We arrived today just past the 3:00 p.m. check-in time and our room was not ready for another hour. No apologies and the service was quite brusque. But the front desk was slammed, so we just hung out. Our luggage, which included our coats we placed on the bell cart not knowing we would have such a wait (so we couldn't go walk around) arrived about a half hour after finally getting into our room.
The warm apple cider and cookies in the lobby were a nice touch but were gone and not replenished 10 minutes into our hour wait. Our room is lovely, but there are little things, such as a greasy face-print on one of the windows (disgusting) and the tv channel guide, which was actually so filthy it stuck to the glass-topped dresser, that disappoint.
And although we booked our suite for two adults and two children, we still had to call for turn-down service to make the fold-out sofa, and when my husband called he was told he should've requested the service at check-in....Hmmm, he wasn't asked and, since they saw my children mighn't the front desk staff clued in? Little things in all, but as a former Four Seasons employee, I expected better of the top-ranked hotel in the U.S.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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