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“Right for the price and service” 4 of 5 stars
Review of MileNorth, A Chicago Hotel

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MileNorth, A Chicago Hotel
4.0 of 5 Hotel   |   166 East Superior Street, Chicago, IL 60611 (Formerly Affinia Chicago) (Near North Side)   |  
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Ranked #40 of 171 Hotels in Chicago
Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Right for the price and service”
4 of 5 stars Reviewed December 8, 2012

My husband and I enjoyed our stay. It was a quick birthday weekend. Our "loft" room was nice. Staff were nice. I would suggest the best time to visit would be warm weather so that you can enjoy the roof. Location, location, location is great.
A little strange when trying to enter the hotel in a car, but staff seem to manage it well.
Food was good, but the menu was a bit limited.
Staff greet you each time you exit and reentered, threw us off guard for a moment than we began to expect it (-:

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,790 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ann Arbor, Michigan, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 7, 2012

You certainly can't beat the location of this hotel. A few steps off Michigan Avenue it is centrally located for shopping and other activites. I found the staff helpful and courteous and the rooms clean and sufficent. The bathroom tiles/tub are dated and somewhat tired in appearance; it was formerly the Affinia Chicago and they have done some cosmetic changes but have not done a complete overhaul of the rooms. A room on the upper floors is desirable as the Children's hospital is right next door and the constant sound of traffic and ambulance noise can be an intrusion. Valet parking is pricey as is the case for all urban hotels these days. Annoying that you can't find the parking rate online and have to call and ask. We had a problem with our car and the staff bent over backwards to work with us. Well trained in customer relations! I would recommend this hotel if your focus is on a comfortable experience and want to spent your money on good food, entertainment, shopping and other delights.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi E, Director of Sales at MileNorth, A Chicago Hotel, responded to this review, December 9, 2012
Dear Hillary1522,

Thanks for taking time to post your review of MileNorth. I'm thrilled that you enjoyed your stay with us. You are correct, the noise can be a challenge which is why we have begun a project to add a 2nd pane of glass to the windows around the entire hotel and that will help to cut the noice down significantly. The cost for parking downtown in general is high. Our cost for valet is competitive with other hotels in the area but to save a little money on your next visit, there is self-parking across the street for $42/day, however, they do not offer in and out privileges as you will receive by parking with the valet at MileNorth.

Please let us know if we can assist you on a return trip to Chicago and again, your comments are valued. Happy Holidays!

Kind regards,
Heidi Edinger, CMP, CASE
Dir. of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 5, 2012

This is a great hotel. The staff are very polite, friendly, and accomodating. They would greet us each time we left the hotel or returned for the day. The housekeepers would even say hello or good morning as we passed by in the hallway. The bellmen were also very friendly and gladly provided us directions.
The rooms are a nice size with contemporary decor. I particularily liked the little vanity area in the bathroom. There was plenty of hot water and nice water pressure in the shower. Complementary small bottles of shampoo, conditioner, and lotion were provided. The room was equipped with an iron, hair dryer, safe, and a mini bar with a frig. The frig was useful when we brought home leftover pizza (Geno's pizza is right next door). There is a Walgreen's not too far away where you can stock up on water, so you don't have to pay the mini bar prices.
There is a lounge on the top floor with an indoor and outdoor area. The indoor area was a little small but not very crowded, so it was not a problem. There is a great view from the outdoor area. It probably is great in the summer.
As mentioned in the other reviews, it is a bit noisey. There were workers in the back of the hotel working on the windows (There was a letter in the room saying they were installing another pane of glass to block the noise), and they were pounding in the morning. Also, sirens in the middle of the night because the hotel is located next to a hospital. We mentioned this to the front desk, and they moved our room to a higher floor with no problem. This was a little better, but still a lot of pounding. Each day we left the hotel early in the morning, so it wasn't that big of a deal. If you are planning on sleeping in, it might be a problem.
As mentioned in other reviews, the free wifi didn't work on my phone. It was very slow and was worse when we moved to a higher floor. Again, not that big of a deal. The hotel does have a business center that we used to print out our boarding passes for free. If you want to use the internet, there is a charge. However, the front desk offered to look up and print off anything we needed.
Lastly, I need to mention the great location. Geno's pizza is next door. Michigan Ave. is about a block away. Giordano's pizza about a block away. You can clearly see the John Hancock out of the window. Lots of restuarants and shopping nearby. Safe area near upscale stores, such as Neiman Marcus and Saks. There are also very expensive hotels nearby, so you know it's a good area.
I would definitely recommend this hotel--great location, top service, clean room. The noise problem looks like it is being corrected, and the wifi problem is not a big deal. For the price, it does not get much better than this!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi E, Director of Sales at MileNorth, A Chicago Hotel, responded to this review, December 7, 2012
Dear James_4690,

Thank you for taking time to post your very detailed review of your stay with us. I'm pleased that you had a good experience and that you were well taken care of. You are correct, this neighborhood can be kind of noisey. We are confident that our window project will help to alleviate much of that ancillary noise and we hope that you will come back to experience the difference on your next visit to Chicago. Happy Holidays!

