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“Perfect location for a quick overnight” 4 of 5 stars
Review of Hilton Chicago O'Hare Airport

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Hilton Chicago O'Hare Airport
4.0 of 5 Hotel   |   O' Hare International Airport, Box 66414, Chicago, IL 60666   |  
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Ranked #103 of 174 Hotels in Chicago
Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Perfect location for a quick overnight”
4 of 5 stars Reviewed July 22, 2014

After traveling 12 hours by plane, I couldn't be happier with the location of this hotel. The bed was quite comfortable in this spacious room. I however thought the bathroom to be small and kind of dark. If I need a convenient place to stay while traveling through O'Hare again, I would choose this hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear SaxyTraveler:

Thank you for the comments you provided about our hotel on Trip Advisor. We are happy when our guests are happy and we are encouraged to know that you would return again in the future. We will look forward to serving you again on your future visits.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2014

First of all, understand that this hotel is in the airport. Some of the people writing reviews don't seem to realize that. It is very functional as an airport hotel. My son was flying out of O'hare and it was so nice and convenient to just walk him in 3 minutes to his terminal and wave goodbye. No shuttle and no going outside. We stayed two nights since we are quite a distance away. The sheets and blankets and towels were all soft and pure white, just the way I like them so you can ensure the hotel has cleaned things appropriately. Bleached white can't hide stains. Room was clean. Only down side is the bathroom - quite small and badly designed. Okay for a short stay but would get on my nerves for longer. Guaranteed to bump into toilet while trying to get out of the shower. We had the breakfast buffet - DO purchase the bed and breakfast package as people are correct, the food is expensive and there is no where else to go since you are located on the airport grounds. The breakfast buffet was awesome, service was excellent. The servers really hopped around with lots of energy. My coffee cup and juice glass were never in need of filling. Really excellent service. I believe Aziz was the waiters name. The food was very good. We also had lunch at the sports bar and yes, it was expensive but at least the food was very good. Two of us had an ice tea each and a burger and fries. $45 seems a lot, but in my short experience this unfortunately seems to be the norm for out there. As a side note, we drove to Chicago from the East Coast and while we repeatedly complain about the high tolls here in the NYC area, I think the mid west has us beat. So I assume $45 is the going rate. Chicago is supposed to be one of the most expensive cities for tourism in the US so it all fits. Anyway I do recommend this hotel. Room had lots of outlets to charge electronics, which was very thoughtful. Maid service efficient. Oh also had a small issue with checking in and the front desk clerk fixed it asap and with a polite attitude. Was very happy, because usually you have to argue and fight. Overall was impressed with the Hilton brand.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear AnnNJ2013:

Thank you very much for taking the time to share all your candid comments about our hotel on Trip Advisor. We appreciate each detail that you addressed and for recognizing that we are in a unique location on airport grounds. We are happy to know that you were satisfied with our product and the service provided by our team.

Thank you for choosing to stay with us, and it will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 22, 2014

We spent two nights at the Chicago Hilton O'Hare Airport as an easy way to stay in the Chicago area while traveling back and forth outside the city itself. The hotel is certainly convenient and fine if you are going in and out of O'Hare and need a spot to land for a night or two. But the hotel needs sprucing up. The rooms, though quiet and comfortable enough, are outdated and worn. While the service was good, the restaurants (particularly the Gaslight restaurant) also need upgrades. The hotel is ok for an "in and out", and the very easy access to the airport (the hotel is on the airport property itself and walkable from all terminals) is certainly a plus, but Hilton needs to refurbish this hotel and bring it back up to speed.

Room Tip: Choose a runway view on a higher level- the rooms are quiet.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear Michael W:

We appreciate the feedback which you provided about our hotel on Trip Advisor which is shared with our management team.

We schedule renovations of our public space, meeting space and guest rooms according to our budgeted guidelines and feasibility. Our entire second floor meeting space was renovated in the last year and we will be renovating our East Mezzanine meeting space at the end of this month and guest rooms will be considered for the future. In the meantime, we do strive to maintain our rooms according to Hilton standards.

We value your comments and hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office
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Wasilla, Alaska, United States
1 review
5 of 5 stars Reviewed July 22, 2014

Wonderful facility. Very clean and fresh room. The staff was very helpful. Fit our needs perfect. We had a early flight in the morning and just walked to our airline check in. I'll recommend this Hilton to all my friends travelling through Chicago

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear Carl B:

Thank you very much for the nice comments you shared and for recommending us on Trip Advisor. We're glad to know that our hotel worked out well for your traveling needs.

It will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Top Contributor
184 reviews 184 reviews
19 hotel reviews
Reviews in 51 cities Reviews in 51 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed July 20, 2014

I had a brief but enjoyable one-night stay prior to an early flight leaving out of O'Hare. The room was spacious and the bed incredibly comfortable. Check-in was quick and easy, and the overall surroundings were very nice. O'Hare's "people mover" train between terminals is just a few steps from the hotel lobby, so it is quick and easy to get to any terminal from the hotel. The location can't be beat, and the price was totally reasonable. I will stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear chester110105:

Thank you for the comments you shared about us on Trip Advisor. We appreciate your choosing to stay with us and hope that you are able to stay a little longer next time. We look forward to serving you again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 20, 2014

Well located in Chicago O'Hare Airport - walking possible to terminals. Good, clean and confortable rooms. Quiet. Good restaurants and cafes. Friendly atmosphere and excellent service. I highly recommend to stay overnight between flights.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear Arks2011:

Thank you so much for the nice comments you shared about us on Trip Advisor. We're encouraged to know that you were happy with every facet of your stay and we appreciate your recommending us to others.

It will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2014

We stayed here towards the end of May as we had a very early morning flight. This was our first stay since our honeymoon thirty years ago. We snagged a runway view room at a great price of about $115 on the Hilton website. The room was clean, modern, and the bed very comfortable. The bathroom was spotless. The bellhop who took us to our room had worked at the O'Hare Hilton at the same time as our honeymoon. You couldn't have asked for a nicer or friendlier welcome to the hotel. Dinner in the casual restaurant was just so so. Our only regret is that we can't find a good room rate to begin our 30th wedding anniversary trip even though I check daily.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, July 24, 2014
Dear CarpeDiem214:

Thank you for sharing your story about your stays at our hotel on Trip Advisor. We are delighted to know that you stayed here on your honeymoon night and then returned back again to celebrate your 30 year wedding anniversary and even found some of our same team members still here. We appreciate being able to be part of your happy memories and we wish you many more happy years together.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Box 66414, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Luxury Hotel in Chicago
#79 Family Hotel in Chicago
#82 Romantic Hotel in Chicago
#93 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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