This hotel was a wonderful getaway for us. We had wanted to visit Chicago again for several years and the team at this hotel made it all so special. I contacted the concierge before our trip and he was so very helpful from that point forward. Everyone at the concierge desk wanted to hear how our day had gone and how they could help with more plans. The rooms were luxurious--bathrooms are a dream. Room service brought a coffee maker to our room and refilled our fresh ground coffee everyday. Only negative was the room did not have a view at all--we were facing old buildings very close to us. We just kept the drapes closed. We were there 4 days and loved it. Location was so close to the Magnificent Mile and many great restaurants.