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“Timeless Luxury in the Midwest” 5 of 5 stars
Review of Waldorf Astoria Chicago

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Waldorf Astoria Chicago
5.0 of 5 Hotel   |   11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago) (Gold Coast)   |  
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Ranked #8 of 168 hotels in Chicago
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Timeless Luxury in the Midwest”
5 of 5 stars Reviewed November 9, 2012

We celebrated another anniversary here so it's becoming a tradition. The Waldorf's location can't be beat...walk to the best shopping and dining and then return to luxurious pampering at the spa. For me, the best pizza ever is Lou Malnati's, an easy walk for deep dish goodness. I have stayed here a handful of times for girl's getaways, to celebrate anniversaries, and to re-charge the batteries. You may not immediately think an urban getaway will relax, but this hotel delivers. The staff are incredible and do not accept tips. The rooms are exquisite, most have terraces (in Chicago!) and the elegant bathroom will make you want to go home and just blow up your house (but maybe that's just me). I can't wait to go back.

Room Tip: We liked a higher floor away from the elevator.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 12, 2012
Dear M R,

Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion one more time. I am delighted to learn that you truly enjoy the hotel’s location, our Elysian Spa, our hotel guest rooms, and our no tip policy. Thank you for your kind comments about our service team. We truly value your loyalty and we look forward to our next opportunity to serve you, perhaps on your next anniversary, hopefully sooner than that!

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Wilson, North Carolina
Top Contributor
93 reviews 93 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 6, 2012

I have stayed at a lot of very nice hotels that cost a lot more than this one, but I would have to say there is nothing like the Waldorf Astoria. The staff were extremely nice and knowledgeable about Chicago (and they would not accept tips, I always feel like I need to tip at nice hotels). The staff did not act stuck up like at some nice hotels, they made you almost feel like you were family asking you how your day was and all. Every detail in the rooms were thought out to be the best, carpet was soft, beds/pillows were comfortable, and the bathroom looked like a million bucks. It is in a great location to shop and eat. We were very pleased with everything and can not wait to go back next year.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 7, 2012
Dear Travelin4300,

Thank you for taking the time to post your review of your recent stay at the Waldorf Astoria Chicago on TripAdvisor. I am delighted to learn that you enjoyed your room, with all of its unique amenities, our hotel location, and that our service team efficiently assisted you throughout your visit. We truly value your loyalty and will look forward to serving you and your travel companion again in the very near future!

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 6, 2012

I stayed at the Waldorf for my last night of a 4-city, 4-hotel trip and was terribly disappointed. This was one of the nicer properties we had booked and it fell far short of a 5, or even 4-star property.

The room was very nice and the porter could not have been nicer. That's about where the positives ended. With only a 1-night stay, we decided to breakfast in the room and enjoy it before check-out. We called the front desk and they said that they could extend our check-out from 12 to 12:30, not much, but the hotel was fully booked and we completely understood. However, here is how our morning went:

We ordered breakfast for a 10:25 delivery (note - a $101 breakfast for 2). At 10:30 the doorbell rings and it is housekeeping wanting to know when we were checking out. It is my experience that the front desk notifies housekeeping when guests have checked out to avoid such interruptions, and our disappointment that it was not breakfast.

At 10:40 call room service to learn if breakfast is on it's way and they say that it is. 10:50, breakfast arrives. Server notes there is no milk for the coffee, leaves table unset to get the milk. When she leaves we realize there is also no salt or pepper. We call room service yet again to ask her to bring that as well. However, she arrives with only the milk. A few minutes later, the doorbell rings again and it is another server with salt and pepper. 3 minutes later, the doorbell rings and it is yet another server with both milk and salt and pepper. Completely disorganized. Our quiet Saturday morning in the room was disrupted 6 times in just over 30 minutes and then, as we were gathering our luggage to leave, yet another employee rang the doorbell at 12:15 to ask when we were checking out despite a lit "Privacy" button and a 12:30 checkout given to us by the front desk.

The only redeeming factors were the return of the very friendly and helpful porter, as well as the friendliness of Tom at the front desk.

We've stayed in many hotels around the world, unfortunately, the Waldorf in Chicago will not remain on our places to stay list.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 7, 2012
Dear Living_in_Paris_8,

Thank you for your review of your recent stay with us and for your kind comments regarding Tom and our porter. I am delighted to read that two of our team members made such a positive impact in your stay; however, I am extremely disappointed and concerned that the remainder of your experience, especially with relation to your In Room Dining breakfast delivery and housekeeping various disturbances, was far below our standards.

I would like the opportunity to personally speak to you and discuss what can be done to have you stay with us again in the future. I can be contacted at the number listed below.

