Everything was more than perfect, it was a true Paradise. The only thing I would recommend to check in clerk to be sure before surprising guests with upgrade. We were told that we were upgraded by 4 categories up when indeed it wasn't an upgrade at all, not even by one category, we stayed in the Executive Suite the exact accommodation we booked with hotel. Therefore, we didn’t stay in Premier Gold Coast Suite, or even Gold Coast Suite which would have been nice to have been upgraded to. Sorry, but I always do my homework and was familiar with all rooms' pictures and layouts. I inquired about our suite 3 times if this was indeed upgrade by 4 categories up and was told yes. I only hope that the check in clerk didn’t have the knowledge or perhaps innocently wasn't aware and merely read what was in the profile. In such situations, I prefer to remain silent and concentrate on all the good. Nevertheless, we were happy with the floor we stayed on, with the view which is very important to me, and I didn't tell my husband that we were not upgraded just not to spoil the momentum as one little thing like this can through you off…
The Executive suit was more than enough: specious, plenty of closets for our designer clothes - one big near the entry door and 2 individual closets across from bathroom. The bathroom was huge. The room was very clean every day. The furnishings/furniture, decor were in calm tones and all blended perfectly without any pieces outstanding the other thus creating pleasant atmosphere. I am not a picky type and never look for needle in the hey to find imperfections and instead see things beautiful and they were. The room had two true HD flat screen TV and 1 TV in the bathroom mirror, if you had stayed in new or refurbished hotels then you probably have seen TV in the mirror already, but in this hotel the picture was clear compare to other hotels we stayed in. We had gas fireplace which shots off by itself in case you foll a sleep. If you are cold at night there are down comforters in the closet. The art in the room was OK. The bathroom had good size sunken bath, separate shower with not see through glass in case some worry, nice vanity counter and sink. Marble all over. Finally comfortable bed and pillows. We loved everything about our room.
Anyway, we were told if we were not happy with the view or room to let the desk know and we would be offered another room, which is incredibly nice gesture; however, we were pleasantly happy to find out that our accommodation was already held for us and had a personal touch and care put into making it especially for us.
In all, our stay was beyond our expectations. Thank you for early check in, we needed it as we slept only 2 hours. Thank you for late check out as due to my disability, it took me quite longer to pack than I anticipated, plus the living area was so comfy that it made us lazy during our stay. Thank you to every door person for kindness/hospitality and addressing me by my name from the moment we arrived that's what you call service with class.
Thank you Dominique in Balsam the best waiter ever, we miss you already. Thank you to (forgot name) for the greatest facial ever - Age defying facial - I am back looking great again. Starting my vacation spending 3 hours in the spa was the greatest thing I have ever done for myself and highly recommend to all, because later you will not have time for the spa. Sorry I fell asleep during facial The entire spa experience was more than 5 stars: very clean, assistance from stuff and so much more, all in all that’s how the spa should be. By the way the lap pool and pool area looks much better than on the picture. Just so happy that I finally was able to visit Chicago and stay in the hotel of such caliber.
No tipping is excellent idea. Less headache and many may not realize, some people manage to drop things during tipping, happened to my mom once, she left money pouch in the taxi. The service was even better than in tipping hotels. The benefits of non tipping is refluxing, puts your mind at ease - once again great idea.
I highly recommend you familiarize yourself with the pictures and layouts of accommodations. Get th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.