What a Horrible experience!!! It took a hour to check-in at this hotel. My flight from the west coast (to London) was delayed and I missed my connection. My parents reserved a room for me on their credit card. Risa was rude from the start. She email a credit card authorization form to them, and told me to get back in line....I said I would step to the side, and she continued to say the email from my parents wasn't coming through. They were also sent to me, which she finally accepted, when I got her hotel email and forwarded them to her. My mother tried to call to help things along, and she wouldn't answer for 13 minutes, and then she said she was going to transfer her to a manager. She transferred her to security, Ms. Clark answered the phone and she was at least concerned about the handling of this situation. I will be writing this review everywhere I can. It is a convenient location, but with a nasty attitude. Not worth $290.00. and I lost a hour of sleep...
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- Also Known As:
- Hilton Chicago o`Hare Airport Hotel Chicago
- Hilton Hotel Chicago
- Hilton Chicago Ohare Airport Hotel
- Chicago Hilton