Live in Chicago but spent about ten nites here due to some home renovations and thoroughly enjoyed the property. I can see how Hilton is letting this property fade and some of the originally beautiful fabrics and finishes are starting to get a bit nicked. Still a wonderful property and as a local, probably the best location in the city for access to Lake Michigan, shopping and the Loop for business. The fireplace is a wonderful aesthetic but frankly, it heats up the room so quickly, it never made sense to keep it going even on a cold April day. Bathrooms are huge and top notch -- very few hotels can compare to the scale of these rooms in general. Our service experience as "repeat" guests was fabulous -- always greeted by name, lots of attention paid to our dog (this hotel is very pet friendly), luggage was held between trips. When it's available, the house car is a nice ride to wherever you're going. Spa is gorgeous but the fitness center looks like an afterthought.