We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms are clean and comfortable, but service is horrible.” 3 of 5 stars
Review of Heart O' Chicago Motel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Heart O' Chicago Motel to your Saves list
Heart O' Chicago Motel
2.0 of 5 Motel   |   5990 N. Ridge Ave, Chicago, IL 60660-3263   |  
Hotel amenities
Ranked #121 of 177 Hotels in Chicago
Connecticut
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Rooms are clean and comfortable, but service is horrible.”
3 of 5 stars Reviewed December 7, 2010

I have stayed at this hotel many times and consistenly the rooms while nothing fancy they are always clean and maintained. I find the rooms are perfect if you are not going to be there but to shower and sleep. The location also has free parking and free internet.
I did find that the staff here on every stay is extremely cold and in many cases just plain rude. I understand that you are private motel but you can still be courteous and provide customer service basics. For my night there, the internet failed to work correctly and I could never get online. I called the desk about this and was abruptly told there is nothing he could do and to contact the manager in the morning. Hello, you can explain yourself professionally and in a friendly manner. Also in todays modern age, most hotels and motels have companies that provide these services and they can fix the problems remotely. Internet is of a huge importance for most people now days and to tell someone to talk to the manager in the morning and to be rude about it is unacceptable.
I would definately stay here again pending they do some training with the staff on how to work with the public and if they fix the internet problems.

  • Stayed November 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

105 reviews from our community

Traveler rating
    20
    43
    27
    6
    9
See reviews for
16
32
17
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Woburn, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2010

Dad and I wanted to take a train from Boston to Chicago and stay on the train. We weren't looking for anything special, just a clean room for two nights and good accomodations for a fair price. A pleasant surprise was the complimentary coffee and continental breakfast with restaurant like seating. Nce way to start the day. See Wrigley & the Architectural River Tour -we did and loved it! Drank from bubbler in Cubs dugout wearing my Red Sox game jersey! lol Can't go wrong at this place, especially for the money. I'd go back in a heartbeat.
Joe from Boston

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 28, 2010

I had high hopes for this place. $80, I figured, was a decent price for a hotel in Uptown Chicago. I should have paid thirty more for a much better place.

The desk clerks were beyond rude, one of whom was oblivious to my presence for a little over four minutes. The clerk upon check-in was much worse, treating me with all sorts of unprovoked contempt.

Rooms were adequate, though hardly nice.

Complimentary breakfast included store-bought doughnuts and weak, sub-Folgers coffee.

The motel, to end, is difficult to access by car and parking, though free, is limited. If it's full, you might not find parking within its "fortress."

  • Stayed September 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceburg, IN
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2010

My boyfriend and I stayed at the Heart during a weekend trip to Chicago and were pleased. Obviously, you pay for what you get and the hotel was on the cheap side so we didn't expect much, but we got what we paid for: a clean place to rest our heads at night and shower for a day out on the town! We were very happy with the service at the front desk as well. I read a lot of reviews on the Heart before we came (I use TripAdvisor before EVERY trip) and was shocked to see some of the reviews on the terrible service at the front desk that some had received, but we were very pleased with the service that we received. The elderly man at the front desk was very kind and informative when we asked about public transit which, by the way, is very easy to get to from the hotel(another reason we chose to stay at the Heart, we had planned on going out drinking and didn't want to drive our car back).
Overall, comfortable, cheap, clean. Met all the expectations of two laid-back 23 year olds :)
Will definitely stay here again!

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2010

Takes you back in time to another era,but doesn't make for a bad place to get some sleep. Rooms were small but very clean.After paying $25 to park at Navy Pier we were open to value and free parking. We stayed here and took the 22 bus to Wrigley-SO Easy. Mgmt was accommodating and helpful.Breakfast was good cereal, donuts,fruit,oatmeal, muffins and juice.They had free wi fi too, so the 10th channel tv doesn't matter. Save your money for other things in the city and take a break here.

  • Stayed April 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 14, 2010

The night clerk language was abusive and we had to leave after we were threatened. Be aware that there is double parking in the lot and that you will be awakened if you need to move your car. I would never stay there again.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cincinnati ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 29, 2009

Heart of Chicago continues to be a great little inexpensive place to rest for a trip to chitown. Just steps to Clark St. to catch a bus or a 10min walk to the EL stop (BrynMar) Which over the years has become a less scary area. I would still hesitate to walk it alone at night but with a group of friends I don't think its an issue. The motel is located just off Clark St. directly between Andersonville and Rogers Park. Andersonville in the 23yrs I've been staying at HOC has become a vibrant diverse mecca of old timer Sweedish and more recently arrived gay and DINKy types. The neighbord is clean well lit and full of things to do and eat. Right at the point where Ashland meets Clark there is a Mexican Bakery that is just awsome. Just south on Clark is Sweedish Bakery and the famous Ann Sather is just a block or so further south on Clark. Inbetween are an array of sushi, mediterranian, latin american and american places to pick from to eat and a wonderful potpouri of shops.

The Heart of Chicago staff is for the most part wonderfully friendly and helpful. Don in the evenings and Javed on day shift are always ready to give advise on where or how to get somewhere.. If they don't know they will usually find the answer. There is a relatively recent arrival. A younger lady who needs to work on her customer service skills and demeanor a bit. She comes of curt and gives the impression she really would rather be somewhere else. Hopefully that can be taken care of by management. Not something that some corrective guidance couldn't solve very easily. That said I will continue to come back. I had read other complaints here about inconsistent internet service... There are outdoor routers and 3 bands to get the wirless but connection was spotty at best. This needs to be corrected... I If I had needed to do business work in the romm I would have been very upset..

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Heart O' Chicago Motel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heart O' Chicago Motel

Address: 5990 N. Ridge Ave, Chicago, IL 60660-3263
Location: United States > Illinois > Chicago
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #121 of 177 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Heart O' Chicago Motel 2*
Number of rooms: 45
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, TripOnline SA and Hotwire so you can book your Heart O' Chicago Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heart o` Chicago Hotel Chicago
Heart o Chicago Motel
Heart Chicago Hotel

Owners: What's your side of the story?

If you own or manage Heart O' Chicago Motel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.