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“Perfection in the City” 5 of 5 stars
Review of Four Seasons Hotel Chicago

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Four Seasons Hotel Chicago
5.0 of 5 Hotel   |   120 E. Delaware Pl., Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #3 of 177 Hotels in Chicago
Dallas, TX
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
“Perfection in the City”
5 of 5 stars Reviewed April 14, 2008

For my first visit to Chicago, I had the great fortune to stay at a truly marvelous hotel. My company was in town for the Kitchen and Bath Show and booked through the convention at a great rate. We also decided to have a reception here for our customers and thus had been in contact with the hotel's catering department.

Upon arrival in the pouring rain, umbrellas and smiles greeted us. The hotel is in the perfect shopping area of Michigan avenue in a safe and prime location on top of Bloomingdale's and other stores.

The lobby is a short elevator ride up from the street and is the start of the luxury. Marble and crystal are everywhere. At check-in, the desk agent offered us an upgrade to a suite for 30$ more a day. I jumped at the offer and it did not let me down. My room was 4003 on the 40th floor. (btw, even the elevators seem luxurious.) My room was absolutely perfect!! I really can't find a flaw with it. The room consisted of a decent sized living room with desk, sofa, and chair.A large window with windowseat looked out into the fog (As I mentioned, it was raining and nasty outside and the wind was howling.) From what I could see, I could tell that when the rain cleared, my view was going to be fantastic.

The adjoining bedroom was large and featured a DIVINE bed and chaise. I was struck by the quality of furnishings and everything looked like it was recently updated. I enjoyed waking up to my own music on the ipod alarm clock that was very easy to set. The dressing area had a bench and mirrors that functioned well for the morning routine. The bathroom was roomy and had marble and good lighting. The L'Occataine products smelled great. The room was perfectly clean!! I use to work in the industry and cleaning perfection is rare if not impossible, but there wasn't the slightest trace of anything amiss in this room.

The only thing that I think anyone might complain over is the building noise. Chicago is the windy city and it lived up to it's name that night. As all modern skyscrapers are designed to be flexible in high winds, the Four Seasons has some creaking noises that can be quite noticeable in high winds. It didn't bother me as it reminded me of the rocking of a cruise ship. And the bed kept me cradled and pampered all night long.

In the morning, the sun was out and I took in a fantastic view of Lake Michigan and the cityscape including the Hancock Center across the street. The rest of the stay was great including our reception which was handled easily by the great staff. I went to the fitness center which was cozy but had everything I needed.

This hotel has to be one of the best I have ever stayed with and I will certainly be back, even if the bank balance can't handle it. Four Seasons has a reputation for the best in the world and this hotel is definitely evidence of that.

  • Liked — The Beds, The service, the location
  • Disliked — The price is high, but worth it.
  • Stayed April 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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orlando, Florida
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 23, 2008

Where to begin? Everything about the hotel was amazing. From the beautiful rooms to the breathtaking views, our first four seasons experience was fantastic. Having stayed at many other upscale brands before (mandarin oriental, ritz) we decided to try a four seasons for our trip to chicago and we weren't disappointed in any way.

The hotel rooms were spacious and very modern. LCD flatscreens were found both the living room and bedroom. The bed was exceptionally comfortable and the large window sill was covered by a cushion that you could relax on with your laptop and enjoy the great views.

The staff was equally outstanding. Very polite every time we encountered them and the concierge recommended an outstanding steakhouse (david burkes) that everyone in my family loved.

The location was also very nice, sitting right across from the john hancock building on michigan avenue. Curbside at the hotel had lots of heaters that helped tremendously when waiting for a taxi in the 20 degree weather.

My first experience with the four seasons chain was outstanding and i've already made plans to stay at the four seasons paris this summer.

  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire, UK
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 20, 2008

Hotel exceeded our expectations. We received a warm welcome on arrival, had a superb guest room & enjoyed excellent food & service. Ideally located on the Magnificent Mile, the hotel has superb views over Lake Michigan. A highly recommended place to stay.

