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“You have Arrived” 5 of 5 stars
Review of Waldorf Astoria Chicago

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Waldorf Astoria Chicago
5.0 of 5 Hotel   |   11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago) (Gold Coast)   |  
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Ranked #6 of 169 Hotels in Chicago
Issaquah, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
28 helpful votes 28 helpful votes
“You have Arrived”
5 of 5 stars Reviewed June 23, 2014

My favorite hotel in Chicago! I had planned a 50th Anniversary party for my parents at the Waldorf Astoria and they did not disappoint. It was the most Amazing party a night no one will ever forget. I had to make several trips into Chicago for the planning process and each and ever time the hotel staff remembered me by name. Very impressive! I loved that it did not feel like every other hotel. Check in extremely quick and then off to my very impressive room. Walked in and my jaw hit the floor. Beautiful suite with a amazing balcony overlooking downtown and also slices of Lake Michigan. One of the most Beautiful properties in the Chicago area and I had looked at several. I can't say enough about the hotel, the staff, the service exceptional all the way around. They treated everyone of my guests like royality. Even the ones who showed up with coolers at check in :). I can't say enough about this wonderful property do yourself a favor and check it out. You will not be disappointed.

Room Tip: Ask for a view of Lake Michigan! I was there in August and the Airshow was going on. I was able to...
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 24, 2014
Dear Nancy M,

Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion for your parents. I am truly delighted to read that you enjoyed your suite, the view from your balcony and that our team was helpful and efficient throughout the planning process of your special visit and your entire stay. Thank you for your very kind words pertaining to our staff. I have shared your comments with the entire team for I know they will find equally rewarding to learn of your acknowledgement of their efforts to make our guests’ visits more memorable. Thank you again to you and your family for celebrating this special anniversary of your parents with us. We will look forward to our next opportunity to serve you.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Indianapolis, Indiana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 22, 2014

As soon as I pulled up I knew I was in the right place. The door men and women were stellar and were extremely kind. Once I arrived inside, I was led to the front desk and was quickly waited on. The young lady who helped me was in training and she done a wonderful job. I wondered what perks I would have as a Hilton Diamonds member, and the discovery that I didn't get much, was a bit if a disappointment for such an expensive hotel room. My room was very nice and extremely quiet. The workout facility was nice and I was overjoyed that I was the only one in there, so it made for a really nice workout. The only two downfalls were: 1. My cell phone got zero reception, which made me a little nervous as I don't like being without the ability to use my cell phone and receive calls. 2. My shower head was clogged, so I could not get a very small and thin outpouring of water. Luckily, I had a few extra minutes, so I took a bath instead. I am not sure I would go back, but it was definitely a nice experience.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 23, 2014
Dear Miss ToraT,

Thank you so much for taking the time to share your feedback of your most recent visit to the Waldorf Astoria Chicago. I am delighted to read that you enjoyed your suite and the various amenities the hotel has to offer, especially our Elysian Spa & Health Club. On the other hand, I regret to read about the inconveniences you experienced during stay, especially with regard to the bad cell phone reception and the clogged shower head in your bathroom. I have brought your concerns to the attention of our Director of Engineering and our Director of IT for internal review. I sincerely hope that you will reconsider visiting with us again in the near future. We will look forward to our next opportunity to properly serve you.

Sincerely,

Richard R. Evanich
General Manager
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Austin, Texas
Top Contributor
66 reviews 66 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 20, 2014

The Chicago Waldorf Astoria is an amazing hotel. It is by far the top of the line for a Hilton property. This hotel is reasonably priced for the quality of the facility. I've traveled extensively and thus far is the best hotel I've ever visited.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 23, 2014
Dear Drew F,

Thank you for choosing the Waldorf Astoria Chicago during your most recent visit to the Windy City and for the review of your stay. I am thrilled to read that you found our hotel one of the best ones in the Midwest. I will certainly share your kind comments with the entire team for comments like yours inspire our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel was a wonderful getaway for us. We had wanted to visit Chicago again for several years and the team at this hotel made it all so special. I contacted the concierge before our trip and he was so very helpful from that point forward. Everyone at the concierge desk wanted to hear how our day had gone and how they could help with more plans. The rooms were luxurious--bathrooms are a dream. Room service brought a coffee maker to our room and refilled our fresh ground coffee everyday. Only negative was the room did not have a view at all--we were facing old buildings very close to us. We just kept the drapes closed. We were there 4 days and loved it. Location was so close to the Magnificent Mile and many great restaurants.

