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“A solid hotel for meetings and connections” 4 of 5 stars
Review of Hilton Chicago O'Hare Airport

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Hilton Chicago O'Hare Airport
4.0 of 5 Hotel   |   O' Hare International Airport, Box 66414, Chicago, IL 60666   |  
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Ranked #103 of 174 Hotels in Chicago
Maastricht, The Netherlands
Top Contributor
249 reviews 249 reviews
217 hotel reviews
Reviews in 183 cities Reviews in 183 cities
423 helpful votes 423 helpful votes
“A solid hotel for meetings and connections”
4 of 5 stars Reviewed March 4, 2007

The Hilton O'Hare is the large semicircular black hotel located between the arrival terminal and the parking garage at Chicago O'Hare Airport. It has, for many years, offered unmatched convenience (I think it was one of the first hotels build on airport grounds) and has maintained a standard for room quality and service that remains first-rate. Despite a few issues, this is still the choice for business travelers booking connections or airport-meetings in Chicago.

The hotel is a short walk from the terminal, though a connecting tunnel at Terminal 2. You have to go into the terminal from the train, then down an elevator and back the way you came through a tunnel to get to the hotel: there is no surface access (follow the signs)..Once you arrive at the elevators, go up to the Lobby to check in (there were a number of people confused about that who were milling around the lower levels).

Check-in (and check out) are poor, so allow extra time. There is a narrow lobby with long lines the length of the glass front: too few clerks and a long check-in process (no better for Hilton Honors at their desk) delayed most people up to half an hour getting a room assignment (much grumbling in the lines from international travelers trying to get a bed and get to sleep). The restaurant on the same floor is pretty standard: a breakfast buffet that is large but expensive and a menu that quickly exceeds the price of the buffet if you go a la carte. The best strategy is to take an included breakfast coupon if you can get it: they range from simple continental credit to buffet credit. Otherwise, plan on about $20 per head.

The room, on the other hand, is lovely. The bod and the room are large, and include great touches like a senseo-style coffee-maker with plenty of packets to brew. The bathroom has a lot of high end toiletries, and the water is hot and abundant. The in-room TV has the usual dizzying array of cable TV and movie channels: there is Wireless Internet for $10 per day add-on (seems a bit steep, and no breaks for Hilton Honors members). There is a shopping arcade and fitness center in the lower level: the fitness center was always very busy when I passed by and the patrons are very toned: it's a place to see and be seen, rather than one to exercise in your grubbies.

The Chicago "L" train has a terminal below the hotel which goes directly into the heart of the city on the Blue Line. It's about a 45-minute ride each way and costs about $3: tickets are available at the station. Make sure that you know where you are getting off before you get on: there are few maps on the trains themselves: see, for example, http://www.transitchicago.com/maps/maps/2006D.html .
The best stop seems to be Clark, which lets you out a couple of blocks from the Theater district and the associated restaurants and shopping. Make sure to mark your way back, too: the subway entrance is not well marked and we got lost trying to retrace our steps back.

Overall, the hotel experience is very upscale in the rooms, less-so when you hit the lobby and restaurants. Still, it's convenient, and they host a good meeting in the second-floor meeting-room areas (but too few bathrooms...another story...)

  • Liked — The rooms, the coffee makers
  • Disliked — Checkin, Internet access
  • Stayed March 2007, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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1,692 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed February 20, 2007

The great advantage to this place is its location. Rooms are small but fully equipped. If you have to fly out early, this place is ideal. If you want anything resembling a visit to Chicago with its great shopping and great restaurants, this isn't it.

  • Liked — Great bed and HDTV
  • Disliked — Tiny room
  • Stayed February 2007, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Boston
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 15, 2007

Nice hotel!

Pros:
------
1. Easy to get to from the terminal. Follow the blue/white "bed" signs and then the hilton signs on the floor.
2. Room was clean and quiet.
3. Check-in was easy thru the kiosk
4. Gym is enormous. Full circuit in the machines and a number of aerobic machines.
5. Dining is expensive but more or less tasty.

Cons
-----
1. Extra costs: Gym is $11/day, internet is $15 or so
2. Front desk staff is unresponsive
3. Don't try to open the Le Source shampoo with wet fingers! You'll rip your hands!

Stayed February 2007
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Phoenix, AZ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2007

Enjoyed one-night stay at this very confortable, and clean hotel.

