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“A real treat!” 5 of 5 stars
Review of Waldorf Astoria Chicago

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Waldorf Astoria Chicago
5.0 of 5 Hotel   |   11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago) (Gold Coast)   |  
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Ranked #5 of 178 Hotels in Chicago
Certificate of Excellence
Orland Park, IL
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A real treat!”
5 of 5 stars Reviewed March 7, 2013

We have visited this property on three occasions-----and absolutely loved it! First of all, the location is ideal. You can easily walk to the Michigan Avenue shops in the daytime, and fully enjoy the plethora of dining and dancing establishments in the evening---all within blocks distance. The rooms, of which we have seen 4 types, are beautifully decorated, often having balconies and fireplaces. The restaurant's food is delicious, but the service was slow and the cost pricey. I agree with a previous review that it is better to visit one of the many wonderful restaurants in the area versus eating here. We have enjoyed the bar, which is quaint and serves a good drink. Most of all, the staff is outstanding and makes you feel like you are a welcome part of their family.
With is service and location, the Waldorf is definitely a place to celebrate a special occasion. Treat yourself! The hotel is a tucked away gem!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 8, 2013
Dear Supermom721,

Thank you so much for your continued loyalty to the Waldorf Astoria Chicago. I am truly delighted to read that you have enjoyed every one of your stays with us. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do.

Thank you also for your feedback with regard to our restaurant Balsan and our bar Bernard’s. I will bring your comments to our Director of Food & Beverage’s attention for further review. We will certainly look forward to welcoming you and your family back, hopefully in the very near future.

Sincerely,
Richard R. Evanich
General Manager
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1,618 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
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English first
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 5, 2013

The good: Staff was outstanding; spa and gym are excellent; bar is very nice.

The bad: restaurant and room service menu is limited. Food is entirely average. Concierge's recommendation for restaurant outside hotel was off the mark.

The ugly: room was poorly maintained. Rickety coffee table, doorbell that went off when our neighbor's doorbell was activated, some piece of electronics hanging from a hole in the ceiling by a wire, phones didn't work properly, curtains didn't shut correctly, some lights were out, light switches were confusing, bathroom scale didn't work, hair dryer had an unpleasant sticky/gummy coating on the handle, carpet was in need of a cleaning. Fireplace gave off strange odor that kept us from running it/enjoying it much. And probably some other stuff that I forgot. Took two days of a three day stay to get room issues corrected, and of course, I had to deal with the distractions.

Not "terrible", but not world-class accommodation. I'll check out the Four Seasons or the Park Hyatt next time I'm in town and would recommend other travelers do too.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 6, 2013
Dear OftenOnTheRoad1,

Thank you so much for your review of your recent stay with us. It gives me great pleasure to read that you found our Bar Bernard’s and our Spa and Health Club enjoyable and that our staff was welcoming and efficient during your visit.

On the other hand, I am terribly sorry that the rest of your stay did not meet your expectations. Thank you for your feedback regarding the state of your suite. Comments like yours enable our continuous pursuit of improvement in our services and facilities. Unfortunately, these valuable lessons have come at your expense. I will certainly address these concerns with the head of our pertaining departments for immediate action.

I look forward to the opportunity to regain your faith in our ability to properly serve you.

Apologetically,

Richard R. Evanich
General Manager
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London, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 4, 2013

After careful consideration and numerous hours of investigative work, visa vie by phone and online, we chose to stay at the Waldorf Astoria for our family vaca last summer. Rarely does a hotel live up to the oft-times airbrushed photos one might find on the web, so I was more than a little surprised upon our arrival; with it's enchanting courtyard, albeit a tad small, incredibly generous staff, stylish yet monochromatic lobby and high-end accomodations, this hotel has few, if any, rivals in the region. Now this might not be the most family-friendly environment,(i.e. lap pool with "adult only" hours), but we, like many families, were there to see the sights, so this was certainly not a hindrance to the overall enjoyment of our stay. On a park & breakfast-type package, we were worried that a room upgrade from our confirmed suite to a larger one with a much-desired balcony would be out of the question, but this fear was quickly dispelled and an upgrade was graciously offered within a half-hour of our arrival. With a view of the Lake, multiple flat screens, a comfortable sofabed for the kids(dividing door), masssive spa-like bathroom and a friendly staff on the ready, what more could one ask for? The only blip on the radar came at the end of the stay when I realized that I had been misinformed about the extent of our package and was summarily overcharged for several items which I thought were covered by the aforementioned package; like many hotels, they offer a plethora of deals which left several members of the staff quite confused...and me with a larger than expected bill. Otherwise, I wouldn't hesitate for a second to make a return visit(with greater clarification beforehand) and/or recommend this hghly to family, friends and/or business acquaintances. Btw...ask about the somewhat "secretive" car service which they provide---great service especially considering their distance from many of Chicago's more sought after attractions.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, Director of Hotel Services at Waldorf Astoria Chicago, responded to this review, March 5, 2013
Dear Bryan P,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your family vacation this past summer. It gives me great pleasure to read that we were able to offer you an upgrade and that you and your family enjoyed the various amenities of your suite and hotel, especially our house car service.

