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“Not as high-end as it would like to think” 3 of 5 stars
Review of Hilton Chicago O'Hare Airport

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Hilton Chicago O'Hare Airport
4.0 of 5 Hotel   |   O' Hare International Airport, Box 66414, Chicago, IL 60666   |  
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Ranked #102 of 174 Hotels in Chicago
milton keynes
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
“Not as high-end as it would like to think”
3 of 5 stars Reviewed January 23, 2011

Arrival isn't great - you come through a strange underground path from the airport, picking your way past the buskers and panhandlers. Eventually, you'll find an uphill slope to struggle up, and an entrance way.

The entrance way seems incredibly insecure - no sign of any hotel staff there, which given it opens onto the warren of tunnels connecting ORD with outside isn't great; what makes it worse is the horrible signage. There's a bank of lifts, with a sign 'Check-in on Lobby Level" and another sign saying "LL". So this is Lobby Level, right?

Um, no - it turns out after you've walked the length of the floor that "LL" actually means Lower Level, Lobby Level is identified by an L. The sign inside the lift tells you this - but couldn't the sign outside the lift be a little clearer?

Once you're out the lift, you have to continue plodding past some sort of sub-souk area flogging geegaws and trinkets before you get to the check-in desk.

To the hotel's credit, check-in was fast (once we'd made it there) and friendly enough.

Inside, the hotel is in desperate need of a refit - there's parts of the floor where the carpet is lying over what feels like chipboard put down over a hole; the common area decoration is stuck in the brown and gold era of the 1970s. It's clean enough, but just tired.

The room itself was fine, comfy, and two complementary waters were welcome.

Trouble was, it was roasting hot. We fiddled with the thermostat (also appeared to be 1970s vintage) but couldn't get the room any cooler, so rang the desk. The desk were quite snitty, snapping that it was below 50F outside and so the hotel only had heat on - the system is so out-of-date apparently all rooms either get heat, or cooling, but can't have both. He suggested we'd be better off switching off the fan and then that we open the window. (Oddly, the hotel had decided it was so cold outside it needed to have the heat on, but wasn't thinking it was too cold to have the window open).

The window only opened full or not at all, and was knee-to-floor height, but anything was better than the cookie-bake heat otherwise. It did mean we only got fitful sleep as the sounds of the airport and roaring wind hammered in through the window all night, though.

Seriously: a 700 room hotel that expects *all* its guests to either want heat or cooling?

The location, though, is excellent - up early for the flight, but not as early as we'd have to have been if we'd been on another 'airport' hotel. Quick tip, though: don't go outdoors to get to the terminal, as the surfaces on the roads and pavements are dreadful; you'll find your trolley keeps getting wedged and tipping over.

In addition, they ding you for the cost of USA Today - you can say no at check in, but they don't tell you until you get your check-out summary. We paid 75cents for a paper on a day they weren't even publishing. A mean little trick.

Also mean: if you order in-room breakfast, you have to pay 18% as a "gratuity" (shouldn't the size of a gratuity - if any - be down to the customer? Otherwise it's a service charge); then there's a 4% admin fee, and then on top of that another $5 in-room dining fee. It's not clear what the in-room dining fee covers that the gratuity doesn't, or what the admin fee is and how that differs from an in-room dining fee. I don't mind the idea that you have to pay to have yo ur food brought to your room, but the idea of paying three times to have the food brought up seems a bit extreme. Have your breakfast once you're at the airport.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, UK
Top Contributor
80 reviews 80 reviews
73 hotel reviews
Reviews in 62 cities Reviews in 62 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 16, 2011

We stayed at this Hilton overnight between flights from Europe to Mexico.

Check in was extremely professional, with an extremely helpful and friendly member of staff. We dropped off our bags to go downtown for a few hours and the metro is close by.

We slept well and experience no noise issues, breakfast was comprehensive and more than satisfactory.

