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“convenient.....” 3 of 5 stars
Review of Hilton Chicago O'Hare Airport

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Hilton Chicago O'Hare Airport
4.0 of 5 Hotel   |   O' Hare International Airport, Box 66414, Chicago, IL 60666   |  
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Ranked #102 of 174 Hotels in Chicago
Delray Beach, Florida
Top Contributor
199 reviews 199 reviews
87 hotel reviews
Reviews in 82 cities Reviews in 82 cities
124 helpful votes 124 helpful votes
“convenient.....”
3 of 5 stars Reviewed January 17, 2013

convenient is the best thing I can say about it. It's nice if you have an early flight to be right @ the airport. I had an upgraded room and was really not impressed at all. Noisy ventilation syste, a coffee machine that didnt work AND the little half and half things were curdled. Yuck. When I complained, the guy at the front desk (@ 5:30 am) kind of give me some attitude. Not what I felt like dealing with so early in the morning..... The guy at check in was great, but the guy at check out should have been way more helpful to address my issues.

I'll stay again if I have a 6 am flight. otherwise, no. I'll cab it for a mile and stay somewhere where they care.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 18, 2013
We were disappointed to read the comments which you posted on Trip Advisor about your hotel experience here. We are very sorry about the issues you found with your guestroom and I will write you directly to obtain the details on the date of your stay so that we may better address this and take the necessary corrective measures for improvement. We also apologize for the poor impression you received upon check out when attempting to voice your concerns. Providing excellent customer service to ensure a satisfactory stay is our top priority and we feel badly that we let you down.

We appreciate your feedback and we hope that you will allow us another opportunity to welcome you back and serve you better in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quebec, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

I had a very early morning flight and wanted to get as much sleep as possible. Well you can't beat this location. Walk across the street or through the tunnel and bam, in the terminal. No shuttles, no taxis, no extra time needed. Trust me when you flight is 6:00AM every little bit helps.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 16, 2013
Thank you for sharing your nice comments about our hotel on Trip Advisor. We're glad to know that our location worked out well for your travel needs, and it will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Mirage, California
Top Contributor
94 reviews 94 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 15, 2013

Stayed here for one night after a 15 hour non-stop flight from Abu Dhabi. We upgraded to their suite on the top floor for an additional $50, and it was well worth it. Room was clean and the bed was very comfortable The only thing negative was the person who took our room service order was rude and very short with us. We asked her to repeat the order because she did not speak english that well and she hung up on us. When our order arrived it was missing our drinks and one appetizer....She should have let us repeat our order. Also it was a hassle when we asked them to correct the bill accordingly. I would recommend this hotel though for the convenience to the terminal and the room itself.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 16, 2013
Thank you for your comments about our hotel on Trip Advisor. We are happy to know that you were pleased with our location and with your accommodations. However, we are very sorry to learn of your experience with placing your room service order. We strive to maintain high standards in service and feel badly that we fell short of your expectations. I will write to you directly to obtain the date and time that this occurred so that we may address it appropriately.

We appreciate your choosing to stay with us and we hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 10, 2013

always stay before early flights. a tunnel from terminals takes 5 minute walk, out of the weather. hilton honors points, free breakfast in dining room, nice bar, good food. 2 free waters in room. room service is great....reasonable rates

Room Tip: high rooms fun watching airport
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 11, 2013
Thank you very much for the high ratings and nice comments which you posted about our hotel on Trip Advisor. We're glad to know that you have consistently been satisfied with your stays and appreciate your continued loyalty to our hotel.

It will be our pleasure to welcome you back to the Hilton Chicago O'Hare Airport in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Top Contributor
115 reviews 115 reviews
40 hotel reviews
Reviews in 69 cities Reviews in 69 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed January 9, 2013

The location makes catching an early AM flight easy as walking out the door. Room was adequate, with a down comforter that made me too warm. No robe, Peter Roth shampoo and moisturizer. They sent me to a room with someone else already in it, and then I got a knock at midnight from room service, only they has the wrong room again. View over the parking lot. There's no glamor or serious comfort here - check around to get a good price and accept that you're in an airport hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 11, 2013
Thank you for the comments you posted about our hotel on Trip Advisor. Please accept our sincere apologies for what occurred with your room assignment and the disruption you experienced by Room Service coming to your room in error. I will write to you separately to obtain more details on the date of your stay so that we can address the issues accordingly with our appropriate department heads. Please be assured that we take the security and comfort of all of our guests very seriously.

We hope to have the opportunity to welcome you back and serve you better in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
267 reviews 267 reviews
59 hotel reviews
Reviews in 61 cities Reviews in 61 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 9, 2013

This was my 44th stay over the past 19 years. Valet, bell service, food service, shuttle bus service was great. Room temp was a problem. With senior citizen father sensitive to cold and room furnace was broken. major problem. They tried to get it fixed but could not. Alot of hassle. Again, if flying out early a.m., this is your place. Would not stay there otherwise.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 11, 2013
Thank you for the comments which you posted about our hotel on Trip Advisor. We are very sorry for any inconvenience caused to you due to the temperature control in your room. I will write you directly to obtain more details so that we can address this with our Director of Property Operations as the comfort of our guests is very important to us.

We appreciate your long time patronage of our hotel and we look forward to serving you again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Top Contributor
111 reviews 111 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 8, 2013

Beautiful property, comfortable rooms, excellent quality beds and bedding. This property, located at the Hilton Chicago O'Hare airport is a perfect place to wait for a long flight and rest during travel. The manager and staff are friendly, helpful and making the reservation and checking in/out was convenient. It is no wonder the Hilton name is as respected as it is in the travel industry. I have been disappointed at a different Hilton property but the manager made things right in the end and that customer service will continue to be why I search for a Hilton in any city that I visit for both business and leisure.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 9, 2013
Thank you very much for the great review you posted about our hotel on Trip Advisor. It is always very encouraging to know when we are doing things right! We appreciate your kind accolades and value your loyal patronage of Hilton Hotels.

It will be our pleasure to welcome you back in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Box 66414, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Luxury Hotel in Chicago
#79 Family Hotel in Chicago
#81 Romantic Hotel in Chicago
#92 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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