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“Great place” 5 of 5 stars
Review of Club Quarters, Wacker at Michigan

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Club Quarters, Wacker at Michigan
3.5 of 5 Hotel   |   75 East Wacker Drive, Chicago, IL 60601 (Downtown / The Loop)   |  
Hotel amenities
Ranked #63 of 177 Hotels in Chicago
Certificate of Excellence 2014
Edina, Minnesota
Top Contributor
78 reviews 78 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
44 helpful votes 44 helpful votes
“Great place”
5 of 5 stars Reviewed September 14, 2009

We booked this on priceline. If you read lnphantom's review, it sounds like they booked on priceline too. Priceline gets you one room with a bed, if you want to fit four in a room don't be a cheap..... and put two people in two rooms. We booked on priceline and would love to stay here again. We stayed at the Intercontinental last month, and I have to say despite the smaller rooms i would prefer club quarters over them. The rooms are very quiet and clean. The location is great, just a short walk from the L and half block from Michigan. They let you have free bottled water. The staff was very friendly and helpful. The rooms are small, but hey, when I am in Chicago i only sleep in them anyway. I slept very good while there.
The free use of the computers is very helpful also. You can check in and print off your flight passes. There are some nice eating places nearby. Give them a try but don't expect a huge room. It is more of the European sized room.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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751 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 30, 2009

I really enjoyed my stay at Club Quarters. It was no Sheraton which is down 2 blocks down and gorgeous decor, but they Club Quarters was functional, clean, and they did not nickel and dime you like larger hotel chains.

I checked in via a computer (with staff helping me) and it was very easy. There were upgrades avail to go to a suite level for $15 but I stuck to my simple room. It was small. Good enough for one person. The room had a large shower with shower curtain - no tub.

They had free internet in the rooms and brought me an ethernet cord for my laptop whose wireless card is not very good. They have a filtered water system in the hallways and empty waterbottles for every guest to help themselves. Usually internet is $10-$15 a day and water is $5 - $7 a bottle. I just really like how this hotel included it all for free!

I did not check out the gym, but know it was included as well as a lounge and business area.

Great location off of N Wacker.

For business travelers I highly reccommend. If you are going to Chicago for vacation, I would get a larger room.

For the price you pay, I was very impressed with the Club Quarters and will stay at this location again.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Phoenix AZ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2009

Recently stayed 7 nights @ Club Quarters on Wacker Dr in Chicago.
Beautiful Views & Great Location
Yes the rooms are small but very clean, the staff was extremely friendly, the security was great and the convenience of guest amenities (free water, ironing board, coffee supplies) was abundant and easy to access. Did experience Internet problems but it was fixed. Fantastic views of Trump Tower & Marina City and the Chicago River.
Easy access to all public transportation and easy walking distance to many of the cities best features. Would definitely stay there again.

Stayed August 2009, traveled solo
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Salzburg, Austria
Top Contributor
134 reviews 134 reviews
55 hotel reviews
Reviews in 70 cities Reviews in 70 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed August 25, 2009

We booked a double in order to share rooms. When checking in however, we were given a queen and had to go down to the lobby again to complain for getting what we had ordered. The staff was not particularly helpful (asking why we could not sleep together in the queen) but in the end gave us a double. Just a side note: they did not mention the 15$ surcharge for the second person until we checked out. The room was pretty standard, nice but a little small. We had a very nice view over the river. What was particularly cool is that they offer filtered water on each floor.

Service however was really poor. Towels were not replaced, soap and shower gel had to be ordered on the phone because not even empty bottles were replaced by the staff. There is a complimentary laundry (washing machine and dryer) in the basement. However, there was no detergent. After calling the reception and asking for some, the promised it right away. It took us about an hour to get the detergent in the end.

The last thing was the internet. There is wifi in the rooms but it is so incredibly slow and unreliable that we could not really use it at all. A plus though is the fact that it is possible to print documents from your laptop for free.

  • Stayed August 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 17, 2009

We booked a room for a week at the Club Quarters at Wacker and Michigan - it was the designated hotel for a wedding we were attending.

We booked a studio with queen bed and kitchenette with the intent of saving money by preparing our own breakfasts and lunches. We arrived and we told we would have a nice view of the Chicago River. We got to our room and found a view of the office building next door. Our bed was double instead of queen and the kitchenette was a tiny microwave, sink and bar fridge situated right outside the bathroom and along the hallway so that you were right in everyone's way. The room was small and cramped and there was no space to eat. So much for prepping our own meals. We called and asked if we could be moved to a larger suite and were told they were all booked.

