The overall location of this hotel is great but the noise level from my 3rd floor room kept me awake all night. The room overlooked an alley where trucks were loading and unloading metal dumpsters throughout the entire night into early morning. I appreciate that the hotel will be renovating and upgrading the single pane windows in 2013, but until then, the lower level rooms overlooking that loading area should be avoided.
I wanted to share my feedback about the room, so went to check out in person at the front desk. I was disappointed that we were never asked, what should be standard at every checkout, "how was your stay?"
I have stayed at numerous other hotels in Chicago (including the Hyatt, which is a couple blocks over, also next to the hospital), and this is the first time the noise of the city has ever prevented me from sleeping. With all that the city has to offer, I do not find the various amenities of a hotel very important. For the money spent though, the least I was expecting was a good night sleep.