  • Liked — Comfortable Beds & high quality furnishings.
  • Disliked — Nothing
  • Stayed March 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 14, 2008

There were 7 of us, all friends coming from different locations to reunite for a weekend in Chicago. We had high expectations for a weekend of fun...great food, blues clubs, museums, and relaxing.

Thanks to an incredible staff at the Four Seasons, we were able to accomplish all of our objectives!

Accommodations: Beautiful rooms, lots of space, and classic Four Seasons hospitality.

Spa:
We took advantage of the great spa facilities at the hotel. We (the guys in the group) relaxed in the hot tub, used the steam room, and chilled-out before going out each night. The ladies in the group opted to go shopping rather than use the spa facilities :)

Concierge Service:
Since we had 7 conflicting sources of suggestions for restaurants, museums, and clubs, it was imperative for us to settle our differences by taking the direction of the hotel concierge(s). We had all been inspired by ideas we'd ripped off of the Food Network, Oprah, and other shows, so getting advice from a local was critical. We SCORED with every suggestion made by the concierge staff. Great restaurants, excellent gallery suggestions, and always eager to help (and smile!).

The ONE Thing:
Every hotel has a different vibe based on the clientele. I've been to many Four Seasons properties...Canada, Argentina, throughout U.S....and each property has a different personality, based on the guest. The guests at this hotel were a bit high-brow and on the snooty side.

Before we all went our separate ways (back to San Diego, Los Angeles, New York, Toronto, Seattle) we all went into the hotel bar for a good-bye toast. The bartender was annoyed with our request to move two tables together and didn't say one word throughout our time in the bar area...not one word! He walked up to the table, looked at us as we put in our orders, brought the drinks, and gave us a check without a single word! This was the only time we felt a staff member had matched the tone of the clients that frequent the hotel (the other staff members were exceptional).

Net-Net:
- Great Location
- Great Service
- A bit of a high-brow vibe (other guests, not staff)
- Great for a Chicago weekend getaway!

Stayed March 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed March 10, 2008

A very nice centally located property. We had a Suite with a really fantastic view of Lake MI. The room had a humidifyer but wasn't working and smelled a bit musty. No in room coffee maker even in a suite! Bathrooms are a bit on the small side for the Four Seasons. Comfy bed. The second day they did not clean our room. My wife called and asked but no one ever showed up. We ate breakfast at Seasons. I ordered corned beef hash which was straight out of a can. Exceedingly expensive even by city standards ($65 for two at breakfast). Lousy coffee. Service was stale with no personality but the dining room is pretty. At check out we had several charges for mini bar items we did not consume. Not a bad stay overall but in this price range there are much better choices. Also on Saturday night they had a wedding reception that was a little out of hand with drinking in the lobby and elevator. Not a dissapointing stay but nothing to ever make me want to return.

  • Stayed February 2008
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Calgary, Canada
Top Contributor
58 reviews 58 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
313 helpful votes 313 helpful votes
3 of 5 stars Reviewed March 2, 2008

Myself and 2 girlfriends wanted to indulge in a shopping weekend in Chicago. We are from Canada and decided because of our strong CDN$ that we would do a 3 day weekend of shopping, dining.....and yes, having fun. The 4S for the most part did not disappoint.

Check in:

