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“1st trip to Chicago” 5 of 5 stars
Review of The Whitehall Hotel

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The Whitehall Hotel
4.0 of 5 Hotel   |   105 East Delaware Place, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #87 of 177 Hotels in Chicago
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
“1st trip to Chicago”
5 of 5 stars Reviewed 3 days ago NEW

Fabulous hotel that is near most everything there is to do. Staff was very friendly and helpful. The room was very clean and comfy. I loved everything about this hotel. I definitely plan to stay there again.

Room Tip: Not applicable
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, yesterday
Dear Susan M,

Thank you for taking the time to submit a 5-star review about your recent experience here at The Whitehall Hotel. I am glad that you enjoyed our location which is just minutes away from public transportation, shopping, and fine dining. I am also delighted to hear that you found the rooms to be clean and comfortable and the staff very friendly. It is great news to hear that you loved everything about our hotel and it would be our pleasure to welcome you back in the future.

Sincerely,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
St Cleer, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a fab boutique hotel. It's not just the hotel that is full of old Chicago character, but the staff too! We had a very warm welcome from the valet parking attendant and reception staff after a long days travelling from the UK. We were on the 20th floor and the room was excellent with a massive comfortable bed and huge TV. Reliable free wifi and complimentary tea and coffee in the lobby for breakfast time. Excelent location within walking distance for all Chicago Downtown shopping and attractions. A little disappointing that there were no coffee or tea making facilities in the bedroom. The only other downside was that they managed to loose my Mustang Convertable (but they did find it again saving me a long walk to LA)! Thanks guys for the great stay hope to see you all again sometime.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 4 days ago
Dear Andy S,

Thank you for submitting a 4-star review on TripAdvisor about your stay at The Whitehall Hotel. As a member of the Historic Hotels of America, our property offers a unique blend of old-world charm and modern amenities and we are pleased you enjoyed both during your stay with us. Thank you for taking the time to share your experience as well as the nearby attractions you enjoyed. Seeing that you are a senior contributor on TripAdvisor your feedback is very important to us so I sincerely hope that your car was not misplaced. Once again thank you for submitting a review and we hope to welcome you back to The Whitehall in the not too distant future.

Yours in hospitality,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kildare
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

on michigan avenue. check in best ever , lovely friendly happy receptionist, very helpful and just a joy to deal with her Bizzar was her name nothing was too much bother for any staff member , from porter/valet concierge Joseph is a mind of information , was sooooooooo helpful with anything we needed to enquire about. restaurants, tours etc.
we were on the 18th floor , room 1807, really spacious , very clean

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 5 days ago
Dear cathy705,

Thank you for taking the time to leave a 5 star review based upon your most recent stay. We are delighted to hear that you had a memorable and enjoyable stay here at The Whitehall. I will share your feedback with the staff especially Bizarre and Joseph to help motivate and inspire us to keep delivering excellent customer service. Everything we do is aimed at providing a memorable experience for all of our guests and we hope that you will choose to stay with us again when your travels bring you back to Chicago.

Warm Regards,

Michael P Grimes
Front Office Manager
The Whitehall Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Situated just off Michigan Ave the location is superb. The rooms were clean & very spacious.
The friendliness of the front desk in particular Bizarre was very impressive. She would offer information & advice on places to visit, how to get to them and generally had a wealth of local knowledge. I'd definitely recommend this hotel to anyone visiting this awesome city.

Stayed April 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 5 days ago
Dear Colire,

Thank you for taking the time to post a stellar 5-star review about your stay at The Whitehall Hotel. We are pleased that we were able to meet all your needs and make your stay in Chicago a great one. I will be sure to congratulate Bizarre for a job well done for providing you with exceptional customer service. I truly appreciate that you would highly recommend our hotel because we would love to welcome you or anyone of your friends and family back in the future. Once again thank you for such a superb review it was our pleasure to have you as our guest.

Yours in hospitality,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keystone, Colorado
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed 2 nights in Chicago at the Whitehall Hotel. We were greeted by an attentive valet staff and door person, as well as friendly and efficient front desk people.

The lobby is a little small if you arrive during a busy check-in time, and the elevators speak to a former time, but the stay was delightful.

The bed was comfortable and the room featured a comfortable chair as well as a flat screen with adequate TV channels for our needs. We chose the hotel due to its location and it did not disappoint! Walking distance to Michigan Ave shops and fun.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 5 days ago
Dear kf3rdfloor,

Thank you for taking the time to tell us about your most recent stay at The Whitehall Hotel. We are absolutely delighted that you enjoyed your stay with us. Everything we do is aimed at providing you with an excellent guest experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts on the location of the property as well as our friendly and attentive staff. We look forward to your next stay when you return to the “Windy City.”

Sincerely,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Walking distance to all shopping, and great restaurants

Outstanding staff!!!! Warm welcome when you return, Bizarr treats you like family, so happy to see you again.
At the front door Cesar is always welcoming, wants to ensure that your stay is going well. Constantly asks if there is anything he can help you with.

This is our go to hotel every time we return to Chicago

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 1 week ago
Dear kevinjm2014,

Thank you for your wonderful five star review regarding your last stay at the Whitehall. It was great to see that you really enjoyed our staff and location. I will be sure to pass along your comments to the entire staff as well as an extra thank you to Bizarre and Cesar for all their exceptional service in taking care of our guests.

Thank you again and we look forward to your next stay with us.

Sincerely,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My partner and I loved our stay at the Whitehall Hotel! Staff was amazing from the day we arrived to the very last day. They were very friendly, attentive, knowledgable, and very happy. The rooms are clean, comfortable beds, and very quiet at night. The restaurant has very good food. Definitely stay here again!!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHallManager, Front Office Manager at The Whitehall Hotel, responded to this review, 1 week ago
Dear gea02gea,

Thank you for submitting such an outstanding 5-star review on Tripadivsor. I am absolutely thrilled to see that you and your partner loved your stay and found the staff to be very friendly and helpful. I will be sure to share your complements with all of the staff especially housekeeping and the restaurant for providing you with clean rooms and great food.
On behalf of the entire staff it truly was our pleasure to have you as a guest. Please feel free to contact the hotel directly when planning your future trip to Chicago so that we can make your next stay just as memorable.

Yours in hospitality,

Michael P. Grimes
Front Office Manager
The Whitehall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Whitehall Hotel

Address: 105 East Delaware Place, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Best Value Hotel in Chicago
#44 Luxury Hotel in Chicago
#61 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#84 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Whitehall Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
The Whitehall Hotel, Chicago's True Independent Boutique Hotel, is a luxury property with impeccable service situated in the heart of the Gold Coast, steps from the Magnificent Mile, iconic attractions and designer shopping. You will feel the modern warmth, relaxed grace and welcoming ambiance of The Whitehall which recently completed a multi-million dollar renovation. Our guests experience unparalleled personal service from the moment they are welcomed, during their stay and when they are remembered upon a return trip. Designed for both the leisure and corporate traveler, our luxuriously appointed rooms and suites reflect the classic character and sophisticated charm of The Whitehall. ... more   less 
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Also Known As:
Whitehall Hotel Chicago

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