This is an amazing place! We we to celebrate my wife's 40th birthday and our 15th anniversary. Our concierge, Andrew, arranged a complimentary upgrade to an Astoria suite, which was incredible. View and location were perfect. We were just a minute walk from Michigan Avenue. I can't say enough about the service. Friendly, helpful and not pretentious. They didn't have appointments available for my wife's manicure and my wet shave, but gladly arranged for services right near the hotel. The room was luxurious: bed was super comfortable and the bathroom like a spa. TV in the mirror was a neat touch. Room service was prompt and food was very good. This was simply the best hotel experience we have ever had! Amazing!