  • Liked — location, quality of service
  • Stayed June 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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West Midlands, United Kingdom
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed January 18, 2007

On 21 Dec 06 we were delayed in Chicago for 3 nights as we travelled from Manchester (UK) to Denver, due to snow closing Denver Airport. American Airlines gave us details of a 'distressed passenger' rate at another hotel. However, after waiting 1hr 45mins – despite a kind lady at the information desk phoning the hotel for us twice – the shuttle bus had still not arrived. So we returned to the airport and picked up the Hilton phone.

The reservation lady was very helpful to this tired and stressed Englishwoman who could barely hear her because of the background noise. She went out of her way to see if we were eligible for any reduction in the rate, and searched the system to find my Hilton Honors details – until she mentioned it, I'd completely forgotten I was a member. She apologised for the high rate for that night but obviously it was due to the demand caused by the delays. She was, however, able to reduce the rate considerably for the next 2 nights.

We caught the airport train to the hotel and were able to check in quickly at the separate HHonors desk. (The main registration had a long, long queue – presumably lots of delayed people trying to get a room.) Our room was on the 9th floor and was very comfortable and well appointed. It had an excellent view of the runways but no noise from it (I love to watch an airport at work, although my husband isn't bothered because he works at one!). We ate in the sports bar that evening and had breakfast in the main restaurant the following morning, both of which were very good.

We travelled into downtown Chicago by train on both days. The station is easily accessible from the hotel without having to go outside. A 2-day visitor pass which covers all trains and buses, including out to O'Hare, cost $9.00 each which we thought was excellent value.

Having transited Chicago on numerous occasions we had often said we should stop over and visit the city some time. The Hilton provided us with a comfortable and safe haven for this enforced visit, allowing us to turn an inconvenient delay into an enjoyable part of our vacation. Whilst somewhat expensive, it was worth every penny.

Stayed December 2006
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Williamsburg, Virginia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed January 4, 2007

When we missed our flight to Amsterdam, we were told that United could not book us on a flight until 4:15 the following day. It was now 7:00 at night, Chicago time, and we were very upset to be missing out on our planned vacation. The most United would do for us was to give us an 800 number to call for an accomodation at a discount. We called, and chose the Hilton, because we could walk to it from Terminal 1.

We walked dejectedly along the vast corridors of O'Hare sans baggage. Because of TSA restrictions, we had no toiletries. We were not happy campers.

Things started looking up as we approached the Hilton, and noticed the gleaming brass and plush carpets. Our $99.00 rate was now starting to look like a bargain. The very nice young woman at the front desk checked us in with speed and efficiency. When she heard our tale of woe, she whipped out two toothbrushes and toothpaste, which complemented the fully stocked toiletries that come with the room. The bellman had lots of maps and brochures to help us spend the next morning touring Chicago. The extremely nice Hungarian woman who owns the boutique, fitted us out with sleepware and the wool gloves I'd forgotten to pack.

Upstairs we entered our lovely room, which was furnished with two double beds, a lounging chair, huge desk and automatic coffee maker. The beds and exquisite linens were some of the most comfortable I've ever slept on. Like others have said, all was quiet. My major fear ,that we'd be kept up with airplane noise, was unfounded. After a very tasty sandwich in the sports bar downstairs, we slept like babies.

The next day we got up early and headed into Chicago. The train station is located just across the street from the hotel. The young man at the front desk graciously extended the time to check out until 1:00, so that we could enjoy Chicago. We paid $2.00, each, to take the 55 minute train ride into the city. Since we'd never been to Chicago, we were thrilled to see it, and vowed to return.

Since we were so close to the airport, returning the next afternoon was a breeze. I'd definitely stay here again, as it was a lovely hotel with great staff.

  • Liked — The amenities and location
  • Disliked — nothing
  • Tips/Secrets — If you need a hotel airport, choose this one
  • Stayed November 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Atlanta, Georgia
Top Contributor
75 reviews 75 reviews
47 hotel reviews
Reviews in 30 cities Reviews in 30 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed January 1, 2007

I have no complaints about our one night stay at the O'Hare Hilton

Got a really good deal using Hotwire.com for about $60 per night.

Great airport location, walk to the terminal.
Check in desk in the lobby for most major airlines (demestic)
Nice on-site sports bar.
Clean large rooms.

Even though this hotel is on the airport property you can't hear the planes landing ot taking off! Some rooms do offer a view of the runways.

  • Liked — The location
  • Disliked — they charge for everything in the room!
  • Stayed October 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Box 66414, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Luxury Hotel in Chicago
#81 Family Hotel in Chicago
#82 Romantic Hotel in Chicago
#92 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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