The bath was only a 3-piece, which was not advertised on the website. The staff kept forgetting to stock us with clean towels and toilet paper, and we had to call down to the front desk for them.

The free wifi only worked 50% of the time - a real problem if we'd been travelling for business.

All in all, our stay there was not worth the rate we paid and we will not stay there again or recommend it to anyone else.

  • Stayed August 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Toronto, Canada
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 4, 2009

We found this hotel to be a great choice if you don't want to spend $$$ for staying in an upscale hotel. The location is perfect. In fact, it couldn't be better. The hotel is located on the river, across from Wrigley building.

The hotel is in a nice building, constructed in 1920's.

Staff is very professional and friendly.

Rooms are not fancy, but clean and are far from basic. My wife enjoyed down duvet.

Free bottles of filtered water is a nice touch.

Ask for the rooms with river view. It's amazing.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 14, 2009

My husband (then fiance) and I spent a weekend in Chicago with some friends. We booked a hotel on a third party website where you do not find out what hotel you booked until after it is booked. We had never been to Club Quarters, and after our terrible experience, we will NEVER be back!!!

My husband called the hotel several times at least a week before we arrived to make sure our room could accommodate four people. He was assured that it could. Once we arrived, we were told that four people in our room would violate fire code, so we were being moved to a larger room. We were then made to pay extra for this "upgrade."

The Room
This was one of the worst rooms I have ever stayed in, and I have stayed in some holes. The room was clean, but that was the only positive thing about it. The room contained one bed that would probably be too small for a 12 year old boy. The mattress was rock hard, and the blanket was thinner than Kate Moss. My husband and I took the bed (more of a sacrifice than a privilege!), and our friend slept on the sleeper sofa. It was extremely dangerous, for it would spontaneously fold up and its springs poked through the barely there mattress. We asked for a rollaway mattress for my friend's sister, but there was not enough room for it. We did use the mattress from it to try to make the sleeper sofa more comfortable, but it did little to no good. My friend's sister ended up sleeping UNDER THE DESK on an air mattress we had (the most comfortable thing in the room!) The room was incredibly small, so we had to literally jump from mattress to mattress to get to the bathroom. Speaking of the bathroom, the door did not lock, the shower curtain was useless, it had no exhaust fan, and there was no bathtub (we were desperate enough to sleep in the bathtub had there been one). The room did have a television, but the picture was always fuzzy, and we had to mess with the cable in order to get any channels.

The Staff
The staff is what made our stay go from a bad dream to a nightmare. I do not think anyone who works at the hotel is capable intelligence. The staff was EXTREMELY rude and confrontational, blaming US for the hotel's incompetence. We asked repeatedly to speak to a manager, and we were always given the run a round. After one night, we wanted to leave, but we were told we could not get a refund unless we talked to the person who does the reservations for the hotel...IN NEW YORK!!!! We called this person in New York repeatedly who was also rude. In order to get a refund, we would have had to hire a lawyer.

The Lies
The staff lied to us repeatedly. When we complained about our room, we were told we would be moved to a new room. This never happened. We asked for extra blankets and pillows, and we were told the staff would bring us some. This never happened. We called at least three times before being told the hotel had run out of blankets and pillows. The same thing happened when we asked for more towels (there was only ONE set of towels in the room).

Other Issues
There were only 2 elevators, so we had to wait a LONG time to get anywhere. Our room key also worked sometimes and did not work at other times.

Overall
This was one of the worst experiences I have ever had. Not only was the room terrible, but the staff seemed to take pleasure in our discomfort. They should all be fired. I travel a lot, and I am a very laid back person who rarely complains, but the truth must be told about Club Quarters in Chicago. The word on the trash cans in the hall sums up this hotel...RUBBISH!!!!!

  • Stayed July 2008, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Quarters, Wacker at Michigan

Address: 75 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Kitchenette Restaurant Suites
Hotel Style:
#45 Family Hotel in Chicago
#48 Romantic Hotel in Chicago
#66 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Club Quarters, Wacker at Michigan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
The Club Quarters Chicago -- Wacker at Michigan is a superbly located hotel, which resides in the legendary Mather Tower. Built in 1928, the hotel features state-of-the-art amenities and attentive, but never overbearing, service. Just one block from the world-famous Magnificent Mile and steps from the Chicago River, guests will delight in the fact that the hotel is characteristically Chicago yet uncharacteristically priced. We look forward to your visit! ... more   less 
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Also Known As:
Club Quarters Chicago -- Wacker At Michigan Hotel Chicago

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