I booked this hotel as a treat for our 21st anniversary. I was not disappointed! I booked a lovely Astoria Suite, with a wonderful city view on the little terrace.
We arrived near check in time. I did not want my car valet parked (that is the only parking they offer, and I am a little weird about it), so we parked in a garage the next block over. Check in was smooth and very friendly. They congratulated us on our anniversary (I had noted it in the reservation). I had contacted the hotel's room service in advance to try and pre-order champagne and strawberries/truffles prior to our stay. I was not looking for any sort of complimentary gift, but more than willing to pay to have something already on hand. Unfortunately, this was the one let down about this hotel; I contacted the in room dining coordinator, who then failed to follow up with me. I was disappointed in that, but I purchased a bottle of champagne myself then prior to arrival.
My initial impressions of the hotel were very favorable. The courtyard and lobby were very clean and the gray tone color scheme of the hotel was lovely. Our room was on the 14th floor.
The Suite itself was just as I expected it. There is a small foyer as you enter, then a little hall with a refrigerator, microwave, mini bar, and ice. The living room area with fireplace was spacious, and the terrace was located off of it. Then there was the bedroom, with an I pod compatible stereo system. I don't have much to say about the bed or quality of it, because I do not sleep well on any hotel beds. It was a typical hotel bed with nice linens. The bathroom was located down a short hallway. It was beautiful! The toilet and shower both had separate glass doors, and the very large soaking tub was very nice to take a bath in. I did turn on the tv in the mirror for the novelty factor.
We did relax in the hotel for a bit between dinner and going out for the evening. We had a $50 credit in the package that we booked, so we headed to Bernard's. The service there was phenomenal. Our waitress was very attentive, and when I did not like the first drink that I ordered, she had the bartender make me a new one. The drinks were strong, and the atmosphere was cozy.
Overall, I thought it was a wonderful stay. We typically stay at other Hilton properties in Chicago, and my husband said he prefers The Palmer House for its classic hotel feel, so it may be a hard sell to get him to come back. We have stayed in other Waldorf properties (in New York and Maui) and I felt that this one was superior in terms of cleanliness and upkeep of the room.