Time and time again I return to this hotel when traveling on business. The location is awesome with many wonderful restaurants and bars within walking distance. The rooms are kept clean and the maids do a good job of freshening them up daily. I also looked at their website and found a coupon to be upgraded to a suite for free which was a nice plus as the room was more spacious and included a refrigerator and a small couch, chair, and table area. Bathroom was nice and clean, bed was comfortable, can't complain about much. It is a little annoying to navigate as the hotel is in two building and only connects on the 4th floor. Also shower pressure and temperature wasn't great and I found it difficult to get the thermostat on a good temperature and was constantly adjusting. Staff is nice and helpful and parking is free which is a good cost savings if you have a car. The hotel isn’t perfect and the hallways are semi-dated but the rooms are refreshed, comfortable, and clean. I’ll be back.

Stayed here for 2 nights with husband and two young children. Hotel very conveniently located, although we did do loads of walking! It took a good half hour to reach various attractions: the Navy Pier, Sears Tower, beaches; which was fine for adults but kids got extremely tired! Hotel staff were friendly and helpful, breakfast was good and reasonably priced, and the pool was a real bonus with small children! However, there was no fridge in the room, bring your own or you can hire one for $10 per night. Also, ignorant and mindless fellow hotel guests let down this hotel by being extremely noisy on our second night. The people residing above us sounded like they were having a party at 3am - lots of creaky floor/bed noises, banging around and raised voices above our heads for a good hour or so at 3am!!! And another party were shouting and laughing in the corrider outside our room around that time. I was very annoyed and frustrated but didnt make a fuss as I had two small children in my room. I suppose you get these types whatever hotel you stay in, but it is all very annoying - why are some people like that?!!!. Apart from these mindless people, the stay was fine and I would definitely recommend it.

Our first visit to Chicago. My husband & I booked this hotel for two nights and were so pleased with it we stayed for a third night. The room, a suite, was very spacious and clean. The bed comfortable. We were in Chicago for sight seeing so didn't spend a lot of time in the hotel, did use the nice pool one morning. The hotel is an older hotel, but it's what you'd expect in a older building in Chicago. The free parking was a big plus when you find that other hotels charge minimum $48 a night to park in their garage. Staff was very friendly, helpful and eager to please. Complimentary coffee was good. You'll find no complaints here and we do plan on staying there the next time we are in Chicago.

1/2 hr to3/4 hr to get hot water , if some one walks the halls you hear it .street noise the pizza sucks