We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“small & convenient” 4 of 5 stars
Review of Holiday Inn Express Hotel Cass

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express Hotel Cass to your Saves list
Holiday Inn Express Hotel Cass
3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #100 of 177 Hotels in Chicago
Sylvania
Senior Reviewer
9 reviews 9 reviews
“small & convenient”
4 of 5 stars Reviewed August 6, 2014 via mobile

Although the rooms are quite small, the location is great and its a good price. Within walking distance of many awesome attractions, it couldnt be more convenient. The free breakfast was great as well, and even though it is small, it is neat and organized.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 11, 2014
Hello travelingeileen,

Thank you for taking the time to write a review. I am happy to hear you enjoyed our location right in the heart of downtown Chicago, as well as our hot, complementary breakfast. Thank you again for your review. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

696 reviews from our community

Traveler rating
    179
    318
    125
    51
    23
See reviews for
117
191
84
131
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
O Fallon
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

My daughter and I stayed for 2 nights while we visited colleges in Chicago. I felt very safe staying there.Everyone there was very polite and helpful. The breakfast was very good. I will definitely be back!!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 6, 2014
Hello Theatremom8,
Thank you for your review. I am glad to hear you enjoyed your stay while you and your daughter visited colleges. I will pass along the positive feedback to the team. Thank you again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kristiansand, Norway
Top Contributor
126 reviews 126 reviews
71 hotel reviews
Reviews in 57 cities Reviews in 57 cities
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed August 4, 2014

Very old hotel with very small rooms. The noise from the AC makes it impossible to use during the night - which you need in July in Chicago. Had a 4 night reservation, checked out after 1. Lobby area and breakfast area is as one would expect at Holiday Inn/Holiday Inn Express properties. Everything else is not.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 18, 2014
Hello Kennethtravelling,

Thank you for your review. I will looking the situation of the AC unit. I understand that a good night rest is important for all travelers. Thank you again for your review. Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 3, 2014

We arrived a few hours after we were allowed to check in. We were first assigned to a room which we discovered hadn't been cleaned so we were assigned a different room (911) which isn't a good sign. The room seemed OK but small at first glance which was OK because that's what the reviews said.

We learned later that the hotel had been poorly renovated. The showerhead wasn't mounted securely with only drywall holding it up. It will fall soon mounted that way. The bathroom door didn't shut properly (discovered at midnight when my husband was trying to not wake me up). Also, the air conditioning system or window (I don't know which) made a nice loud whistling noise which was enough to prevent sleep for this heavy sleeper so we had to turn the air conditioning on super low to attempt to drown out the noise. In the shower, we found toothpaste on the wall and shower curtain. To end our stay, my husband found not one, but two very long hairs in his biscuits and gravy. Who knows how many more were in that tub. I lost my appetite after the second hair because who knows what other food preparation protocols weren't being followed. One hair OK but two is where I draw the line. The staff was really nice but that does not make up for our experience there.

All the other hotels we looked at in that part of town were comparable in price and the only reason I chose this one was because of dozens of only positive experiences with this hotel chain. This was very disappointing for the price I paid.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review, August 18, 2014
Dear boilermakergirl,

Thank you for sharing your experience about your stay with us. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. I truly apologize for any inconvenience caused by the cleanliness of the bathroom, loud air conditioner and food quality. Please be assured that we do take all feedback seriously, and we will look into them accordingly.

I sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed August 2, 2014

Everyone in the hotel was very friendly and helpful. When we first got to our room, the toilet wouldn't flush. We called the front desk, and within a few minutes, they had someone in our room fixing it. Apparently, they recently installed low flow toilets that just don't flush well, so that was a little annoying.

The room and common areas were clean and well maintained. The daily hot breakfast was well stocked and had enough of a variety to choose from.

The room was the smallest hotel room I've ever seen. There were no nightstands next to the bed and only a small chest with the small drawers in the closet. That said, it was sufficient for two adults visiting the city.

I would definitely stay at this hotel again. It was clean, the staff was friendly, the price was reasonable, and the location was great.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 6, 2014
Hello spaslp,

Thank you for your review after your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. I am Happy to hear you enjoyed our hot, complementary breakfast as well as our location in the heart of downtown Chicago. Thank you again, and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Top Contributor
127 reviews 127 reviews
48 hotel reviews
Reviews in 62 cities Reviews in 62 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 2, 2014

Enjoyed our 3 night stay here. Check in was a little brusque but otherwise all staff were pleasant enough. Room was snug but I guess this is to be expected in a city centre. Fairly central location to all sights too. Nevertheless, the room was comfy and clean, breakfast was plentiful and we would recommend.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 6, 2014
Hello Travelbug603,
Thank you for your review. I am glad to hear you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. Thank you again for your review, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgewood, New Jersey
1 review
5 of 5 stars Reviewed July 31, 2014

The charming exterior and lobby area exceeded my expectations of a Holiday Inn Express. Everyone at the front desk is friendly and helpful. Fran made my day!
Excellent location. We had no problem getting a cab. I thoroughly enjoyed my stay.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, August 6, 2014
Hi Megan M.,
Thank you for your review, and I am happy that you "thoroughly enjoyed" your stay. I will pass along the positive comments to Fran, and am glad our lobby exceeded your expectations. Thank you again for your review. Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Hotel Cass? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#86 Romantic Hotel in Chicago
#87 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Orbitz, BookIt.com, Hotels.com, Priceline and HotelTravel.com so you can book your Holiday Inn Express Hotel Cass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel Cass, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.