I want to give a compliment to Al, the concierge at the Waldorf Astoria who made reservations - hard to get - hair salon recommendations and sent off packages - when I tried to tip him he declined as the hotel is non-tipping - I found that most unusual and wanted to say thank you Al for making my stay very enjoyable - Jane King

Truly an outstanding experience. The location could not be nicer, especially for those who like to walk around and check out a few stores during the stay. The front desk could not have been more helpful. Compared to other luxury Chicago hotels, such as the Trump, the pricing was high but not $25-bottle-of-water absurd. The employees at the hotel do not accept tips under any circumstances, a refreshing surprise and a sign of great customer service. Rooms are sleek and elegant, with modern hotel-masculine decor. The Waldorf Astoria Chicago lived up to its reputation as one of the premier hotels in Chicago, if not the country.

I have been lucky enough to travel to some of the top hotels in the country and visit their spas, but nothing has ever come close to the wonderful Elysian spa at the Waldorf Astoria. Not only is the service impeccable every time I visit, but the decor is beautiful and the services are unbelievably relaxing. If you are looking for the best facial you will ever experience, ask for Cathy who will leave you glowing! She is one of the most kind people you could ever meet, and you will be stunned by how beautiful your skin looks after just one session with her. I am so fortunate to only live about an hour away from this amazing spa, and I HIGHLY recommend that you make an appointment even if you aren't staying in the hotel. It's the perfect afternoon getaway for some relaxation!

My wife and I stayed for a combination business meeting/couples weekend. On line reservation process was easy and, from what I could tell, truly the lowest published rate. Prior to arrival the concierge recommended restaurants and travel arrangements from the airport. On arrival our room was ready, bags serviced with tip offered but not accepted, as this is a no-tip property. Welcome half bottle of wine arrived after our luggage drop.The room/suite was luxurious, clean, and updated (see pictures). Bed slept well. I did not appreciate any road noise or disturbances. All of our requests were answered without issues. They do have a first-come-first-served 'local' car that is complimentary within a 2 mile radius; we did not opt to use it but a very nice touch. We tried the Cognac lounge, it was nice, but no desserts or finger foods offered. We brunched at Balsan, their restaurant, which was certainly an above average place. The location is great; easy walk to restaurants and the 'Mircale Mile' shopping. While we did not have any spa treatments, we did enjoy the lap pool, fitness area (very large and well equipped), eucalyptus steam room, jacuzzi, and sauna. All are well up-kept, peaceful, and not overcrowded. Yes, it is quite pricey, but the location, property, service, and spa amenities are truly in a class of their own.