My husband brought me here for my birthday from January 4, 2013 until January 7, 2013, when we arrived to hotel, we were not greeted properly by the bellman, he stared at us while we waited for him to get our luggage. We finally got some service when another bellman came to assist us. The female attendant at the reception desk told us she was going to take us on a tour, we only made it as far as the lobby elevator. When getting to our room, I had expected more luxury decor, but it was nice, we had a good view of the lake plus Michigan Avenue. The female attendant from the laudry service we used was very pleasant, also the young lady at the conceige desk named Michelle, she was very helpful upon our request of making dinner reservation's at a Italatian resturant. On Saturday(my birthday) we had breakfast in the hotel resturant, the female host was very friendly as well, she had a surprize for me in honor of my birthday, however, we had seen her before when we had dinner here. We went to the fitness area, but to my surprise, three treadmill's TV's were broken, I told an attendant that worked there, my husband had a pedicure at the spa, but he stated the female techician rushed his pedicure. I tried to schedule a facial, but they stated they didn't have an opening available, and we had our 80 minutes massages at the Ritz-Carlton since they didn't have a male attendant to do my massage on my birthday. I felt that we could have been treated better, do without the stare's as if we didn't belong there(experienced this from some of the workers plus guests)my husband's money spend's just like the next man and God created us all as equal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. We are delighted you were able to enjoy your birthday and thank you for your kind comments about Michelle, our restaurant’s host and our laundry staff. I am sorry your overall stay did not live up to your expectations. Our standards are grounded in providing each guest with consistent high levels of service and I hope we have an opportunity to make amends. Please feel free to contact me directly at 312.649.2303 if I may be of assistance in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.