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“A Very Nice Hotel in Downtown Chicago” 4 of 5 stars
Review of BEST WESTERN River North Hotel

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BEST WESTERN River North Hotel
3.0 of 5 Hotel   |   125 West Ohio Street, Chicago, IL 60654 (Near North Side)   |  
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Stay 2X get $50 gift card
Ranked #84 of 177 Hotels in Chicago
Certificate of Excellence 2014
Smith Mountain Lake, Virginia
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
“A Very Nice Hotel in Downtown Chicago”
4 of 5 stars Reviewed September 23, 2013

This older hotel in the heart of Chicago was a very good find for us. It was a birthday weekend for a family member combined with attending a fundraiser nearby. The price is quite reasonable, especially when you consider that it is one of the few downtown hotels that does not charge for parking (which can run $50 a day or more at other hotels). The location was also great for our purposes, within walking distance of the Michigan Avenue sights and shops, many good restaurants, and access to public transportation. When we arrived for check-in, I asked if it was possible to get a free upgrade to a suite, and bingo! The suite was tastefully decorated with plenty of room to spread out and relax. Our king bed was very comfortable with nice quality linens. Everything, bathroom included, was impeccably clean! The bathroom is quite small as is the counter top around the sink, but quite doable for two adults. Best thing of all at this hotel was the absolutely superb service we received from every single staff member with whom we had any contact. There is a lovely large indoor heated pool on the rooftop with a pleasant deck just adjacent. Free good coffee and newspapers in the lobby for early risers were available and much better than the coffee provided in the rooms. Navigating the hotel is a bit tricky depending on which wing one stays in due to the building possibly being two older buildings that were combined, but we did not find that to be much of an issue in the long run.

Room Tip: We had suite 456, which was overlooking Ohio Street. While it is a busy street and overlooks a huge...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, September 27, 2013
Thank you for your review. We're so glad you enjoyed your stay and got to take advantage of a lot of different amenities and services that we offer. Thank you for your detail! We hope to see you again on a future Chicago trip.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,581 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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English first
Camden, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2013

I have stayed at Best Western River North each time I visit Chicago. it is in an excellent location and the customer service is awesome. I would recommend this hotel if you want a hotel where service is tops. Susan Dunbar-Bey

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

Located a few minutes from a train station that take you straight to the city, about 10-15 minutes. Lots of restaurants and cafes near by.
HUGE room. Front desk staff were very helpful in meeting all of our needs. Great experience would suggest this to others.

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muncie, in
1 review
3 of 5 stars Reviewed September 20, 2013

If I had seen this hotel before I booked, I probably wouldn’t have. The room was clean, which surprised me because the hallways getting to the room were stinky and dated. They stay was uneventful. Breakfast in the morning was just edible, not really very good. Overall for the price, it was an OK place to stay for one night.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, September 30, 2013
Thank you for your review, and I'm sorry that we did not exceed your expectations. We strive to not only offer a great place to stay in the heart of Chicago but to go out of our way in offering excellent customer service. I'm sorry that this was not your experience. We would love another chance to show you how much we do care though, and we hope to see you back in Chicago.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 stars Reviewed September 20, 2013

In the past I have chosen to stay at Best Western River North in Chicago because it was the only hotel to offer free parking. During my most recent stay, however, the "suite" they offered (at $250 per night) looked like some place out of the 1950s. The furniture was very dated and drab, the rug was dirty, the tables looked like they came from a thrift store. When I asked for a microwave, they said it would be $10 extra. How chintzy! The free parking is no long worth it.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 19, 2013

Not only was the location the BEST and free parking a priceless perk, but I had mistakenly left an expensive belt on my prior stay the week before, and upon my return the next week I asked if they had found it-and lo and behold-it had been discovered by the Housekeeping Staff and returned to me! The honest and friendly staff can't be matched!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaluma, California
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 17, 2013

The rooms are a little dated, but certainly very clean. The location is ideal for visiting the near north part of Chicago. Only about 5 blocks north of the river and just a few blocks from the Magnificent Mile/Michigan Avenue. Tons of great restaurants in this neighborhood. Street side is a bit noisy (as is the a/c), but for the price and location it is worth it. The staff are awesome and (strong) coffee/tea are provided all day in the lobby with granola bars. A pizzeria is attached to the hotel that offers good eats for starting the day. Will stay here again for sure.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review, September 30, 2013
Thank you for your review. I'm so pleased to see you enjoyed your stay and got to take advantage of a lot that we offer. We love making a difference in people's stays in Chicago and we hope to see you again in the future!

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN River North Hotel

Address: 125 West Ohio Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Chicago
#70 Romantic Hotel in Chicago
#89 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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