This Four Seasons Property is a credit to the chain and the city of Chicago. The Magnificent Mile location, property and people are all exemplary. The elegant, classic interior architectural details are complemented by modern amenities and up to date in-room technology. The rooms are spacious, meticulously clean and in excellent condition.
The physical attributes of the hotel are only surpassed by the warm, professional and sincere service levels. This was tested on our last night of our stay when my wife and I were awoken by what sounded like a violent altercation in a nearby room at 2:30 am in the morning. Given the exceptional level of sound proofing that we had noticed early on during our stay, the fact that we could hear the noises quite distinctly, we were concerned that someone was in physical danger. Consequently, we called the front desk and they immediately assured us that they would be sending their security to investigate. The next morning, we were assured by the night manager who had dealt with the matter that no one was hurt and in fact, it was merely a couple who evidently had an exceptionally enthusiastic "recreational session" during the night! My wife and I had a good laugh, but were surprised and thankful that the night manager offered to host us for a fine breakfast that morning as consideration for our sleep being disturbed. Although we certainly didn't feel that there was any fault on the part of the Four Seasons hotel, we certainly appreciated the gesture and thought it was an excellent indication of the culture of service at the hotel. Truly a five star experience through and through. It made for a wonderful getaway weekend. My wife also reports that the spa service is top notch. We will certainly make the Four Seasons our first choice the next time we visit Chicago!
- Official Description (provided by the hotel):
- Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more less
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- Also Known As:
- Four Seasons Chicago
- 4 Seasons Hotel Chicago
- Chicago Four Seasons