I didn't stay in the hotel, but I did have a chance to experience the service, and it was absolutely excellent.
I was going through security screening on my way on to a flight at O'Hare. Two souvenirs that I brought back for my children - miniature, foot-long baseball bats engraved with their names - were flagged and I was told that I could either throw them out or remove them from the gate.
I sprinted back to check in, and then over to the Hilton - which I was told had a UPS office. Then, I discovered that the UPS store was closed.
Desperate, and with very little time to clear security to make my flight, I went to the front desk and asked a woman named Alexandra, who was working the air crew check-in desk, if she could help.
She took my information and my credit card number, along with the bats, and promised that she would personally make sure that they were shipped out the next day when the shipping office opened. The next day, I called, and she gave me my tracking number, and my kids got their bats a few days later.
I wasn't staying at the hotel, and staff there really had no reason to help me. I was touched by the fact that Alexandra went out of her way on a busy day to help me out.
I would imagine that if they were this thoughtful for people who weren't staying in the hotel, it must be a very high level of service for customers.
A big "thank you" to Alexandra and the rest of the customer heroes on the Hilton staff.
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- Also Known As:
- Hilton Chicago o`Hare Airport Hotel Chicago
- Hilton Hotel Chicago
- Hilton Chicago Ohare Airport Hotel
- Chicago Hilton