We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Experience not the same” 3 of 5 stars
Review of theWit - A DoubleTree by Hilton

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added theWit - A DoubleTree by Hilton to your Saves list
theWit - A DoubleTree by Hilton
4.0 of 5 Hotel   |   201 N. State Street, Chicago, IL 60601 (Downtown / The Loop)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Intimate Escape Special
Ranked #41 of 177 Hotels in Chicago
Certificate of Excellence 2014
Milwaukee, Wisconsin
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Experience not the same”
3 of 5 stars Reviewed February 25, 2013

We had stayed at theWit about 20 months ago, and really enjoyed it. For what it's worth I am a Hilton Honors member with a medium level of status. The upstairs lounge was very unique the first visit, nice place for a drink to end the day (though always pricey, but OK for a drink or 2). We just stayed there again, and have to say it was not overall as good of experience. The front desk staff was still good, the rooms are fine and aging as you would expect. However some of the other experiences, especially in the lounge, were not. They have changed to lounge to more of a nightclub feel, so it's not as good of place just to sit and look at the skyline. The service from the wait staff was very poor, the server didn't seem to care if we were there or not. It took them 10+ minutes to swing by our table for the original order, And I notice on the bill they added to the tip when it hit my credit card. I had left a lower tip than the normal 20% because the service was well below average. When the bill hit the credit card they had upped the total $8 from the original $30 ($3 dollar tip originally in the $30). So she padded her tip. It's not worth my time to chase it down, but be aware if you go up there.

Overall it's still a decent hotel. But the rooftop experience, which really made the place unique, has changed for the worse. Better options now in the area.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MShouger, General Manager at theWit - A DoubleTree by Hilton, responded to this review, February 26, 2013
We are appreciative of repeat visits and feedback. Our guest services team are certainly amongst the best in the business and truly caring and accommodating. Staff inconsistencies at ROOF are not typical and certainly not acceptable as described. Please reach out to me directly through our contact information on our Wit Hotel web site so that we may resolve. ROOF activity tends to have different levels of energy by day part- from the after work business period through the after dinner and theater crowd through the late night & weekend high energy. The expansion of space last year (when we introduced the retractable cover on the patio) has allowed for increased activity as well.

Please do reach out personally.

Regards,

Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,472 reviews from our community

Traveler rating
    858
    397
    138
    45
    34
See reviews for
231
490
90
444
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alpharetta, Georgia, United States
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 23, 2013

I travel to Chicago a few times a year and have stayed in various places. After looking around a good bit I've settled on theWit as my favorite. It's a stylish, chic, property with one of the best rooftop bars in the city, maybe the best. I also enjoy having breakfast in the adjacent restaurant which has a nice bar for after-work drinks.

Like so many big city hotels I prefer to stay as high up as possible to keep the street noise to a minimum. Oh, and since it's a Doubletree you'll love the warm cookies at check in!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2013

My daughter and I recently traveled to Chicago for a dance audition at The Joffrey Ballet. We picked this hotel because of the proximity to the ballet studio and could not have been more pleased. The trip on the L from Midway was a breeze and the train let us off within sight of the hotel at the State/Lake stop. We requested an early check-in and were easily accommodated. The room had a lovely view and was very nicely decorated. After a long dance class my daughter loved soaking in the spa tub! We had lunch at the hotel restaurant twice because the first meal was so outstanding. Every staff person we encountered was so friendly and happy to share shopping tips or directions. One thing we really appreciated was how quiet the room was. We did not hear any other guests and had a great night sleep on the wonderfully comfortable bed. We really enjoyed the proximity to shopping and sights. Everything was within walking distance. The staff was happy to store out bags for us while we went on a shopping expedition before flying out. The gentlemen that stored the bags was looking for us when we returned just to make sure we hadn't gotten lost and were able to see all the things we wanted to see. We so hope to make a return trip to Chicago and would love to stay at theWit again!!

Room Tip: Ask for a view of the lake. So beautiful!!
See more room tips
Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PFamilyMiami, General Manager at theWit - A DoubleTree by Hilton, responded to this review, February 22, 2013
Thank you for the great feedback. The team is thrilled to be able to host special experiences of all kinds. We will await repeat visit(s) and experiences as well.

Regards,

Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 17, 2013

My girlfriend and I stayed in a Junior Spa Suite for two nights in August of 2011. The room was great and the view was fantastic. The bed was soft and delightful and the spa was amazing. If you are sensitive to noise, i would recommend not getting a room on the top floor. The music from the rooftop bar could easily be heard while in bed. But overall, this was a fantastic stay.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MShouger, General Manager at theWit - A DoubleTree by Hilton, responded to this review, February 18, 2013
Great winter feedback from leisure travelers from close and not so close by. We continue to post all reviews around the property to share with all team members. We do hope to see all past guests back soon.

Sincerely,

Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fox River Grove, IL
Top Contributor
190 reviews 190 reviews
44 hotel reviews
Reviews in 71 cities Reviews in 71 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed February 17, 2013

theWit is at State & Lake, so still within the Loop but at the North end. It was convenient to all of the Loop attractions that were on our agenda during this visit. Front desk staff were friendly and helpful. Our room was comfortable and even included a couch, which was a nice amenity I had not expected. I was pleasantly surprised at how little street noise we heard (always a concern in a downtown hotel). The closet was large for a hotel closet (great!), and there was a nice-sized bath tub in the room. There was an in-room coffee maker but I found in inconvenient to use because it is stored in cupboard so one has to get it out, and find a place to put it and plug it in to use it. The warm cookie upon check-in is a nice treat. Overall, good visit and I will definitely consider returning here again.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2013

My husband and I live in the burbs and decided to have a weekend getaway in the city, and theWit is where we decided to stay. The rooms are great, the views of the ciy are great and the service is perfect. I have traveled a lot over the years for business and have stayed at many hotels. This one was by far one of the best rooms I have stayed at.

They also have valet parking and they are quick to deliver your vehicle when you want - very nice!

The location is also perfect. There are many local restuarants and bars to walk too, and close to Soldier Field if you are going to the game or tailgating (as we did!).

Highly recommend using this hotel.

Kelly Smith

Room Tip: We were located with a view of the famous Bean...good view.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 13, 2013 via mobile

I travel for work monthly. From the moment of check-in I was pleasantly surprised and impressed by the high level of service. The front desk agent was very friendly and repeatedly called me by my name. The room was spotless and bar on the Rooftop was hoppin. I'll definitely go back.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PFamilyMiami, General Manager at theWit - A DoubleTree by Hilton, responded to this review, February 14, 2013
Thank you.

We are thrilled that you experienced theWit and ROOF on theWit in such a positive way. We will share your kind words, and we will eagerly await your repeat visits.

Regards,

Mark Shouger
General Manager
theWit Hotel
Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to theWit - A DoubleTree by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about theWit - A DoubleTree by Hilton

Address: 201 N. State Street, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Chicago
#27 Romantic Hotel in Chicago
#28 Business Hotel in Chicago
#28 Luxury Hotel in Chicago
#48 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — theWit - A DoubleTree by Hilton 4*
Number of rooms: 298
Official Description (provided by the hotel):
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, TripOnline SA, Cheap Tickets, Hotels.com, Priceline, EasyToBook, BookIt.com, Odigeo, Hotel.de, getaroom.com, Hilton Hotels and Agoda so you can book your theWit - A DoubleTree by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Thewit Hotel Chicago

Owners: What's your side of the story?

If you own or manage theWit - A DoubleTree by Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.