What a class act this hotel is! We had such a great experience throughout our entire trip. We were in town celebrating a birthday and visiting family in the area. We received a great upgrade to an amazing suite which really started our weekend off right. The room was beautiful: the enormous marble bathroom; the fireplace in the living room; and the super comfortable bed in the bedroom; the magnificent views. I really loved the overall casual elegance of this property--everything is gorgeous and high quality without feeling stuffy and I really appreciated that. Our room really felt like it could be "home."
We had brunch at Balsan Restaurant and thought it was delicious--and so were the champagne cocktails. My spa services were great--especially the massage I received.
The staff really provide over-the-top service, despite the no tipping policy. They anticipated our every need throughout the stay. The concierge was helpful at getting us last minute reservations at Topolobampo on a Saturday night--which was fantastic by the way!
The neighborhood (Gold Coast) could not be a better. Within a block of the hotel you'll find world class shopping and anything else you could possibly need. I should also mention the fantastic corner grocery/takeout place The Goddess and the Grocer: we would go there to grab a bottle of wine and early evening snacks for our room; or our morning coffee and yogurt--great selection and prices, very convenient.
I cannot imagine staying anyplace else on my future visits to Chicago--and highly recommend this Waldorf!