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“three nights at River North” 4 of 5 stars
Review of BEST WESTERN River North Hotel

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BEST WESTERN River North Hotel
3.0 of 5 Hotel   |   125 West Ohio Street, Chicago, IL 60654 (Near North Side)   |  
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Ranked #77 of 174 Hotels in Chicago
Bloomfield Township, Michigan
1 review
“three nights at River North”
4 of 5 stars Reviewed February 23, 2014

I have stayed here before and have always found the staff to be very friendly. The rooms are older but mine was clean,lots of clean towels and pillows. Free parking is huge. The Eggs Benedict were so good I had them twice for breakfast.Great location and easy to drive to from Detroit. I highly recommend it.

Room Tip: I never thought to reques a certain room.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, February 24, 2014
Thank you for the review, and a special thanks for the high recommendation! We'll look forward to seeing you again on a future trip.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,480 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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Oglesby, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2014

We stayed here with our 3 kids and my sister, her husband and her 2 kids. The location of this hotel is AMAZING. We walked across the street to Rain Forest Cafe and Navy Pier was only a few blocks away. The best part is the free parking. Other hotels in the area were charging as much at $47 a day for parking! The room was clean, the walls are thick (my sister has a baby and I didn't hear him cry once even though they were in the room right next to ours). The elevators are painfully slow, and its quicker to walk up the stairs. The pool is nice, although its a long walk from some of the rooms, and they don't have a hot tub. The beds weren't terrible, but they weren't the most comfortable I've ever slept in either. We opted to pay the $10 more to include breakfast and we saved alot of money. The french toast was wonderful and the eggs were cooked perfectly. It's an actual restaurant where you order food, not the "buffet" style you usually see at Best Westerns. We ordered a Pizza from the hotel's restaurant as a late night snack and it was delicious Chicago style pizza. The front desk lady that checked us in was very helpful and polite, she even gave us coupons for the Rainforest Cafe so the kids ate for free. The only bad experience we had was when we woke up at 4am to get to the airport and realized we left my 11 yr old's shoes in the pool area. Apparently it was locked up at that time and nobody in the building had a key to access it. My son ended up going to the airport in his socks. I was also placed on hold by the front desk for over 20 minutes while they were "checking lost and found for the shoes". I hung up and called back and got a different girl, who didn't really seem interested in helping me either.

Room Tip: If you are planning on going to the pool ask for a room in that section of the building. To get ther...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, February 24, 2014
Thank you for the review. We're really happy to see you enjoyed your stay and would recommend it to others. We're sorry for the inconvenience with your son's misplaced shoes. We do apologize for the inconvenience. We did indeed find a pair of shoes later in the day and if you contact the hotel directly, we'd be happy to assist you. You may request me personally or the Front Office Manager who can assist you.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 21, 2014 via mobile

We just got back from our one night stay here, and are extremely impressed. Staff was courteous and helpful, rooms were clean and comfortable, and the pool was so much fun for my girls, with a great view! Perfect location in Chicago, and the free parking is a huge plus. Can't wait to stay here again!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, February 24, 2014
Thank you for the review! We can't wait to have you back! We'll look forward to seeing you then.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marcy
2 reviews
5 of 5 stars Reviewed February 21, 2014 via mobile

We stayed there 4 nights and our stay was excellent. First off, the concierge, Wallace was absolutely wonderful. He helped with a tour, a place to eat, got us discount tickets to a museum and a roll of tape to fix something on our wheelchair!! What a nice gentleman. The room was very good and the cost very affordable. The restaurant in hotel was very good, plus there are several near by. The location was great, we were able to walk (or get pushed) around the downtown and there were so many incredible buildings to see nearby. They even comped us a roll-a-away bed for 2 nights. Ok, the only somewhat minor problem we had was, as a result of being in a top, far end room, the wifi connection really didn't work reliably. Other than that, our stay was excellent!!

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, February 24, 2014
Thank you for the compliments about your recent stay. We appreciate all our guest feedback and it's great to know that Wallace along with our other services made it a great stay for you. We hope to see you again!

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed February 21, 2014

I stayed in this hotel before and I absolutely LOVED it. I requested a quiet room with a view and that is exactly what I got and the room and bathroom were incredibly spacious. This time not so much. The room was an average size, which I was ok with. There was some dust on the walls next to the headboard. The heater was a tad bit noisy and we couldn't quite figure out how to set it up to turn it on automatically. To say the bathroom was small is a huge understatement; it was more like a closet. My boyfriend is a big guy (6'5 350+ pounds) and he literally had to side step into the bathroom in order to close the door. Sometime in the morning, housekeeping knocked on the door twice (I had the do not disturb hangar on the handle) which was distrubtive. What I do love, however, is the FREE parking. It is very convenient just because Chicago parking, especially overnight, is very expensive. Take note that it is one parking space/room. Overall I do like this hotel. I just wish this experience met the expectations it did the previous time I stayed here.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, February 24, 2014
Thank you for the review. It sounds like your recent experience left you a little wanting—I'm sincerely sorry about that. We do try to honor requests for room location and preferences when possible, and I'm sorry that we couldn't do that on your most recent stay. But please include your request with the reservation on your next visit and we'd be happy to make you as comfortable as possible.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dearborn, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 21, 2014

Nice hotel close to shopping, eating and entertainment. Huge plus of free parking, however don't hope to get your car out in a hurry as most get blocked in through out the day and staff has to move them. Room and facilities were clean, we stayed in a handicap accessible room, 450 (no handicaps!) and the bathroom was huge and very nice. The hallways could use some updating and the elevators are very slow. However the pool is nice and the sundeck would be nice in the summer. Overall you can not beat the price!!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, United States
2 reviews
5 of 5 stars Reviewed February 20, 2014

Great staff, reasonable rates, very good restaurant, and the best part is the free parking. I have stayed at this hotel many times over the last 8 years and have always had a very good experience. The hotel is within walking distance of the lake and Michigan Ave.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN River North Hotel

Address: 125 West Ohio Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Chicago
#63 Romantic Hotel in Chicago
#84 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers free parking and convenient location just minutes from Michigan Avenue and Navy Pier!The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to free parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our newly renovated, contemporary rooms and suites offer cable TV with HBO®, high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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