Kind regards,

Heidi Edinger, CMP, CASE
Dir. of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilbury, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 5, 2012

Wonderful location and very satisfactory experience and would book again when coming to Chicago. Staff were extremely helpful and anxious to make us feel welcome. The suite was spacious and the only complaint was the noise of the fan.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi E, Director of Sales at MileNorth, A Chicago Hotel, responded to this review, December 7, 2012
Good morning, Ruth J

Thank you for taking time to post your review of MileNorth. I'm thrilled that you enjoyed your experience with us and hope you will come back to stay with us again soon. Happy Holidays!

Kind regards,

Heidi Edinger, CMP, CASE
Dir. of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 1, 2012

I wanted to write this review while still in the hotel, but the free internet never worked either in the room or in the lobby. What is worse is that nobody cared. Front desk staff was snippy at check-in and maintained their game plan throughout our three night stay. The rooms were in poor shape, the carpet was threadbare and the curtains didn't work. The lobby never got us into the holiday spirit despite recommendations that this was a great place to stay. With so many boutique hotels in downtown Chicago, just take a chance on someplace else. It will be better than MileNorth.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi E, Director of Sales at MileNorth, A Chicago Hotel, responded to this review, December 2, 2012
Dear EGT001,

Thank you for taking time to post your review. I'm sorry that your experience with us was not what you had hoped it would be. I'd be happy to address your comments directly and would love to get some additional information from you. If there is a number or email address where I can reach you, please forward to me as I would be happy to address these issues with you personally.

Kind regards,
Heidi Edinger, CMP, CASE
Dir. of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 27, 2012

Very nice room-received upgrade @ check-in-was great until the middle of the night-very noisy-mentioned this @ check-out and staff stated that this was going to be addressed with new upgrades with new ownership. Great location-to Northwestern Memorial Hospital and Children's, as well as Michigan ave. shopping. Right next to Gino's East. Park in hospital garage if you are visiting someone @ hospital-parking is only $24 per night vs. $52 for valet @ hotel. Rooftop bar would be awesome in summer-great view of city. Overall pleased with stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi E, Director of Sales at MileNorth, A Chicago Hotel, responded to this review, November 29, 2012
Good morning, Valerie R.

Thank you for taking time to post your review of MileNorth. I am glad you enjoyed your stay with us here in Chicago. You are correct, this neighborhood can be quite noisy with the traffic from the hospital campus. The hotel is currently in process of adding an additional pane of glass to all of the window in the hotel in order to significantly reduce the noise from street level. The project will be completed in a few months and should make a big difference. We hope you will return to stay with us again in the near future to experience the changes.

Kind regards,
Heidi Edinger, CMP, CASE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Brunswick, New Jersey
Top Contributor
69 reviews 69 reviews
52 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 25, 2012

I decided to book a last minute trip to Chicago for Thanksgiving weekend and stayed at the hotel for 3 nights. I had a very very very spacious room that was very clean, well equiped and very comfortable. I really appreciated the free wifi available throughout the hotel. The staff was friendly and helpful.

The hotel also has a fitness center and some restaurants. It is conveniently close to Michigan avenue, great shopping on the magnificent mile and good restaurants. The red line also stops close by on Chicago avenue.

Definitely worth a stay.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MileNorth, A Chicago Hotel

Address: 166 East Superior Street, Chicago, IL 60611 (Formerly Affinia Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Best Value Hotel in Chicago
#23 Luxury Hotel in Chicago
#25 Romantic Hotel in Chicago
#41 Family Hotel in Chicago
#52 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — MileNorth, A Chicago Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
MileNorth combines the sophistication and style of an urban Chicago hotel with the comfort of a Midwestern retreat. MileNorth puts guests in the middle of the best that Chicago has to offer. Just steps away from the famous shopping of the Magnificent Mile. An easy walk takes you to the theatre district, the lake, Navy Pier, Wrigley Building or Tribune Tower. The 213 contemporary rooms and suites offer plenty of room to relax and kick back. Dine at our own Ferris & Jack restaurant with an exceptional contemporary menu or explore the many dining options right outside our door. Enjoy the incredible views of our indoor and outdoor Chicago rooftop bar and lounge. ... more   less 
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Also Known As:
Affinia Chicago Hotel Chicago
Chicago Affinia Hotel
Affinia Hotel Chicago

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