We had a lovely stay at the hotel this past weekend. The room was excellent and the staff was warm and inviting. I was all together thrilled with our experience including a massage at the spa. The spa was relaxing and service was good. However upon setting up the appointment I gave them my cell phone in case of any last minute changes. I also was asked for my email "to send the receipt" I specifically marked that I did not want any promotional information as I don't live anywhere near the spa.
However the very next day I received two voicemail messages in the room about signing up again - I hate voicemails and even more so from sales people on my vacation.
Additionally I have received three promotional emails - 2 pure sales and one feedback survey. Again my email was requested for a receipt. (note its been only 2 days since I left the hotel)
And the icing on the cake. Today I get a TXT message with another promotion.
This is so disappointing and offensive from what I thought was a nice hotel. Spending 15 minutes on my busy days at work un-enrolling from this spam that I specifically requested not to receive is unacceptable.
I am careful about giving my information but in this case I obviously missed the mark in judging the professionalism of the hotel.
- Also Known As:
- Thewit Hotel Chicago
- Official Description (provided by the hotel):
- theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more less
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