I think this is one of the best airport hotels in the Hilton family. I always enjoyed staying here because the attitude of the staff is far superior to the staff at the in town Hilton hotels like the Palmer House, the Drake, and the Chicago Hilton. While waiting to check-in, there's somebody walking around handing out bottled water. I requested a late check-out for 2pm and the answer was an immediate "absolutely", not "let me see", etc. All the staff I had interaction with, from housekeeping to the waitress at Andiamo, were friendly and efficient. I believe the hotel is 30 to 40 years old but it has been very well maintained. I was upgraded to a Junior Suite and it was a large and modern room with a big screen TV. The only small complaint I had was that although the water pressure was adequate, I would have enjoyed a stronger flow. The sound proofing was great and I didn't hear any aircraft noise. It would have been more convenient for me to stay in Chicago because I was attending a show at McCormack Place but I didn't mind taking a taxi in because of my prior good experience at this hotel and I was not disappointed with my decision.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for all the positive comments you posted about our hotel on Trip Advisor. We are so happy to know that you were warmly welcomed and treated special by our team and that you enjoyed your accommodations. We do apologize, however, for the water pressure in your shower not being up to your preference and we are sharing this with our maintenance team.
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We appreciate that you chose to stay with us at the airport even though the show you were here to attend was downtown. We're glad that you feel comfortable here and value your loyalty. It's our pleasure to serve you and we look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.