I travel around the world for business and pleasure and know what a quality hotel experience is supposed to be like. The Four Seasons Hotel in Chicago is absolutely the only place I will stay at while in Chicago.
I recently reserved a few rooms for my family's annual holiday trip to Chicago, only considering the Four Seasons for this very special treat. Once again the experience was an exceptional one for my entire family.
The hotel is absolutely first class in every respect. The staff is always very professional, making us feel like we are VIP's from the moment we walk into the door. It is also locacted in a perfect location as you can walk to Michigan Avenue shopping, top quality restaurants and can take an easy cab ride to the many museums, beach and other attractions.
It is easy to overlook the houskeeping unit of any hotel. However, they have to receive a special mention. On a previous trip to the hotel I inquired as to where I might purchase a Monopoly Game to play. Later that same day the hotel had gone out on their own and purchased the game for our use (it was still in the original wrapper).
During our subsequent stays at the Four Seasons they have always read their notes on us and proactively had the Monopoly Game waiting in our room. Plus the rooms are always immaculate I must add.
Much like a football team, the special team is oftentimes overlooked. However, without a great special team (like the Four Season's Houskeeping team) you can't win the top prize. So I wanted to make a special acknowledgment of the Houskeeping of this hotel along while also complimenting the rest of the team of this great hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review and for choosing our hotel for your annual holiday trip to Chicago. We are glad it was an exceptional experience for your entire family and we thank you for your wonderful remarks about our staff, especially our Housekeeping team. We appreciate your feedback and we look forward to welcoming you back.
Happy New Year and best regards,
Four Seasons Chicago
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.