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“Very Convenient to City Attractions” 4 of 5 stars
Review of Holiday Inn Express Hotel Cass

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Holiday Inn Express Hotel Cass
3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611   |  
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Ranked #111 of 183 Hotels in Chicago
Nashville, TN
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very Convenient to City Attractions”
4 of 5 stars Reviewed June 25, 2014

Great location in River North, smack in the middle of most things you'd want to do. Very shopping and dining centric. Hotel was easy to find, just a few blocks from the Red line train.
Check-in experience was fine, minimal wait time and efficient service.
Room was small, with a queen bed, but it's Chicago, so not too surprised, though the bath was quite spacious. Room was in good condition overall, though there were flexible bedside reading lights which are attached to the fabric headboard, one of the switches was missing a cover so the electrical wiring was visible. Other guest noise was minimal, but hallway noise was pretty noticeable inside the room.
The hotel offers a breakfast every morning, which was average, but tasty to be complementary. Layout of the breakfast area is challenging with a large number of guests present as it's basically a free for all.

Room Tip: I normally look for a high floor in cities, but the elevators are slow, so take that in consideratio...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank nsvlbimmerguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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837 reviews from our community

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Atlanta
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 23, 2014

The hotel is in a great location, the interior is clean and the staff were friendly and helpful. everything lived up the the quality of Holiday Inn express and I would absolutely recommend staying here to friends and coworkers for business or leisure. This is a historic hotel, so the rooms are small. My room was behind the elevator so it was a little noisy, but I would still recommend staying here in the future.

Room Tip: Rooms on higher floors are quieter. My room was behind the elevators and next to the service closet...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AtlantaJessica11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 30, 2014
Hi AtlantaJessica11,

Thank you so much for writing a review. It makes me so happy to hear that you would recommend Hotel Cass to your friends and coworkers. I am glad you enjoyed your stay. Thank you again. Todd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

By God...we were shocked. On a vacation to US and we came from LA tired. We went to Holiday Inn Cass Hotel in Wabash Avenue. Initially we were very happy to find accomodation in the magnificient mile area. But as we entered the room, we were surprised and breathless. My goodness, it was a 10×10 room with the bed occupying the major portion, room no. 1006. There was no room to open our bags. No place to dry our wet clothes..courtesy the weather in Chicago. We contacted front desk but they said sorry for tonight as the hotel was full. We thought of checking out, but it was raining really hard that evening. So we put on for the night. The next morning we went to the front desk and spoke to Mr.Corey. A fine person, Mr. Corey tried his best to solve our problem and gave us room no. 1000. This was a room with a slightly bigger dimension and we were relieved.
Rooms are ok and clean but very very small comparing to American standards.


Location wise, hotel is situated in a very nice location. There are many restaurents in Ontario street a block away. Major attractions like Hancock tower, Navy Pier and the lake beach are close by and within $ 10-15 by taxi.
Breakfast is usual and good. Complementary Wifi is fast. No fridge in room, no irons or rack to dry your clothes.
Service is good. Concergie is avaiable. They were kind to bring the luggage to the rooms.
It is a hotel which is good if you plan to use the room for a night's sleep. Great locational advantage for the low price for the room. Bus and CTA trains to OHare is just a few blocks away.

  • Stayed June 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Utpaljeet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 23, 2014
Hi Utpaljeet B,

Thank you very much for your review. I am happy to hear Corey was able to help you find a room that suited you during your stay. I will pass on the positive feedback. I am glad you enjoyed our location right in the heart of downtown Chicago steps away from shopping, restaurants, and entertainment,as well as the CTA. Thank you again for writing a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Pennsylvania
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 16, 2014

The best two things about this Holiday Inn Express (housed in the old Cass Hotel) are the location and the price. It is just a couple of blocks from Michigan Avenue and multiple bus lines, as well as about 3 blocks from the Red El line. There's a Starbucks and a Trader Joe's across the street and many restaurants and shops a half block away. The rooms and bathrooms are very very small. Upon seeing our room (and I'm a longtime Platinum member), we asked for a larger room and were told we had one of the largest. It was smaller than many European hotels, with a tiny dresser inside a small closet and a super-small bathroom (the tub was full-size but old). The bed was a bit too soft and could stand a new mattress; the room was a little dusty, as though nobody had stayed there in awhile. The included breakfast is the typical HIE type; nothing special, but it's nice to grab yogurt and fruit without having to pay Chicago prices. The cost of this hotel was significantly less than others nearby. Valet parking is available but very expensive ($49); but who needs a car in Chicago? The front desk staff were very friendly and helpful.

