The hotel is a sheer elegance -- both outside and inside, easily the best looking hotel I have ever stayed in, worldwide. We stayed there for a special occasion, booked a deluxe room, and the first day was nice but not great: the spa treatment for my wife took much longer than planned, and there was annoying A/C and refrigerator noise at night. I complained the next day, and we were almost immediately offered an upgrade to a much bigger, nicer, and quieter suite, with a balcony and a much better view, as well as 50% off the price for the first night. The manager on duty by the name Charles was very polite and efficient in arranging this. My wife's spa treatment next morning was very pleasant. The spa itself is very nice, with a small but very pleasant pool. The staff in general was genuinely friendly and efficient. We made a mistake, however, having breakfast in the hotel's restaurant Balsan --- they clearly are not set up for a classy breakfast, do not know how to boil eggs to your specifications, and seem to try hard to economize on butter and jam. My advice to the hotel management: make your A/C and refrigerators in the smaller rooms less noisy, send Balsan people to Europe to learn how to serve good breakfast -- and your hotel will be the best in this country.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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