I have stayed at this hotel many times and consistenly the rooms while nothing fancy they are always clean and maintained. I find the rooms are perfect if you are not going to be there but to shower and sleep. The location also has free parking and free internet.
I did find that the staff here on every stay is extremely cold and in many cases just plain rude. I understand that you are private motel but you can still be courteous and provide customer service basics. For my night there, the internet failed to work correctly and I could never get online. I called the desk about this and was abruptly told there is nothing he could do and to contact the manager in the morning. Hello, you can explain yourself professionally and in a friendly manner. Also in todays modern age, most hotels and motels have companies that provide these services and they can fix the problems remotely. Internet is of a huge importance for most people now days and to tell someone to talk to the manager in the morning and to be rude about it is unacceptable.
I would definately stay here again pending they do some training with the staff on how to work with the public and if they fix the internet problems.
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- Also Known As:
- Heart o` Chicago Hotel Chicago
- Heart o Chicago Motel
- Heart Chicago Hotel