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“Lock your door” 3 of 5 stars
Review of Hilton Chicago O'Hare Airport

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Hilton Chicago O'Hare Airport
4.0 of 5 Hotel   |   O' Hare International Airport, Box 66414, Chicago, IL 60666   |  
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Complimentary Breakfast!
Ranked #103 of 167 hotels in Chicago
TNTGL
Top Contributor
92 reviews 92 reviews
35 hotel reviews
Reviews in 57 cities Reviews in 57 cities
94 helpful votes 94 helpful votes
“Lock your door”
3 of 5 stars Reviewed January 9, 2013

The location makes catching an early AM flight easy as walking out the door. Room was adequate, with a down comforter that made me too warm. No robe, Peter Roth shampoo and moisturizer. They sent me to a room with someone else already in it, and then I got a knock at midnight from room service, only they has the wrong room again. View over the parking lot. There's no glamor or serious comfort here - check around to get a good price and accept that you're in an airport hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 11, 2013
Thank you for the comments you posted about our hotel on Trip Advisor. Please accept our sincere apologies for what occurred with your room assignment and the disruption you experienced by Room Service coming to your room in error. I will write to you separately to obtain more details on the date of your stay so that we can address the issues accordingly with our appropriate department heads. Please be assured that we take the security and comfort of all of our guests very seriously.

We hope to have the opportunity to welcome you back and serve you better in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Chicago, Illinois
Top Contributor
194 reviews 194 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 9, 2013

This was my 44th stay over the past 19 years. Valet, bell service, food service, shuttle bus service was great. Room temp was a problem. With senior citizen father sensitive to cold and room furnace was broken. major problem. They tried to get it fixed but could not. Alot of hassle. Again, if flying out early a.m., this is your place. Would not stay there otherwise.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 11, 2013
Thank you for the comments which you posted about our hotel on Trip Advisor. We are very sorry for any inconvenience caused to you due to the temperature control in your room. I will write you directly to obtain more details so that we can address this with our Director of Property Operations as the comfort of our guests is very important to us.

We appreciate your long time patronage of our hotel and we look forward to serving you again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Top Contributor
82 reviews 82 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 8, 2013

Beautiful property, comfortable rooms, excellent quality beds and bedding. This property, located at the Hilton Chicago O'Hare airport is a perfect place to wait for a long flight and rest during travel. The manager and staff are friendly, helpful and making the reservation and checking in/out was convenient. It is no wonder the Hilton name is as respected as it is in the travel industry. I have been disappointed at a different Hilton property but the manager made things right in the end and that customer service will continue to be why I search for a Hilton in any city that I visit for both business and leisure.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 9, 2013
Thank you very much for the great review you posted about our hotel on Trip Advisor. It is always very encouraging to know when we are doing things right! We appreciate your kind accolades and value your loyal patronage of Hilton Hotels.

It will be our pleasure to welcome you back in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beavercreek, Ohio
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 6, 2013

Let me first say that I booked this hotel through Hotwire. I did not know where we were going to be staying until after I completed the reservation.
I was initially excited to get to stay at a Hilton, in the past I have only had fantastic experiences.
But this time was not to be.
The hotel is attached to the airport, so if you are not flying, as my wife and my two small children and I were not, this is NOT THE PLACE FOR YOU.
Parking is either $33 a night for remote daily parking. This is about a quarter mile give or take from the hotel. The other option is valet, which is $47 a night. Both of these are per car and I had two.
The hotel itself was very modern and very visually pleasing.
The negatives were, the bathroom was TINY!
The bed was not comfortable. I ended up sleeping in the recliner. You can hear everything that happens in the hallway.
Need wifi? You can have it for $17.50 a day. That was the price for the premiere service and $16.50 for standard.
Hotel staff was hit or miss. The young lady at the front desk was very helpful. The man from Bell services that called me to let me know my delivery pizza was there, spoke broken English and all but yelled as he demanded I come down stairs and pay for my pizza. I understand he was just doing his job, but a little customer service training would go a long way. (Chick Fil A is a great example)
The delivery pizza was awesome!
It was just a bad experience. I will not stay at this specific hotel again.

Room Tip: Do not stay near elevator.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 8, 2013
We are disappointed to read the comments which you posted about our hotel on Trip Advisor and would like to apologize for the discomfort you experienced with your guestroom and for the unprofessional way in which you were notified of your outside pizza delivery. We strive to maintain high standards in our product and service, and be assured that your comments have been shared with all our department managers so that the necessary improvements can be made where feasible.

We appreciate your feedback and hope to have another opportunity to serve you better in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed here for a night as we missed one of our flights out of Chicago. We were given a very nice large room which was very clean. We didn't face any problems regarding the size of the room or the bathroom for that matter. Everything worked just fine. The front desk was nice and helpful. It was a bit of a queue for checking in to the hotel, but there was a man handing around bottles of water to people who stood in the queue, which I found to be a very nice gesture.

