Stayed one night on a quick shopping trip to Chicago. The location is perfect for dining, shopping and getting out and about the city. We arrived on the Saturday after Thanksgiving after 4:00 pm and our room was not ready. They offered us a smoking room, which we went to see; the smell was overpowering so we opted not to take the room. By the time we got back to the desk and waited for an available agent, a non-smoking room was ready.

Spacious and elegantly decorated, our lake view room did indeed have a killer view. The room felt freshly updated and had everything one would expect; and the king bed was very comfortable. The bathroom had been re-done in marble and glass with plenty of vanity space, lots of bars and hooks for towels, robes and wet bathing suits and two full-length mirrors. Unfortunately, the shower/tub drain was clogged and the shower door, while pretty, did not close properly so water went everywhere.

After a long day of shopping, we enjoyed the indoor pool and whirlpool; the steam room in the ladies’ locker room was great. However, while we were at the pool, someone from housekeeping entered the room even though the “do not disturb” sign was on our door.

While nothing was disturbed and they did leave extra toiletries, we found it disconcerting and reported it to the desk manager when we checked out. The matter was addressed by the manager in an email but there was no follow-up to our reply. We will probably give the Four Seasons Chicago another chance, but expect more from their room upkeep and service.

This hotel remains to be the flagship of luxury in Chicago. A gorgeous lobby greets you, amazingly helpful staff at every corner, delish treats from the culinary team and a must stay if you are heading to Chicago for shopping or window shopping over the holidays!

Hotel looks beautiful all decorated for the holidays. The concierge was very friendly as were the valet and baggage attendants. We really liked the lounge and bar atmosphere. Cozy and comfortable to sit before dinner, or in the afternoon for a rest and gathering place.

Just returned from a night's stay at the Four Seasons in downtown Chicago. Paid for by company since our meeting was there otherwise I probably wouldn't have found somewhere so extravagent. Rooms and service were A+ as you would expect. My only downgrade is the hotel is pretty confusing. The first 6 floors of the building is basically a shopping mall so you have to go to the 7th floor for check in. The meeting room we were in was on the 8th floor which connected to 7 by a spiral staircase or an elevator which was always busy since that's the only way to get back to street level. You then need another set of elevators to get to the floors with guest rooms. If it were a relaxing vacation these would not have mattered, but needing to get back and forth to the meeting room was somewhat a hassle. I'm sure the everyday price would keep me from staying here on my own dime, but for one "free" night it was very nice.