Room Tip: Ask for a room not facing the old vacant building next door
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 19, 2014
Dear TXFoodie75230,

Thank you for taking the time to share your candid feedback of your most recent visit to the Waldorf Astoria Chicago. I am truly pleased to read that you found comfort in your suite and that you enjoyed the various amenities the hotel has to offer, especially our Concierge services and our In Room Dining. Thank you for your positive remarks with regard to our service team. I am delighted to learn that the team was able to make this special visit a little more memorable. I regret to learn, however, that the view from your suite was not enjoyable. I hope you will consider visiting with us again in the near future so you can enjoy a better view from a suite in a higher level. We will look forward to welcoming you and your travel companion back soon.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Top Contributor
208 reviews 208 reviews
48 hotel reviews
Reviews in 101 cities Reviews in 101 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed June 17, 2014

The Chicago Waldorf was a distressed property when it was purchased. That didn't make it bad, It just was a smart move to pick up a super-lux property that was finished during the Great Recession. One gets a sense of the property by just entering the driveway. The staff calmly wait your needs with a big "how are you today" look on their face. Once inside the guest will see a building that is new and appointed beautifully. The rooms were as expected with wonderful beds and pillows. I did not eat there because there are too many fine restaurants and cages in just 2 blocks. I will go back.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 18, 2014
Dear Pixelpanderer,

Thank you for your review of your most recent visit to the Waldorf Astoria Chicago. I am delighted to read that you enjoy the hotel‘s décor and that you found comfort in your suite. Thank you for your positive comments with regard to our service team. I am pleased to read that our team was able to make you feel welcome and provided you with a warm yet efficient service. We are thrilled to read that you will be visiting with us again in the future. We will look forward to our next opportunity to serve you.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, United States
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 17, 2014

The staff at the hotel provided excellent service. This hotel is not cheap, but when you compare the price to other comparable hotels in the area, it's actually not bad. We did feel that cellphone/wifi reception at the hotel (both in the room and in lobby area) was very spotty (although free).

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 18, 2014
Dear Alfred P,

Thank you for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that our service team assisted you in an efficient and professional manner. I regret to read, however,that you had problems with your cell phone and wireless reception. I have shared your concerns with our Director of IT. I truly apologize for the inconvenience this may have caused. We value and appreciate your patronage and will look forward to serving you again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jindabyne, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 16, 2014

I recently stayed at this hotel for 5 nights and I must say it lived up to all my expectations and then some. I had reviewed this hotel before my visit and all the reviews were spot on. I was away for 7 weeks and all the properties I'd stayed at this was the best. It deserves it's 5 stars. From the moment I arrived it was first class all the way. Not often do you experience such a warm welcome, friendly and helpful staff. They couldn't do enough for me and as I was travelling on my own this support was very important and made my stay so much more enjoyable. What can I say about the suite I was lucky to be allocated as it was excellent in the amenities and ambience. I was very comfortable and any problems I had were swiftly seen to. The weather had turned cold and wet while I was there so the fire place was very welcome. I would highly recommend this property to other travellers and hope to return for another visit.

Room Tip: A high floor is a must to take advantage of the Chicago skyline.
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, June 17, 2014
Dear Lynn872,

Thank you for taking the time to share your experience of your most recent stay with us on TripAdvisor. I am truly pleased to read that our team made you feel welcome and were able to efficiently assist you during your five night stay; I am also pleased to learn that you enjoyed your suite and its various amenities, especially its fireplace. Thank you so much for recommending our hotel. Your loyalty is highly valued and appreciated. We will look forward to our next opportunity to serve you.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 169 Hotels in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 
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