On the other hand, I am terribly sorry for the miscommunication pertaining to your hotel package.

If it is possible, I would like to speak to you directly to personally apologize and to discuss your concerns a little further. I can be contacted at kathryn.m.day@waldorfastoria.com, or alternatively, my direct number is (312) 646-1404.

I look forward to the opportunity to regain your faith in our ability to properly serve you.

Apologetically,

Kathryn Day
Director of Hotel Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 4, 2013

We booked a suite for our 25th anniversary, not knowing what to expect. The service was impeccable (and included). The beds, linens, bath robes, toiletries, and soaking bath plus shower were all top notch, which created a luxurious and comfortable environment. The valet service with the car worked very well. The spa was lovely, although we did not partake of the services. The restaurant was also very nice. We enjoyed two delicious breakfasts there.

A couple of small negatives: the lighting system was hard to use and ultimately frustrating. The decor in the lobby was not that attractive and the overall design theme cold and modern. Rooms do not come with coffee and tea makers. And finally, we has a balcony ( which we did not use in February) but no view. Our room looked out on a parking garage and some retail businesses.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 5, 2013
Dear Catherine A,

Thank you so much for choosing the Waldorf Astoria Chicago to celebrate your 25th Anniversary and for sharing your experience on TripAdvisor. I am delighted to read that you found comfort in your suite and that you enjoyed the different amenities the hotel and your room had to offer. I would like to apologize for the inconvenience the lighting system caused. I will certainly bring your concerns to our Director of Guest Room’s attention for further review. With regard to the coffee maker in your room, please do not hesitate next time you visit with us to request one as we have them available upon request. I am sorry if this wasn’t offered to you during your visit. We will look forward to our next opportunity to properly serve you, hopefully in the very near future.

Sincerely,
Richard R. Evanich
General Manager
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NJ
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 1, 2013 via mobile

Stayed on the Amex Fine Hotels program. 3 for 2 nights, spa credit, breakfast and upgrade. Although a $400 a night hotel, thought it was a great value. The facilities are excellent as is the service. Walkable to many Chicago highlights. Absolutely do it again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 4, 2013
Dear D0c,

Thank you for your feedback regarding your recent stay with us. I am thrilled to learn that you were able to enjoy the great perks that the American Express Fine Hotels program has to offer. We truly appreciate and value your patronage. We can’t wait to our next opportunity to serve you!

Sincerely,
Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 1, 2013

The service and staff at the Waldorf surpasses that of other hotels in the northern Michigan Ave. area. We've stayed in most of them. Boutique ambience with 5 star service. Well appointed rooms
With great hotel location. All staff from bell stand through concierge are excellent. The concierge help us obtain play tickets that we had trouble doing on our own. A no tip policy was very welcomed. We travel to Chicago often and this is where we'll stay. Only suggestion is to keep lounge open later than 11:00. This unique lounge with special liquors is a find. The whole experience is well worth the cost.

Room Tip: No rooms with great views. But service and location more than negate this. All rooms quiet.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 4, 2013
Dear travelbugCincinnati,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your last visit to the Windy City. I am delighted to learn that you enjoyed the ambiance and décor of the rooms and hotel and that you found the hotel’s location convenient. I appreciate your suggestions regarding our bar Bernard’s. I will bring them to our Director of Food and Beverage’s attention. Your loyalty is highly valued! We will look forward to welcoming you and your travel companion back in the very near future!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EDMONTON
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 28, 2013

This is the place to be! We were here for 4 nights (Feb 20 - 24) after a 4 night stint in NYC. The name is synonymous with elegance and prestige. I booked a suite and was really impressed with what we got! The room is very well appointed with two flat screen tv's, a fireplace, a big size bathroom with tub and lots of closet space. Hidden under the wet bar is a fridge and microwave oven. The bed were very comfortable even their pull out coach. The staff also exemplify excellence and are truly Ambassadors to their brand. They are there to serve and pamper you and treat you like royalty. In fact I will be writing their Management to inform them of how impressed I was of their property and staff. I booked this hotel to pamper my family and it did not disappoint, worth every penny. If you want something extra ordinarily special and not afraid to spend a little bit more...then the Waldorf Astoria is the place to be.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 1, 2013
Dear EDO100,

Thank you so much for taking the time to post your review of your recent stay at the Waldorf Astoria Chicago on TripAdvisor. We truly value and appreciate your appraisal of our team’s performance and the comfort of our suites. It gives me great pleasure to read that the team was able to pamper you and your family during this special visit and that we were able to meet your expectations. Thank you for recommending our hotel. We will look forward to our next opportunity to serve you!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 178 Hotels in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 188
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 
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