I just completed a survey the hotel sent me and will repeat: Beautiful hotel, outstanding room/suite and Excellent staff! Life is short; everyone should stay at the Waldorf at least once. This is a real luxury hotel. Gorgeous lobby with stunning chandelier and marble floors. We had a huge suite with balcony, fireplace, microwave,refrigerator, freezer with ice. Even had a tiny tv in the luxurious bathroom- how great is that!.Suite was in pristine condition with comfortable bed, lovely soaking tub with very nice bath amenities and soft towels. It felt like a luxury apartment/condo and I told the staff we were moving in permanently! Turn down service every evening consisted of complimentary bottled water and a card with next days weather report. Hotel is in an excellent location, just couple blocks to Michigan Ave, close to 900 Shops and Water Tower Place. Near lots of great restaurants on Rush Street. One of the best perks is ability to use their friendly and gracious drivers for visits within 2 miles (based on availability). All the staff we encountered from front desk, door attendants, concierge, drivers and housekeeping were pleasant and professional. A special thanks to Martin who checked us in and was so very welcoming and helpful during our stay; and to Al the excellent concierge who went out of his way to track down a magazine I asked for (above and beyond the call of duty and truly appreciated!) and to our personable and friendly driver, Joe, who we enjoyed some short rides with. Door staff and front desk always greeted us with a warm smile when we returned to hotel and it made us feel very welcome. We travel fairly frequently for business and pleasure and this was one of our best hotel stays, ever! A very memorable visit.The Waldorf Astoria Chicago rocks! We can't wait to return.
If you book a suite, they are huge!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 21, 2013
Report response as inappropriate
Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor and for completing the hotel’s survey as well. Your feedback is tremendously important to us. I am delighted to read that you enjoyed your suite, with all of its unique amenities, the hotel’s location, and that our team was able to efficiently assist you throughout your stay. Thank you for your kind comments regarding our service team, but especially with regard to Martin, Al and Joe. I will certainly share your remarks with the rest of the staff. We truly value your loyalty and can’t wait to our next opportunity to create another memorable experience for you and your family!
Richard R. Evanich
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.