It was great being a 5 min walk to our check in desk and would definitely recommend this property as a quality, convenient hotel for Chicago airport.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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central Illinois
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 9, 2011

It was so nice to walk 5 minutes to the check-in counter from our room. From the lower level of the hotel you can walk through a hall and right over to the airport and take the elevator up to the ticket counter in terminal 2 for Delta airlines. For another terminal just take the O’Hare monorail. This hotel is great for an early morning flight.

The room was a little tight for a family of 4, but clean, and comfortable with nice beds and pillows. Windows were very sound-proof. I never heard anything from the airport! If you’re a light sleeper you might hear noise from the hallway, but I only heard one group with a fussy child, most other guests were politely quiet.

Our kids had fun in the pool. We enjoyed our fish & chips in the restaurant.

No complaints. I will stay here again when flying out early in the morning.
We got a very good rate by booking early.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 9, 2011

I had a work meeting here and most everything about the hotel was great - clean, good and friendly service, comfortable bed, big-screen tv etc... The only problem was the heat in the rooms was hard to control. I tried adjusting it but having a thermometer would be a great upgrade. I woke up one time too hot and parched and turned off the heat. I woke up a second time too cold.
One other annoyance was the soda in the vending machines was 3.75!

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver
Top Contributor
203 reviews 203 reviews
87 hotel reviews
Reviews in 109 cities Reviews in 109 cities
199 helpful votes 199 helpful votes
2 of 5 stars Reviewed January 4, 2011

I don’t even know where to begin because the check-in was almost two hours…if I received any information it was wrong…I parked my own car in valet parking and in the morning I loaded my own bags in the car and then had to find a valet for my extra car keys…turned the thermostat all the way up and in the morning the room was maybe 55 degrees and I am still sick…basically constant confusion and stress…does this sound like a $150/night Hilton hotel to you?

  • Stayed January 2011, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2010

Lufthansa overbooked our flight and we took them up on their offer to fly a day later. Included in the compensation was a night at this fantastic hotel. We utilized our meal vouchers to sample all the restaurants and each one was quite good. We started with drinks at the sportsbar. They had a number of flat screen TVs with all of the sport packages to accomodate their international guests' tastes. Everything from American Football to Bundesliga Soccer was available. After our cocktails, we proceeded to the Gaslight Steak House. The filet and the tuna were cooked perfectly but a little on the pricey side. Additionally, the waitresses are attired in throwback "costumes", which reminds one of lingerie and is really quite demeaning - so please get rid of it.
After the steak house, we moved on to the Italian Restaurant for dessert and after dinner drinks. In case you were wondering, we are not usually that gluttonous, but after our long and stressful day, we took advantage of the fact that the airline was picking up most of the tab. After our tour of the restaurants we retired to our room and our exceedingly comfortable bed. We slept like babies and awoke ready for a day of travel.
If you have to get stranded, we highly recommend this experience!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Warren, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2010

I stayed here for one night after my flight out of O'Hare was cancelled.
I was at first impressed...the lobby and staff were nice, the hotel was super easy to get to from any terminal and the rooms were nice, big screen TV and all.
But then I paid $18 for the worst wifi I've ever used. (For 24 hours, really?)
And $38 for a cardboard pizza and two ten ounce Diet Cokes. (I realize room service has it's costs...but the quality was less than terrible)
And $12 in the cafe in the lobby for cereal and milk. (Two single serving boxes of Apple Jacks, a bottle of milk and a bottle of chocolate milk, after the pizza didn't satisfy us)
And $6.50 for a mediocre breakfast sandwich in the morning. (It was half the size of one from Dunkin Donuts, half the quality and double the price.)

If I had to do that day again, I would have headed back into the city for any other hotel and came back the next day for my flight with my wallet a lot fuller.

  • Stayed December 2010
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Box 66414, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Luxury Hotel in Chicago
#79 Family Hotel in Chicago
#82 Romantic Hotel in Chicago
#92 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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