Now the cons:
1. Since our room was reserved by the airlines and we didn't provide our credit card information while checking in, we realised that our fridge was locked and so we had no access to food/water/drinks in our room. There is nothing free--not even a bottle of water per day provided to your room.
2. Very pricey food/drinks--the restaurants in the hotel are pricey and not a great choice of food. A tiny bottle of water that we had to buy was around 4$--that's very expensive according to me.
3. Terrible room service--we called room service to order some drinks as the restaurants in the lobby were closed (we had just walked down and checked!), the guy who spoke to us was trying to convince us to go down to the lobby restaurants as it will be cheaper. I mentioned that it is only cheaper by a dollar (yep) and that I really would like the room service and also the fact that they aren't open. He said ok--30 mins later when nothing arrived, we called up room service again. This time it was another lady and she mentioned there was no order taken down for our room at all. When we mentioned our earlier conversation, she said the restaurants are now open and that they will in fact be cheaper for us than room service--what the heck? why does the hotel have room service when no one in the staff wants to provide the service and insist we go down and get our stuff ourselves!!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 8, 2013
Thank you for both the positive and negative feedback you provided about your experience here at our hotel on Trip Advisor. We're glad to know that you were warmly welcomed and that you were happy with your accommodations. However, we are very sorry to learn about the difficulty you had in trying to get meal service. I will be contacting you directly in an effort to obtain more specific details of the date and time that you were attempting to order from Room Service. You noted that our restaurant was closed and then open again. Our Andiamo restaurant and Sports Edition bar which also serves food, are open throughout the day and evening and we also have Caffe Mercato in our lobby that offers various soup, sandwiches, salads and other refreshment items on the go. Once I receive further details from you, I will be sharing them with our Director of Food & Beverage so that the necessary corrective measures are taken.

We appreciate your choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsville, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2013

This is an oasis in an age of relative indifference to the traveler. Whether navigating a complicated connection with Chicago as a hub, or as a business meeting destination, this hotel serves well. The hotel is directly adjacent to the airport terminal, and may be accessed by walking acoss the street from the terminal, or via underground tunnels that run below the airport for interconnecting the several terminal buildings.

The hotel is well maintained, clean, and functional. The rooms are adequately appointed, the beds are comfortable, and despite being at the airport, free of intrusive airplane noise. Staff are very well trained, efficient, and helpful. Multiple kiosks for accessing airline e-check in and boarding pass printing are in the lobby. Rarely, one of these has been out of order.

Dining options include in-room options (pricey, but quality good), a lobby sandwich/snack takeout, a casual restaurant (average cost, variable quality- one pasta dish was so salty as to be barely edible, but burgers and salads good), and a steakhouse which is costly, and has an adult ambiance. If convenience trumps seeking high quality and value for food, dine at the hotel.

There is a well staffed, maintained health club 1 flight below the lobby.

Conference rooms are nicely appointed, and the staff can provide excellent food in form of hot and cold breakfasts, lunch; salads, soups, wraps, deserts for business functions. The hotel has a very annoying policy of charging for internet access by the person, not for an entire room, which is NOT consumer friendly, when one has reserved a conference room.

Overall, this hotel is a good respit for a one-day/night layover, avoiding time and transportation issues. For business, plusses are a well trained staff, good conference catering, and clean, updated guest rooms. Lows are relatively pricey computer access policies, and only fair food values at the hotel restaurants. I have stayed there more than 10 times for business travel, and recommend it as reliable and solid value overall, with excellent convenience.

Room Tip: Hallways are very long. Would avoid being adjacent to elevator or at extreme end of a hallway.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 8, 2013
We thank you for your well detailed comments which you posted about our hotel on Trip Advisor particularly based on your many stays with us where you have been able to experience everything we have to offer.

We value your continued loyalty and appreciate your recommending us to others. We look forward to welcoming you back in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Central Pennsylvania
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 1, 2013

Traveling home from MO. to PA. via O'hare and our flight cancels because of weather. GRRRR! We were very grateful for the nice clean room w/ comfy bed & big flat screen TV. Checking in was very fast & pleasant. We ate at the Sportsbar - food was really good (on the pricey side) a beer was 9 bucks WHAT?! BUT - if you need a place to spend the night... this is it! So close to the airport (actually attached) All the staff we spoke to were very friendly ! Thank you

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, January 3, 2013
Thank you for the comments you posted about our hotel on Trip Advisor. With our location on airport grounds, we can sympathize with how frustrating flight delays and cancellations can be. We're glad, however, that you were warmly welcomed here at our hotel and made to feel comfortable until your next flight.

We hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Chicago O'Hare Airport

Also Known As:
Hilton Chicago o`Hare Airport Hotel
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton
Address: O' Hare International Airport, Box 66414, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#46 Luxury Hotel in Chicago
#81 Family Hotel in Chicago
#89 Business Hotel in Chicago
#103 Spa Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
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