On arrival to the hotel, the bellman guided us to the elevator that whisks one up to the hotel lobby which is several floors up. Upon exiting the lift, gracious surroundings await you. Front desk staff was prompt and courteous. We had booked the "Girls Just Want to Have Fun" package for our 3 day stay. Our 1 bedroom suite that we had reserved was not ready.....no problem, we were early and we were hungry. They would contact us when our suite was available. We moved over to the Conservatory where we had a lovely lunch and discussed our upcoming plans. I was contacted by cell that our suite was indeed ready.
We went to the front desk and collected our keys and were told that the bellman and our luggage would accompany us to our room. Now here's the glich....Previously,I had phoned and been in direct contact with the hotel regarding the type of suite vs. connecting rooms, etc. that we should secure. Under advisement from hotel reservations (not central ressies) we booked a 1-bedroom suite. Now I am a Type AA traveller that likes to have everything in order. I had preordered a bottle of champagne to be waiting in our suite to kick off our expedition. Imagine my (and my friends) horror when we walked into our suite and I gasped,"Oh my, pink carpet!" Believe me, it got worse. I had specifically asked for a renovated suite and I ended up in a scary, 80's,pink carpetted, stained furniture suite.....at the FOUR SEASONS!! Needless to say, my friends and I wanted to bolt!! Yes, our champagne was waiting, but who felt like indulging?? We apologized to our bellman and told him to take our luggage away, as we would not be staying in this suite. A phone call to the front desk, did NOT deliver, "I am sorry, Dr.XXXX, we will relocate you right away." Rather, the hotel is fully committed, I am not sure what we can do. Our weekend was not starting out the way that we wanted. One hour later, an associate came up from the front desk to show us 2 options. We
all wanted a separate bed, so offering us 2 king bedded rooms cancelled the first option. The second option was an executive suite beside (not connecting) to a 2nd room. Okay...this will work.
Now, apparently there is an upcharge. I am sure the total look
of aghast, prompted them to see what they could do......Thankfully, our rates were left as we were quoted! So, here is the rub. We had just wasted 2 hours of our precious time without husbands and children on room negotiations. NOT the Four Seasons treatment, that I would have expected, but then, Dear Readers, check out my review at the 4S on Lanai (mousey area that prompted inexcusable response from management....I will never ever return there!!!) Okay, so we were checked in. We all took the elevator down to Bloomingdales (which is right below the hotel. Things are looking up :)

Suites and Room:

Thankfully, freshly decorated and very clean. Linens were lovely. The rooms have a decidely contemporary cool ( i.e. no warmth kind of cool.) Really, absolutely no complaints after our first looksee!! Washrooms were elegant in lovely marble. Robes and slippers and soft jazz greeted us as we were ready to turn in for the evening. Nice.

Package:

We loved the concierge ladies who assisted with our GJWHF package. Our day at NM with amkeover and personal consultant was fun! We loved our martini man who came one evening to our suite and indulged us with a favourite martini. Nice touch!

Location:

The hotel commands a great location on Michigan Avenue. We loved that we could shop and bring our treasures back to our suite/room and head back out again. You can't beat Chicago for shopping!!

Restaurants/Lounges:

Excellant food but sometimes spotty service. Nice music in lounge in the evening.

Exercise Facilities:

Small, but well appointed and very clean. Managed to get 2 workouts in during our stay.

Overall:

Would I stay here again? Maybe.... I would certainly check out the rates at the Park Hyatt and compare with 4S. After our rocky start, we did enjoy our stay. Sadly, our first impressions (and my other recent stay in Lanai), will not guarantee that I am a forever loyal 4S client. Happy and safe travels......

  • Liked — Location, location , location!
  • Stayed November 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 29, 2008

My husband and I stayed at the Four Seasons for a valentine's weekend gift to ourselves. We have stayed at some amazing hotels, but we both agreed this was our best hotel experience yet. The service was impeccable. We were in an executive suite overlooking the lake and it was gorgeous. We did NOT want to leave. In fact, we pretty much stayed in the room the entire time just to soak it all in. We waited longer than average for our car from the valet, which was our only annoyance the entire time. I noted this to the manager and they offered a free facial for a future visit. We can't wait to get back!!!

  • Liked — The bed.
  • Disliked — Leaving!
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Chicago

Address: 120 E. Delaware Pl., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#2 Romantic Hotel in Chicago
#2 Family Hotel in Chicago
#3 Luxury Hotel in Chicago
#4 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Chicago 5*
Number of rooms: 343
Official Description (provided by the hotel):
Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more   less 
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Also Known As:
Four Seasons Chicago
4 Seasons Hotel Chicago
Chicago Four Seasons

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