I look forward to the opportunity to regain your faith in our ability to properly serve you.

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culver, Indiana
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2012

Suite, restaurant and service all first class. The lobby is just a bit "cold", but everything else exceeded expectations......

The bath rooms are magnificent. A large, luxurious shower with great amenities.

The restaurant is beautiful with outstanding food and excellent, professional wait staff.

This is a beautiful and well run hotel.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 6, 2012
Dear jney777,

Thank you so much for taking the time to post your review of your recent stay at the Waldorf Astoria Chicago. We are truly humbled by your comments regarding our suites, hotel amenities and service team. Comments like yours inspire us to continue to strive for excellence in everything we do. We are delighted to learn that you enjoyed your suite, with all of its unique amenities and our restaurant Balsan. We can’t wait to welcome you and your family back, hopefully in the very near future!

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saint louis
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is my second time visiting the hotel and we enjoyed both experiences very much. The hotel is just a few blocks from the crowds of Michigan Avenue and a welcome relief after a day of shopping. The rooms are decorated in muted grays and have comfortable furniture, a fantastic bed and a very large well lit bathroom. The gas fireplace is a nice touch and the room has a more comfortable feel than most hotel rooms in the city.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 6, 2012
Dear Iwohara,

Thank you for choosing again the Waldorf Astoria Chicago as your hotel of stay during your last visit to the Windy City. I am truly delighted to read that you enjoy our rooms and the hotel’s location and décor. We truly value your loyalty and will look forward to welcoming you back when your travels next bring you to Chicago.

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2012

This can't possibly be the best/highest ranking hotel in Chicago based on our experience! Sure, it has all the usual 5 star facilities to be expected. But to be ranked 1st it needs to offer something special and outstanding - qualities which lacked at this hotel.

From the moment one enters the lobby, there is not a sense of warmth. It feels cold and fake - with it's wide expanse of marble, rectangular room, indifferent art work and 'just put there' sitting chairs. Staff are very courteous and helpful. This was the hotel's most outstanding feature, but was not enough to make up for the lack of comfort and luxury it was trying to convey.

Breakfast was expensive - $50 for a couple of pastries, fruit and coffee!

We had been looking forward to staying in this hotel for many months and it was such an incredible letdown.

If you are happy with an average 5 star hotel then the Waldorf is an acceptable property. But if you want an exceptional 5 star hotel, then this is not the place for you.

Room Tip: Avoid the room with fireplaces - the gas leaks and leaves a pervasive odour.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 5, 2012
Dear MoMoCow,

Thank you so much for your feedback regarding your stay with us. Comments like yours enable us to continuously improve the quality of our product and daily performance. I regret to read that the hotel’s ambiance and décor did not meet your expectations. Your concerns regarding your fireplace have been brought up to our Engineering managers.
I am happy to learn, however, that our service team was able to efficiently assist you throughout your stay.On behalf of the entire team, I will look forward to another opportunity to properly serve you when your travels next bring you to Chicago.

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed for 3 nights this past weekend; we were supposed to stay 4 nights however with all of the weather issues in the East we left a day early.

This is the perfect hotel to relax and rest...pure serenity. Like others have pointed out it is not a "hustle bustle" hotel and that I truly love! You have all of the amenities of a large hotel with a boutique feel. The room was perfect from the design to the amenities, very smart layout with plenty of space and a lovely fireplace. I actually loved the quiet lobby; I cannot stand waiting in long lines of noisy travelers so the quaintness was welcomed. The staff is very attentive and thoughtful; even though they are a tip less hotel the service is still wonderful. We had packages delivered to the hotel and champagne sent up every night without a flaw in the service. The bar in the restaurant is great for a drink and some charcuterie and the other cozy bar opens around 4 pm. The location is great for all of the high end shopping and a short brisk walk to the lake. We will stay again!!! It is expensive but that is understood if you know the hotel brands/industry so if you are on a budget you may want to stay at a Hilton or Marriott.

Room Tip: make sure it has a fireplace, especially if you are there in the fall/winter months.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, November 2, 2012
Dear Ashley1Ocampo,

Thank you so much for taking the time to post your review of your recent stay at the Waldorf Astoria Chicago. I am truly delighted to read that you enjoyed your room, with all of its unique amenities, the hotel’s ambiance and décor, our restaurant Balsan, our no tipping policy and the hotels location. We all are also truly humbled by your comments regarding our service staff. Comments like yours inspire us to continue our pursuit of excellence in everything we do. We truly value your loyalty and look forward to welcoming you back, hopefully very soon!

Sincerely,
Richard R. Evanich
General Manager
Tel: (312) 646-1300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 168 hotels in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 
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