My mother and I stayed here to celebrate her Mother's day and my graduation from medical school. We had whole day of spa on Wednesday--60 minute facial, massage, and mani/pedi and stayed one night in one of the king bed suites... It was heaven!
First the staff: everyone from valet, front desk, room service, to the spa were incredible. Everyone was so polite, helpful, and everyone congratulated me on my upcoming graduation. I apologize for not getting everyone's name, but the spa staff was so great. There was an amazing spa receptionist (young blonde pregnant woman) who was lovely and offered both my mother and I champagne the moment we walked in to celebrate my graduation. Another lovely employee toured us around the locker room and got us set on our lunch menu. Another young gentleman working at the front desk was also very helpful and kind.
Spa: GORGEOUS. Lovely, peaceful decor, has every amenity I could want, and the services were spectacular. They had AMAZING dried fruits to sample! I meant to ask where they purchase these from because I'd love to have them at home! Same thing with their yummy almonds and cashews! The flavored waters were incredible, too. My facial was incredible--Catherine Slane-Carroll was incredible and really took the time to hear my concerns about my problematic skin and recommended a new regimen to try to keep skin under control. It was apparent that she was incredibly knowledgable and cared about my routine and concerns. She was also just sweet! Definitely the best facial I have ever had. My mom also agreed, as she also had the privilege to work with Cathy, too! I did not get their cards (so I apologize for not getting the names!) but my masseuse and manicurist/pedicurist were INCREDIBLE, too! So friendly and talented and got everything in order that we needed!
Room: We stayed in a one-bedroom, 1.5 bath suite that was beautiful. There was a lovely note from the manager congratulating me on my graduation as well as some yummy bath salts, lotion, and body wash. The bar was fully stocked with yummy beverages and snacks. We ended up using room service our entire time (we live in Chicago so we didn't need to tour/go to restaurants.... we wanted to relax!). The oven roasted chicken was awesome! The service was timely and the staff was great. The only one minor issue was that the menu in our room did not seem to be up-to-date with the current options in the kitchen. In addition, and this is a personal preference, I found the bed to be far too firm for myself (and mother agreed). Otherwise, lovely room with a gorgeous tub and shower, fantastic living room, and terrace.
Truly a great time--I know my mom was so thrilled she wants to celebrate her next wedding anniversary at the Waldorf Astoria! I certainly will be recommending the hotel and spa to friends and loved ones and look forward to being able to return! Thank you everyone for a great stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 20, 2013
Dear Becca D,
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Thank you so much for choosing the Waldorf Astoria Chicago to celebrate your graduation and Mother’s Day. Your candid feedback is truly appreciated.
It gives me great pleasure to read that you had such a wonderful time at our Elysian Spa. Thank you for your kind remarks about Kerri, our Spa Director, Cathy and the entire Spa team. I will certainly share your comments with the entire staff for I know they will be equally pleased to learn of your recognition of our team’s efforts to create memorable moments for our guests. I am also pleased to read that you found comfort in your suite and that you enjoyed our In Room Dining service. I will share your concerns regarding the menu with our Food and Beverage leaders. Your loyalty is truly valued. We will look forward to celebrate more special moments with you and your family, hopefully soon.
Richard R. Evanich
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.