Desk staff were very welcoming. I only stayed one night and didn't need any special services, but sensed that the staff is very focused on service. The room was spacious and clean, the bed was really comfortable, and the decor is acceptable. I was on the 16th floor (I requested a higher floor based on comments here) and there was no noise problem at all. Overall, a very good value and a great location - especially for shopping. Yes there are a few scuff marks here and there, but nothing significant. This is a very nice, small hotel in a good location. I would definitely stay here again. The only reason I didn't give it five stars because I think that rating should be reserved for truly exceptional accomodations or services - and I wouldn't quite put this hotel in that category. But would not hesitate to recommend this hotel.