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“Def not 4-star, but nice big rooms” 4 of 5 stars
Review of MileNorth, A Chicago Hotel

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MileNorth, A Chicago Hotel
4.0 of 5 Hotel   |   166 East Superior Street, Chicago, IL 60611 (Formerly Affinia Chicago) (Near North Side)   |  
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Ranked #39 of 169 Hotels in Chicago
Des Moines, Iowa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Def not 4-star, but nice big rooms”
4 of 5 stars Reviewed August 9, 2014

Room: King Exec suite (accessible room was all that was available)

Huge room! King bed, plus foldout full-sized bed & a wall/divider between them. 2 Tvs, huge bathroom with walk-in shower. Nice view, even from floor 4, & huge windows Perfect for a family.

The bed was only negative thing... Very uncomfortable & hard as a rock. The bedding was ok though.

Tip - park across the street at the Hurron garage! It's half the price.



Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello ERO1229,

Thank you for taking the time to share your feedback of your recent stay at MileNorth Hotel. We are delighted to read your appraisal of your room. However we apologize your bed accommodations did not meet your expectations. We appreciate your kind comments and look forward to welcoming your return in the near future.

Sincerely,

Steven Ellingsen | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,757 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

We had a wonderful stay in Chicago and our hotel set the tone for a memorable trip. The City view suite was nice and large and with a roof top lounge to take in the city sites. Thank you Mile North we will see you again.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello KDiPiazza,

Thank you for sharing your favorite features and amenities of your recent stay at MileNorth Hotel on Trip Advisor. We are happy to hear you enjoyed your visit and our team's efforts to ensure you received an excellent experience. We look forward to welcoming you back next time you are in Chicago!

Sincerely,

Steven Ellingsen | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 8, 2014

We booked this holiday through an internet booking site – it was cheaper than booking direct. We had booked for five nights. When we arrived, which was just a little after the check-in time, our room was not ready. The receptionist recommended that we waited in the café lounge area which is in the reception. The Manager on duty (it was a man, I am sorry I cannot remember his name) came over to us and offered us complimentary drinks due to our inconvenience. We had not complained so this was a nice touch. We only had to wait a short time before our room was ready. The Manager was very friendly and helpful and throughout our stay made an effort to chat to us to make sure everything was okay. The café lounge had a variety of drinks and food that you could order.

Our room was lovely and clean. It had the added bonus of having a fridge in your room so that you could keep anything you bought in it, such as cheesecake from the local shop!! Wi-fi was free also which is not always the case in American hotels. It had a lovely roof top bar which was very relaxing. We had to stay in Chicago an additional two nights and again booked through an internet booking site and therefore pre-paid. However when we arrived home we noted that the hotel had charged us again. I contacted the hotel and they reimbursed us quickly however it was unfortunate that this happened. In the reception areas there are computers that you can use with no charge and you can print off your boarding cards etc when checking in flights. The reception staff were very helpful and polite and will assist with sending faxes should you need to. The location is excellent for all the tourist attractions, shopping, Magnificent Mile. Overall the hotel offered a very good experience and we were happy with my stay. I would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello RosD2,

Thank you for sharing your favorite features and amenities of your recent stay at MileNorth Hotel on Trip Advisor. We are happy to hear you enjoyed your visit and our team's efforts to ensure you received an excellent experience. We however apologize for the confusion on the second booking but glad we were able to quickly correct the issue. We look forward to welcoming you back next time you are in Chicago!

Sincerely,

Steven Ellingsen | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulverston, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 8, 2014 via mobile

We stayed for four nights in room 2606 a split level room with a desk, three piece suite. The room was top notch. We had pre paid for the room and on check out they wanted to charge $5/day for incidents ( free internet and phone calls) I wish they had told me about the free calls as I had been using my mol phone. They didn't charge me in the end. Other wise a great holel in a great location and it made a good start to our hols.


Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello Stuart,

Thank you for sharing your favorite features and amenities of your recent stay at MileNorth Hotel on Trip Advisor. We are happy to hear you enjoyed your visit and our team's efforts to ensure you received an excellent experience. I have notified my staff to ensure the miscommunication of the service charge is an isolated. We look forward to welcoming you back next time you are in Chicago!