Room Tip: The top floors have (slightly) larger rooms.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AttorneyMom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 10, 2014

A first class location for a Holiday inn Express. Accommodation in Chicago can be very expensive, especially so close to the sought after Magnificent Mile. The hotel rates are not in the usual budget bracket, but in this locality can be seen to be relatively competitive. Whatever price you negotiate, it will include a buffet breakfast, one with many choices.

The Cass is a very old hotel, somewhere around a century or so, and the Holiday Inn chain have, where they can, maintained features. The lift shafts are smaller than present day ones, so, will not be so fast in use. The rooms are based on original structure

The rooms are very compact, you need to be clever in your use of the space. Storage is limited. Every room has a capacious personal safe box. The top of ours made additional shelf space. The equally compact ensuite has all the necessities, and a low level bath/shower. Reasonable quality towels and wash flannels were supplied.

Rooms have air-conditioning. We tried not to use it to keep noise in the room down at night. this may not be possible in the Summer months when temperatures will be different to those we experienced. Our bed was quite comfortable. However, you could feel a bit of a dip in the mattress. The rooms have a tea/coffee, hot water machine with supplies. Being on a higher floor, street noise was minimal even though we were in the heart of a major city.

The Cass is used by many varied groups of people, weekend vacationers, business people and, a few like us, having a longer stay. In particular, at weekends, it can be a very busy place, especially at breakfast. The hotel breakfast staff take it all in their stride. There is a super pancake machine. Press a button and a minute or so later, two beautifully formed and cooked pancakes appear.

City transport is very good. There are buses, underground trains and the metra ( they're like suburban trains). Best to get a transport card if using local transport. The latest one is called A Ventra Card, which you top up at machines found in any station. The Hotel Reception staff can advise on this and most other tourist travel queries as well.

Hotel staff were excellent, reception were efficient, housekeeping was good and staff were friendly. The hotel was maintained to high standards of cleanliness and presentation.

Room Tip: If you don't mind waiting a bit longer for an elevator sometimes, rooms on higher floors are le...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank ZAC_ZACL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 23, 2014
Hi ZAC_ZACL,

Thank you so much for your thorough review. We are a fully renovated historic hotel in the heart of the Loop, and our rooms are comparable in size to similar hotels in the downtown Chicago area. We have amenities that accommodate all travelers including free wifi and a hot complementary breakfast. Thank you again for your review, and I hope to see you again soon. Todd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 9, 2014

Came back after a few years and everything was still on par with the last stay. Small, but well priced and perfectly located. Staff was great. Breakfast is basic, but good enough. The elevators can be a bit of a problem with as many people that ride them, but I just take the stairs on the way out. Walked all the way south through the parks to soldier field one day, walked north up Michigan to the beach the next. Best value in the city.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BuckeyeStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 23, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Babylon, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2014 via mobile

Fran at front desk is exceptionally helpful and informative and provided many valuable tips to make our visit a joy. We would recommend the Cass to friends for it's great location and staff. The rooms are small (very European)...but affordable.

Stayed June 2014, traveled as a couple
Helpful?
Thank JohnnyMac128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 23, 2014
Hi JonnyMac128,

Thank you so much for writing a review. I will pass on the positive review to Fran, at Hotel Cass we pride ourselves on a helpful and friendly staff. I am thrilled to hear that you would recommend the Hotel Cass to friends. Thank you again, and I hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #111 of 183 Hotels in Chicago
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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