Boxing Day, it felt quiet and peaceful. The bell staff summoned taxis for us quickly and I do not believe I opened a door for myself during the staff. The rooms are attractive and reasonably spacious, with comfortable beds and nice toiletries. The adjacent restaurant is very good - if they are packed, you can order room service from the same menu and have it delivered quickly despite a busy kitchen. We'll definitely stay again.