First the good! You can't beat the location in the Gold coast section of Chicago, 2 blocks to the Magnificent Mile and Hancock building and also blocks away from Rush street. Many,Many,Many great places to eat within walking distance to hotel. 3 Blocks to the Howard line(Red) Staff was great, and bellmen were always there to help. Before I go on we did get this hotel via Hotwire($137.00 per night) and no matter what any hotel says they are not going to get you in the best standard rooms. Free limited WIFI on lower floors.
So the bad or marginal:
-Rooms below the 7th floor have not been redone. Furniture worn and outdated. We were put on the 7th floor. Hall carpet has seen it's day. The saving grace for us was it was a end room and we did have a good view East to the Hancock building.
-No ice buckets supplied and no ice on any floors? You have to call front desk for ice and a bucket, which will cost you a tip....mind you I don't mind tipping but for a ice bucket and ice!!!!
-Room when we arrived had no wash cloths...had to call front desk. This got a bit better the next night they only left one cloth had to call again?
-No refrigerators in room, even though there is a place for one under the TV, you can request one for a price. Nice to put left over pizza and such from a nights dinner!
- Please use caution with snack tray, the items set on a pressure sensitive tray, if you lift an item to look at it, you have 60 seconds to replace or you will be charged for it. It sets near the TV and if you bump it and don't know you did....you just bought that 3 buck Snickers.
- No coffee maker, again for a cost and a tip the hotel will bring you coffee to your room
-Mini bar is not accessible unless you call the front desk to remotely open it, and the same rules apply removing an item, replace it with in 60 seconds or you bought it. Crazy setup!!!
- Business office on 3rd floor has no free internet, all pay as you go. They will however allow you to access your airline and print boarding passes.
Bottom line rooms come with no amenities other than the usual complementary soaps and such, like I said I tip and have no problem doing so. But come on, they nickle and dime you to death for items that are usually standard in most upscale and mid scale hotels!!!
Overall the location outweighed the lack of amenities, due to the fact we were hardly in the room other than to sleep. I suspect once they complete the renovations of the remaining rooms, priceline or hotwire will not be options anymore.
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- Also Known As:
- Whitehall Hotel Chicago