Have stayed here before, a little over a year ago, so was excited to stay again because of the pool and nice rooms. However, in this visit, I was not as happy. Pool was always occupied by kids, even at 7 am. There really should be hours for adults only to allow fitness swimming. More importantly, my sleep and working time was constantly disrupted by noise - loud banging and rolling noises from above, starting about 7 am.. I called the desk repeatedly and it was attributed to people dropping dumbbells in the fitness center, but I checked the fitness center, and no one was using weights. On another call, I was told it was a housekeeping space above my head. I don't know what they could have been doing over my head to sound like loud bowling balls rolling around, but I found it impossible to work in my room. After I called, the noise would stop for a half hour, and then resume. There was also alot of creaking and clicking noises coming from the wiring behind the desk furniture.. For $250 a night, the noise level was unacceptable.

I was also disappointed in the room service food. Fish tacos were dry and tasteless, and breakfast was either late or dry. With so many wonderful hotels in the immediate area, I will stay elsewhere next time.

We had an excellent experience staying at the Palomar Hotel in Chicago. It is very conveniently located and you can walk to many places. The hotel is quite new and well designed. The rooms are not large but more than adequate and the beds are probably the most comfortable I have ever slept in. Except for fire or ambulance sirens, the city sounds did not disturb our slumber. The staff were very friendly and especially helpful in getting us tickets or making arrangements for a marvelous boat trip on the Chicago River. Loved the wine and nibbles in the late afternoon!
Also enjoyed the restaurant for breakfast and dinner one night. There's an absolutely gorgeous pool up high and looking out over the city but unhappily we didn't have bathing suits!

AMAZING SPOT... Would definitely go back - with only 1 caveat:

The bed in our particular room (1516) was worn out and in desperate need of replacement. It was so worn that there were obvious divets, spoon-like depressions - on each side of the bed!

We notified the front desk and they arranged to have the mattress rotated. They also sent us a bottle of wine and waived the $50 late checkout fee. This was very nice.

Unfortunately, that still did not provide a decent nights sleep. We woke up with back & neck aches each day. While the staff attempted to be helpful, the only proper resolution to the matter would have been to replace the mattress or if that was not possible to move our room.

When we told the front desk how unhappy we were...they offered a $50 discount. We perceived this as an attempt to pacify us.

They asked what we felt would be reasonable under the circumstances. My reply: "If it was my business -- at least 1 night free plus I would offer the client a discount on a future visit to ensure we got a chance to right our wrong". In response, the clerk went to speak with the manager who came out to discuss the matter. In the end, he did credit 1 full night -- which was appropriate. Unfortunately, he did so in a very 'begrudging' manner, which did not make us feel very special or welcomed or appreciated. The clerk offered to get us a cab to the airport, while the manager did not even make eye contact, thank us for staying or wish us a good trip etc....

Notwithstanding this negative experience, absolutely everything else about the Palomar was STELLAR. Great location. Responsive friendly staff. Great room with lots of amenities. Highlight was the massive FUJI tub. We would definitely return, so long as we didn't have the lousy bed again :)

We stayed here for 5 nights and were treated like royalty. The hotel is fairly new (2 years old). It is in the middle of downtown, near everything. A ton of restaurants within walking distance. We had the 1 bedroom king room. It was amazing. It had a separate bedroom, a living area and a huge bathroom with a soaking tub with jets and air bubbles. Very very nice hotel. Comfy beds and pillows.

The staff is amazing. They treat you very well and are so sweet. They will do anything for you (within reason).