We booked a week straight at the end of June 2009 thru hotels.com, me and my girlfriend on a month long trip all over the U.S.
First of all, the POSITION. It is located in good Andersonville, near one of Chicago's best places to see, Wrigleyville. Safe place, with lots of young people, elder women, friendly faces. And the more you get close to the Wrigley Field the more the places look cool.
The complaints about its location and how long it is to get to transports are exaggerated, in my opinion. Just outside the motel you have the bus that takes you in less than 2 minutes (seriously) to the EL stop "Bryn Mawr" or directly to Wrigleyville. Mind that with the cheap CTA card you can take bus and metro as much as you want, at no charge.
As for the distance between Bryn Mawr and the Heart i'd like to point out that the taxi we took upon arrival, not knowing the actual distance from the motel (just a straight road!), took us around the neighborhood for a while, just to build up on fares.. jackaxxs. Maybe it's the reason why some people complaint so much about the distance.
THE ROOM was superclean, the kind of cleaniness that makes you come back tired, after a day of sightseeing, make a shower and go around the room, barefeet. Not bad.
The free continental BREAKFAST was another welcome feature. Lots of tasty donuts, fruit, oatmeals, good coffee, and juice. We're italians and wanted exactly this type of food in the morning, just to start you up. Good!
The (latin?) woman at the front desk is rather unpolite, not very gentle. But who cares, i mean, in a motel you don't need that much of interaction, anyway.
And at the front desk you could also meet the chicagoan guy! I don't know if he runs the motel himself or he just works there but he was really polite and willing to help you. He showed us bus stops, gave us tips on directions and was just a pleasant local to talk to. Kind enough we wanted to say goodbye upon leaving.
All in all, we had a great experience at the heart! Definitely a place to look for, if you're travelling on a budget (Chicago hotels can be expensive) and want a very clean, safe, place to crash after a day around. The fact that this review sounds like a pamphlet from the motel should tell you a lot about the experience!