Sincerely,

Steven Ellingsen | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemlock, Michigan
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

We had an excellent stay at MileNorth! There were 9 in our party (myself, 6 children, and my aging parents) and we arrived prior to check-in. The manager (Tamika) gave us 5 star service. She was so kind and accommodating. The rooms were very nice and the prices were fair. I had the opportunity to enjoy a cocktail on the (newly opened) rooftop bar. The drinks and the staff were top notch! Located next to Gino's East, this is win win!!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello Julie W,

Thank you for sharing your favorite features and amenities of your recent stay at MileNorth Hotel on Trip Advisor. We are happy to hear you enjoyed your visit and received an excellent experience. We look forward to welcoming you back next time you are in Chicago!

Sincerely,

Steven Ellingsen | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 6, 2014

We spent 6 nights in this hotel and found it totally excellent. The rooms are very well decorated, really comfortable and spotless clean. Each day the room is cleaned to a very high standard. The location could not be better. All the main attractions are all within walking distance. The area is nice and quiet and had a really safe feeling even when walking about at night.
The only negative I have is on our arrival the room safe was broken and the maintenance man came immediately to look at it. He said it would be repaired as soon as possible. I asked 3 times when it would be fixed but got no straight answer at which time I gave up. After our 6 night stay it still wasn't fixed and nobody decided to tell us if would not be fixed during our stay. On check out I told the desk staff of our disappointment on which they deducted $29 from our bill. This was a service charge that I had not expected to pay anyway and when I asked it was for I was told it was for wifi. On my booking it stated wifi was free.
Overall this is an excellent hotel and we would defiantly stay here again.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello JandDatOCD,

Thank you for your input on your recent experience with us. We are happy to hear you enjoyed our location and room accommodations. On a separate note, I sincerely apologize that your maintenance experience was less than stellar. Your feedback is very important to us and we are addressing your concerns. I welcome the opportunity to speak further about your personal experience. Please let me know if you would like to continue this conversation offline by contacting me directly at the below.

Thank you,
Steven Ellingsen
General Manager
312-787-6000
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Turin, Italy
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 5, 2014

I have been in this hotel in July 2014. The Hotel is not very big but the hall and the reception are quite confortable and nice. The personnel is very polite and the procedures for check in very fast. The room was excellent: large, clean and with good air conditioning. The bed was very confortable and the toilette had a large shower. Free wifi both in the room and in the hall. The gym was not a big one, but equipped enough for a good workout. I didn't have the occasion to try the restaurant and the roof bar. Avoid the bar in the reception: very expensive. The position of the hotel is spectacular: 5 minutes walking from the magnificent mile and the water tower. In addition it is absolutely close to Northwestern University and several Hospitals of the same University. The ratio between quality and price considering services and position in dowtown Chicago is excellent.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole R, Manager at MileNorth, A Chicago Hotel, responded to this review, 5 weeks ago
Hello RobyRamone,

Thank you for sharing your favorite features and amenities of your recent stay at MileNorth Hotel on Trip Advisor. We are happy to hear you enjoyed your visit and received an excellent experience. We look forward to welcoming you back next time you are in Chicago!

Sincerely,

Steven Ellingsen | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MileNorth, A Chicago Hotel

Address: 166 East Superior Street, Chicago, IL 60611 (Formerly Affinia Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Best Value Hotel in Chicago
#23 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#33 Family Hotel in Chicago
#50 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — MileNorth, A Chicago Hotel 4*
Official Description (provided by the hotel):
MileNorth combines the sophistication and style of an urban Chicago hotel with the comfort of a Midwestern retreat. MileNorth puts guests in the middle of the best that Chicago has to offer. Just steps away from the famous shopping of the Magnificent Mile. An easy walk takes you to the theatre district, the lake, Navy Pier, Wrigley Building or Tribune Tower. The 213 contemporary rooms and suites offer plenty of room to relax and kick back. Dine at our own Ferris & Jack restaurant with an exceptional contemporary menu or explore the many dining options right outside our door. Enjoy the incredible views of our indoor and outdoor Chicago rooftop bar and lounge. ... more   less 
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Also Known As:
Affinia Chicago Hotel Chicago
Chicago Affinia Hotel
Affinia Hotel Chicago

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