My wife and I spent a week visiting Chicago, in a deluxe suite Room 2604, in part based on the excellent reviews on Tripadvisor. The Elysian lived up to those reviews and provided one of the best lodging experiences we have ever enjoyed. We have had the good fortune to stay in some of the finest hotels in our travels. Places like the St. Regis in NYC and the Saint James in Montreal. The Elysian ranks with those kind of properties but provides a contemporary environment.
The hotel's features are well documented in other reviews so I won't repeat them here. The design of the rooms and the amenites are absolutely first class and the small balcony was a welcome feature.
The really impressive thing about the Elysian is the hotel staff. We often read about the quality of hotel staff in reviews and it is usually hard to quantify. Not so at the Elysian. The amazing thing at this hotel is that the staff is largely young adults. The management and owners have clearly developed a training and hiring system that selects extremely well educated and personable individuals. More importantly, the hotel then trains them extensively resulting in the most friendly, helpful, and efficient staff possible. It is a rare thing these days to find an organization that values the quality of it's employees so highly. It is an old fashioned approach to success that is as important as the quality of the product.
The impressive thing about the Elysian is not tv's in mirrors or the no tipping policy. The reason we would return again in a heartbeat is that the ownership and top management have a plan, a very good plan, for delivering great hospitality, in a first class physical plant, employing state of the art design, all based on a foundation of extremely well trained and selected staff.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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