Note: my overall ratings are based on value for price, so 4 out of 5 is for this price level of hotel.
TheWit has a very good central location, and the staff are excellent. All of them were very friendly, the concierges were extremely helpful, the doormen/valets were very friendly too, and the housekeeping staff was really nice too. The room was immaculate, and fairly large, a one bedroom not quite a suite. Large bathroom, slightly low water pressure on the 12th floor out of about 27 but not enough to deduct for. Quality bathroom materials, towels acceptable - not junk, but not super plush either. Toilet was large and worked fine. Bed was fine, extra pillows, very large TV, and got a lot of cable channels you don't always see in even a upper scale hotel, lots of HBO and Showtime and AMC and many others, that was welcome, no exorbitant hotel pay per view available or needed. We ate at the restaurant/bar downstairs once on Sunday for Sunday brunch, it was out of this world, creative and very tasty. Fresh orange juice nice. When requested, they immediately brought up a humidifier for the dry air that was giving me and my son sore throats (albeit too small for the room, and someone needs to take 10 minutes a descale it, it's not working as well as it should), and they will bring a refrigerator to the room, the main refrigerator is for their sensor-proofed exorbitant mini bar stuff. Overall an enjoyable stay for under $200 a night fairly close to the dates of stay. Definitely buy sundries like bottled water and snacks and drinks at the Walgreens literally one block south. Unlike other posters, we did not hear any loud parties or neighbors, on the 12th floor you could not hear the Roof parties or the street noise, and the Roof club elevator was obviously segregated off, leaving 3 other elevators for the guests on Fri and Sat nights, with no noticeable slowness.
But they need to fix some things to go to full value.
1. When you first walk in to the lobby, there is some kind of scent or freshener in the air. Absolutely abominable. Some kind of powdery vanilla but it had me and many other guests I noticed sneezing, as though there were some of Walter White's mix in there. When I asked the bell guys about it, they said a lot of people complain. Really sets a bad tone for the whole experience, and easily fixed, I'm surprised management has let this go on for so long.
2. Despite getting a fedrooms rate, and unlike Marriott members (I am Hilton but I don't have a ton of points), they did not include internet. They want to charge between 10 and 20 per day depending on the speed you want. Since every other hotel I book for work includes the internet in the rate, or as with Marriott gives its members free internet, this is unacceptable to me. My company no longer reimburses it as they expect it to be included in my rate, I had to use my blackberry tether which was slow too. The claim that "you can use the free internet in the lobby and 2nd floor" or whatever is ridiculous, and in 5 days I saw 1 person doing that at all, obviously not convenient for extended work or private work - again a hotel is trying to extort their customers with this profit center, and I'm not having any of it.
3. The "Grab and Go" breakfast offered in lieu of a real breakfast is a sham. We got down there and there was no one there and almost nothing there: a near empty coffee dispenser, which dispensed very weak coffee; literally 2 muffins that were near tasteless and obviously not that days - and a handful of apples. The charges for this were something like $4 for the watery coffee, $2 or $3 for the piece of fruit, $4 for the muffin - the vouchers they give you are for $10 so that doesn't even cover those three with taxes. No one there to help, it's just the very corner of the State and Lake restaurant bar. This is an afterthought, and should be improved or eliminated. Take a look at what places like Citizen M in Amsterdam do if you want to have a Grab and Go type cheapo breakfast for the non-full-breakfast customers, but please don't waste my time on what you know is junk. I could have gone a block over to Starbucks or Caribou and cost me less for decent coffee and snacks.
4. The door to the bathroom is unnecessarily heavy, very tough to push or pull, if I weren't 200 pounds it would have been tough, and my wife sure isn't and couldn't do it. Totally unnecessary unless the bathroom doubles as a panic room. And the other poster is absolutely right about the sink - they have used a clever looking sink and faucet, but the design makes it all splash back up and out of the bowl, drenching all your stuff you've set out, and even the plugged in hair dryer - risk of death there, so be careful. Strongly suggest the next renovation include an overhaul of that sink, bad idea.
5. One of our bath sheets were dirty on the first day, looked like caked food or blood. Immediately replaced, and these things do happen, but if you want 5 stars they don't: improve the QC of the laundry.
6. This hotel follows my pet peeve trend of trying to wash your sheets and towels less than they should - which is every day is you use them, you're paying for clean stuff. If they really wanted to help the environment, they can turn down their lobby lights which can be too bright, or turn down the AC a little in the hallways, among other things. Don't put that onto your customers to "request" a changed sheet or towel.
7. As another poster noted, theWit has added those wonderful minibar sensors that automatically charge things to your bill. I was there 5 days and counted over $70 of charges on my bill! Yes they removed them right away, but why should the onus be on the guest to notice and then complain about these charges? This is becoming unacceptable to me, treating your guests like that. Figure out a better way.
#1 and #5 are immediately fixable and I don't take any points/stars off for them. #4 can be fixed at the next renovation, they are inconvenient. #6 and #7 seem to be trends in mid-scale hotels, and they are disturbing trends to me. Since they don't cost me anything, I won't deduct points/stars for them, but soon I might change my mind about that. #3, the grab and go, is unacceptably poor, and deceptive in their marketing about what exactly it is. It's just junk really, they can't put a few more scoops of coffee into the machine to give it taste? And have a dedicated person checking that the food is fully stocked and if customers are there? Unacceptable. #2 is unacceptable, they were the only fedrooms place available to me with no free internet, and I expected (incorrectly) they would give me the internet free with Hilton membership, like Marriott - they did not, and I will not be taken advantage of. So #2 and #3 above cause me to deduct a star.
There's a lot going for this place, most of all it's location, the room quality, and the sterling attitude of the people there. But they just aren't quite all they market themselves to be, with #2 and #3 above really being disheartening. With so many options in Central Chicago, we'll try some of the other similar quality places instead next time, which is a shame.
Mid-floor room to avoid noises up or down, side facing State or the river so you can get a decent vi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.